Guidance

Apply for the Fulfilment House Due Diligence Scheme

Find out if you need to register to store goods in the UK for sellers established outside the UK.

From:
HM Revenue & Customs
Published
6 November 2017
Last updated
6 December 2022 — See all updates

If you store goods in the UK for sellers established outside the UK, you may need to apply for the Fulfilment House Due Diligence Scheme. You can find out more about non-established-taxable-persons in VAT Notice 700/1.

However, if you store goods in Northern Ireland for sellers established in the EU and Great Britain (England, Scotland and Wales) only, you will not be required to apply for the Fulfilment House Due Diligence Scheme.

It is a criminal offence to trade before your application has been approved by HMRC.

You’ll be charged penalties if you do not apply at the right time.

Who must apply

You need to apply if your business stores any goods that:

  • were imported from a country outside the UK
  • are owned by, or stored on behalf of, someone established outside the UK
  • are being offered for sale and have not been sold in the UK before

You’ll also need to apply if the goods are released into free circulation after being stored under a customs regime.

If you store goods in Northern Ireland for sellers established in the EU and Great Britain only, you will not be required to apply for the Fulfilment House Due Diligence Scheme.

You should still apply if you store goods this way, even if you:

  • do not think you’re a fulfilment business
  • are registered with HMRC for other schemes that require due diligence on customers

Established outside the UK

To work out whether a business is established outside the UK], you should consider where the functions of the business’s central administration take place. This includes where:

  • essential management decisions are made
  • the registered office is located
  • management meetings take place

These types of features indicate a UK establishment exists.

A UK establishment would also exist if the business has a permanent physical presence with the human and technical resources to make or receive taxable supplies in the UK.

Businesses that must not register

Do not apply now if:

  • you own the stored goods
  • your main business is transporting goods and you need to store those goods temporarily (for example, overnight) as part of your transport services

However, you’ll need to apply when the goods are released into free circulation if you continue to store those goods and they’re still offered for sale.

When to apply

If your business is covered by this scheme you must apply before you begin trading. If not, you:

  • will not be allowed to trade as a fulfilment business
  • risk a £10,000 penalty and a criminal conviction

If your application is late, HMRC can charge you a penalty of up to £500. This could increase by up to £500 each month your application is late, up to a maximum of £3,000.

New owners of an existing approved business

If you’re purchasing, or have purchased an existing fulfilment business, you should tell HMRC about the change of ownership. An existing approval will not be transferred to you as the new owner, when the business is sold. You’ll need to apply online for the Fulfilment House Due Diligence Scheme by following the process in this guide.

You must tell HMRC about the change of ownership at least 45 days before the date you intend to trade.

Once you have done this, HMRC will help you to apply for Fulfilment House Due Diligence Scheme approval.

You only need to apply for an approval where there has been a complete change of ownership. You do not need one if, for example, a new director is appointed but everything else (including the ownership of the assets, liabilities and obligations) stays in place. However, you must tell HMRC about a significant change, including the appointment of a new director.

You will not be able to trade as a fulfilment business until you’ve been granted approval. If you do, you’ll be treated as trading without approval.

What you’ll need

To apply, you need a Government Gateway user ID and password. If you do not have a user ID, you can create one when you apply.

To check your business details we’ll try to match them to an HMRC record that holds your Unique Taxpayer Reference (UTR).

This will be your:

  • company UTR as a limited company
  • Self Assessment UTR for an ordinary business partnership
  • individual Self Assessment UTR as a sole trader

You’ll also need to know:

  • the UTR you use for yourself, your company or partnership
  • the names of all business directors, company secretaries or partners, and either their National Insurance number, or if they are a non-UK resident, their passport number or national ID number
  • approximately how many customers, that your business currently stores goods for, are established outside the UK
  • the addresses of any storage premises in the UK used to store goods imported from outside the UK, and whether these premises are operated by third parties
  • how long you’ve operated at your main business address
  • any previous addresses the business has operated from in the last 3 years
  • your business’s company registration number and date of incorporation (if you’re applying as a limited company)
  • the business’s UK VAT registration number (if it has one)
  • the names, VAT registration numbers or company registration numbers of any company officers, if they’re a company rather than an individual
  • Economic Operator Registration and Identification (EORI) number that the business currently uses

Apply

Apply online for the Fulfilment House Due Diligence Scheme.

You cannot use an agent to apply on behalf of your business.

Change or withdraw your application

You can change your application at any time before HMRC has given their decision.

Tell HMRC about a change to your application using the online service. Your application will be treated as being received on the date you tell HMRC about the change.

Withdraw your application using the online service.

What happens next

HMRC will do checks on your application and the people involved in your business.

Check the progress of your application.

HMRC will use the secure messaging facility to:

  • make any requests
  • tell you if your application has been approved or rejected

You can access the secure messaging facility by signing in.

Your application may be withdrawn if you do not give HMRC more information or permission to inspect your premises when they ask for it.

If your application is rejected, HMRC will tell you why.

If your application is rejected, or your approval is cancelled, you may be able to apply for a temporary approval whilst you seek a review or appeal of that decision.

If your application is approved

If your application is approved, you’ll receive confirmation from HMRC which will include:

  • the unique reference number allocated to the approved person
  • the date from which you’re approved
  • any conditions or restrictions imposed on the approved person
  • details of the records you’ll need to keep
  • details of the checks you’ll need to do

You’ll also be added to the Fulfilment House Due Diligence Scheme registered businesses list.

When you’re approved, you must:

Contact HMRC

Contact VAT enquiries or email notificationofnoncompliance.fulfilmenthouse@hmrc.gov.uk if you have any questions about the Fulfilment House Due Diligence Scheme.

Updates to this page

Published 6 November 2017
Last updated 6 December 2022 + show all updates

  1. The 'transitional arrangements' section has been removed.

  2. Updated the 'Contact HMRC' section to include the email address for questions about the Fulfilment House Due Diligence Scheme.

  3. A new section about what to do if you're a new owner of an existing approved business has been added.

  4. The 'What happens next' section has been updated with a link to apply for a temporary approval.

  5. Established outside the UK section has been added.

  6. Transitional arrangements section has been updated.

  7. Transitional arrangements for after 31 December 2020 have been added.

  8. Guidance on when to apply has been updated.

  9. Some information has been taken out of this guide and put into 2 new guides to give more details on what FHDDS approved businesses need to do as of 1 April 2019.

  10. Guidance on how to apply for the Fulfilment House Due Diligence Scheme has been updated.

  11. You can now cancel your registration or change your registered details using the online service.

  12. Link to contact VAT general enquiries replaced with excise enquiries.

  13. Guidance under heading 'Businesses that must be registered' has been updated.

  14. Page updated with link to new application service and further information what information you'll need to apply to register.

  15. Page has been updated to include text that has force of law. 'When you're registered' section amended to give more information about the records you need to keep from 1 April 2019.

  16. First published.

Sign up for emails or print this page

Contents

Part of Import goods into the UK: step by step

  1. Step 1 Check if you need to follow this process

    Follow these steps if you're moving goods permanently to:

    • England, Wales or Scotland (Great Britain) from a country outside the UK
    • Northern Ireland from a country outside the UK and the EU

    What you need to do is different if you are:

  2. Step 2 Get your business ready to import

    You need an Economic Operators Registration and Identification number (EORI number) that starts with GB to import goods into England, Wales or Scotland. You'll need a new one if you have an EORI number that does not start with GB.

    If you move goods to or from Northern Ireland, you may need one that starts with XI.

    1. Get an EORI number

    If you store goods in the UK for sellers outside the UK, you may need to apply to the Fulfilment House Due Diligence Scheme.

    1. You are currently viewing: Find out if you need to apply to the Fulfilment House Due Diligence Scheme

    There are processes that can make clearing customs quicker and easier to manage if you have to make import declarations regularly.

    1. Find out about using simplified declaration procedures
    2. Check if Authorised Economic Operator status is right for you

  3. and Check the business sending you the goods can export to the UK

    The business sending you the goods may need:

    • to make an export declaration in their country
    • licences or certificates to send goods to the UK

    Check whoever is sending the goods is able to export them from their country.

  4. Step 3 Decide who will make customs declarations and transport the goods

    You can hire someone to deal with customs and transport the goods for you, or you can do it yourself.

    Most businesses that import goods use a transporter or customs agent.

    1. Find out how to hire someone to deal with customs for you

  5. Step 4 Find out the commodity code for your goods

    You’ll need to include the commodity code on your import declaration. This will determine the rate of duty you need to pay and if you need an import licence.

    Your customs agent or transporter might be able to help you with this.

    1. Find the right commodity code for your goods

  6. and Work out the value of your goods

    When you make your import declaration, you’ll need to include the value of your goods - this helps work out how much duty and VAT you’ll need to pay.

    1. Work out the value of your goods for customs

  7. Step 5 Find out if you can reduce your Customs Duty

    You may be able to pay less or no Customs Duty if the UK has a trade agreement with the country you're importing from.

    1. Find out if you can pay a lower rate of Customs Duty because of a trade agreement

    You may also be able to reduce the amount of duty you pay based on what the goods are and what you plan to do with them.

    1. Check other ways you can pay a lower rate of Customs Duty

  8. and Find out if you can delay your Customs Duty

    You may be able to delay sending information about goods or paying Customs Duty.

    1. Check if you can delay your Customs Duty

  9. Step 6 Check if you need a licence or certificate for your goods

    There are special rules and you may need to get licences or certificates if you are importing any of the following:

  10. Step 7 Check the labelling, marking and marketing rules

    1. Check the marking, labelling and marketing standards for food, plant seeds and manufactured goods

  11. Step 8 Get your goods through customs

    If you've appointed someone to deal with UK customs for you, they'll make the declaration and get your goods through the UK border.

    1. Make an import declaration yourself and get your goods cleared by UK customs

  12. Step 9 Claim a VAT refund

    If you're VAT registered, you can claim back any VAT you paid on the goods you've imported. You’ll need your Import VAT Certificate (C79).

    1. Find out how to claim a VAT refund

  13. Step 10 If you paid the wrong amount of duty or rejected the goods

    If you paid too much Customs Duty or import VAT or rejected the goods, you can claim a refund or ask for a payment to be waived.

    1. Find out how to claim a refund or make a claim for rejected imports

    If you paid too little Customs Duty or import VAT, report it to HMRC.

    1. Find out how to tell HMRC you’ve underpaid and pay the difference

  14. Step 11 Keep invoices and records

    You must keep records of commercial invoices and any customs paperwork, including your Import VAT Certificate (C79).

    If you imported controlled goods, for example firearms, keep any paperwork that shows who owns them.