Guidance

Get help with a tax issue as a mid-sized business

Use this service to ask the HMRC Mid-sized Business Customer Support Team for help if you're a mid-sized business with a UK turnover above £10 million or at least 20 employees.

• From: HM Revenue & Customs
• Published: 20 September 2017
• Last updated: 14 March 2022 — See all updates

You can get help from HMRC if you have a tax issue and:

• cannot find the information you need on GOV.UK
• there is not a dedicated team in HMRC that you can contact for help

The Mid-sized Business Customer Support Team will help deal with your query or will direct you to someone who can.

If you’re a mid-sized business experiencing growth, you may be able to get additional support for growing businesses.

Who can use this service

This service can be used by any mid-sized business with either:

• a UK turnover above £10 million
• at least 20 employees

Agents can also use this service on behalf of their mid-sized business clients.

How to apply

You’ll need:

• your own (company or agent) Government Gateway user ID and password — if you do not have one, you can create one when you apply
• contact details of the business — including name, telephone number and correspondence address
• the business’s unique taxpayer reference (UTR), VAT registration number or employer PAYE reference
• details of the business’s annual turnover and number of employees
• contact details of your agent or representative (if applicable)

If you want to provide documents to support your application, they’ll need to be less than 5MB each and in a commonly used format such as PDF, JPEG or DOCX.

Apply

Apply for help from the Mid-sized Business Customer Support Team.

If your question cannot be answered through GOV.UK content or by contacting a dedicated team in HMRC, we’ll appoint someone to help you with your query.

Published 20 September 2017
Last updated 14 March 2022 + show all updates

1. 14 March 2022

   The guidance has been updated under 'How to apply' and to reflect the team's name change from the Mid-sized Business Customer Engagement Team to the Mid-sized Business Customer Support Team. Agents can also use this service on behalf of their mid-sized business clients.

2. 20 September 2017

   First published.