Guidance and support for property professionals
Guidance, support and contact details for property professionals.
Applies to England and Wales
Business e-services
The portal
You can submit applications using the portal if you have an account.
If you submitted your application through the portal please use the View Applications service to:
- check the progress of your application
- view an application’s estimated completion date
- reply to requisitions (even if you have posted your application)
- request extension of time to deal with a requisition
Read our guidance about the View Applications service.
Portal users can also use the Application Enquiry service to:
- request an expedite if an application needs to be fast tracked
- view any prior pending applications that affect an application
- view any discharges
Find out how to make an application enquiry in the portal.
Do not use the Reply to Requisition function to send us a request for expedite.
Business Gateway
If you use third-party integration software to lodge applications with us you can still use the portal (if you have an account) as above, to check progress, reply to requisitions or request an extension of time.
If you do not have a portal account, send your reply to our standard address.
Guidance and training
Our training hub gives professional customers access to a raft of guidance pages, videos, checklists, flowcharts and tips, along with all of our practice guides – to help you submit clear, complete and correct applications.
Specialist support services
Access to expert support and guidance when submitting large-scale and complex applications (criteria apply).
Online support forum
Use our public support forum to ask questions or find answers to general queries.
Contact form
If you cannot find what you’re looking for online, please use the contact form in the first instance to enable us to route your enquiry in the most efficient way.
Our team handles all messages with sensitivity, but please note we cannot accept any marked private and confidential or in confidence.
We reply on the same day where possible for urgent enquires submitted through the contact form.
Phone
To maintain customer service and quality standards, calls may be recorded.
Our current opening hours are Monday to Thursday (excluding Bank Holidays), 8am to 5pm. Our phone service is usually quietest between 8am and 9am. On Fridays our service is temporarily unavailable as part of our aim to process more casework. You can still contact us via our online contact form or support forum, which we will be carefully monitoring for any urgent enquiries.
Read about how we are delivering our services and how long we take to process applications.
Customer Support Centre
If you need to speak to a trained caseworker, our customer support colleagues* can help. Call:
Customer Support Centre
English language 0300 006 0411
Welsh language 0300 006 0422
You will hear a list of options when you phone us. Pick the appropriate option to speak to someone to help you with your query.
*Customer support teams are trained in HM Land Registry casework procedures. They refer queries to our case owners only where necessary.
Post
Send your applications and correspondence by post to our standard address. If you are a portal or Business Gateway customer, you can send these electronically.