How to make a complaint to HM Land Registry
We value complaints and use information from them to help us improve our services. If something goes wrong or you are dissatisfied with our services, please tell us. We welcome the opportunity to put it right wherever we can.
Applies to England and Wales
How to complain
Complete our online complaint form or if you prefer you can telephone us and one of our experts from the Customer Support team will be happy to help.
By online complaint form
When completing the online complaint form try to provide as much detail as you can to help us investigate your complaint. For example:
- a title number
- a property address or description
- any HM Land Registry reference
- any documents or evidence that relates to your complaint
By telephone
Wherever possible our customer support experts will try and resolve your concerns over the phone but if we need to look into things further for you, we’ll pass your complaint to the Customer Complaints team.
Our telephone lines are open Monday to Thursday, 8am to 5pm.
English language: 0300 006 0411
Welsh language: 0300 006 0422
What happens next
We’ll always try to deal with your complaint quickly, but if it’s clear the matter will need a detailed investigation, we’ll tell you and keep you updated on progress.
How we’ll use your information
We’ll use the contact information you give us to update and respond to your complaint. We may also use it to ask you for more information to help us resolve your complaint.
Your contact information, complaint and all correspondence linked to it will be stored in our customer complaints record system for 7 years.
Find out more by reading our personal information charter.
For information on how we’ll handle your complaint, please read our complaints procedure .