HM Land Registry portal: search user accounts
How Business e-services customers (Business Unit Administrator role) can search and view user accounts through the portal.
Applies to England and Wales
Manage users
- Select ‘Administrative services’.
- Select ‘Manage users’.
- Select ‘Show all user accounts’.
![homepage Show all account](https://assets.publishing.service.gov.uk/government/uploads/system/uploads/image_data/file/42583/Search-view-Homepage-show-all-account.1.png)
Show all user accounts
You can filter the search to see:
- all authorised users
- all Business Unit Administrators
- all active accounts
- all deleted accounts
![list all users](https://assets.publishing.service.gov.uk/government/uploads/system/uploads/image_data/file/42584/Search-view-list-all-users.2.png)
Find a user account
- The quickest way to find a user account is to search by the person’s ‘User ID’.
- Alternatively, you can search by name.
![find a user account](https://assets.publishing.service.gov.uk/government/uploads/system/uploads/image_data/file/42594/find-a-user-account-screenshot.png)
Select ‘More search options’ to make a more detailed search.
Account details
- Once you’ve found the correct account details, the links on the right hand side can be used to update the account details.
- Select ‘Previous’ to return to the search options.
![search view account details](https://assets.publishing.service.gov.uk/government/uploads/system/uploads/image_data/file/42585/Search-view-account-details.3.png)
Search using a common identity
Search for users with a common identity, eg all users in a group.
- Select an option from the ‘Group name’ drop down menu.
- Select ‘Search’.
- If you want to change the search options, select the cross at the top of the screen. Previously selected options will be cleared.
![search view common identity](https://assets.publishing.service.gov.uk/government/uploads/system/uploads/image_data/file/42587/Search-view-search-using-common-identity.png)
Search by account type or role
- Use the ‘Account type’ drop down menu to search for users with the same ‘Account type’, eg all Business Unit Administrators or Authorised Users.
- You can also search for users by role, eg a ‘Conveyancer edit and submit’ role.
- Select ‘Search’.
![search view by account](https://assets.publishing.service.gov.uk/government/uploads/system/uploads/image_data/file/42586/Search-view-search-by-account-.png)
Search results
- The ‘Name’ and ‘User ID’ of each member of the selected group is shown.
- The ‘Group details’ are shown.
- Use the links on the right hand side to update account details.
- Select ‘Previous’ if you want to return to the search options.
![result group](https://assets.publishing.service.gov.uk/government/uploads/system/uploads/image_data/file/42595/result-group-search-screenshot.png)
Logout
When you have completed your tasks, exit the system securely by selecting ‘Logout’ at the top of the screen.