Linking the GOV.UK ID Check app to GOV.UK
How to connect the app to the website if you need to prove your identity with GOV.UK One Login.
You need to link the GOV.UK ID Check app to the GOV.UK website before you can use it to prove your identity. This confirms that you’re the same person who signed in to your GOV.UK One Login to use a government service.
The app usually links to GOV.UK automatically. If this does not work, you’ll get instructions to help you link the app manually.
If you cannot link the app manually
There are a few things you can try if linking the app manually does not work.
Check you’ve started using a government service
You cannot use the app until you’ve signed in to GOV.UK One Login to use a government service. Make sure you do this before trying to link the app.
Check what services you can use with GOV.UK One Login.
Check the app will work on your smartphone
Make sure you’re using either an:
- iPhone 7 or newer and running iOS 14 or higher with Safari or Chrome as your default web browser
- Android phone (for example Samsung or Google Pixel) running 10 or higher with Chrome as your default web browser
Check your web browser settings
Make sure you’re:
- not using any ad-blocking software - you can check this in your web browser settings by looking for extensions or ‘add-ons’
- not looking at GOV.UK in a private or ‘incognito’ window in your web browser
Go back to the service you need to use and start again
- Close all the windows or tabs you have open.
- Open a new window or tab in your web browser and go back to the service you need to use.
- Sign in to GOV.UK One Login and try proving your identity with GOV.UK One Login again.
Contact GOV.UK One Login if you need more help.