Guidance
Student loan cancellation - if a customer dies
If a customer dies, their student loan can be cancelled.
You can call or write to the Student Loans Company (SLC) to tell them about someone who has died.
Evidence you’ll need to send
You’ll need to tell SLC the Customer Reference Number of the person who has died and send one of the following:
- original death certificate
- original coroner’s interim certificate
- copy of coroner’s certificate stamped by the coroner
- copy of a foreign death certificate
SLC cannot cancel any loans without evidence.
How to contact SLC
By phone
UK: 0300 100 0611
Overseas: +44 141 243 3660
Monday to Friday, 8am to 6pm
Living in Wales: 0300 100 0370
Monday to Friday, 8am to 6pm
By post
Student Loans Company
10 Clyde Place
Glasgow
G5 8DF
Updates to this page
Published 13 August 2019
Last updated 4 December 2023 + show all updates
Last updated 4 December 2023 + show all updates
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Have updated address and opening hours.
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Added translation