Veterans UK: contact us
Information on how to contact Veterans UK and their services.
Veterans UK helpline
The Ministry of Defence’s Veterans UK helpline provides assistance on many issues including benefits, housing and welfare.
Email: veterans-uk@mod.gov.uk
Freephone (UK only): 0808 1914 2 18
Telephone (overseas): +44 1253 866 043
Normal Service 8.00 am to 4.00 pm Monday to Friday
When the helpline is closed, callers in need of immediate emotional support will be given the option to be routed to The Samaritans 24 hour helpline.
| Veterans Helpline Festive Opening Hours for Customers | |
|---|---|
| Monday 23 December 2024 | Usual Service of 8am - 4pm |
| Tuesday 24 December 2024 | 8am - 3pm |
| Wednesday 25 December 2024 | CLOSED |
| Thursday 26 December 2024 | CLOSED |
| Friday 27 December 2024 | 9am - 3pm |
| Monday 30 December 2024 | 9am - 3pm |
| Tuesday 31 December 2024 | 9am - 3pm |
| Wednesday 1 January 2025 | CLOSED |
| Thursday 2 January 2025 | 9am - 3pm |
| Friday 3 January 2025 | 9am - 3pm |
| Monday 6 January 2025 | Normal Service from this date onwards |
Veterans UK helpline
Veterans UK
Ministry of Defence
Norcross
Thornton Cleveleys
FY5 3WP
Help and support for when a veteran or service person dies
Information about bereavement compensation as well as support and guidance for the families and dependants of deceased armed forces personnel and veterans.
Veterans Welfare Service
How to get help from the Veterans Welfare Service.
Armed Forces Pension enquiries
Joint Personnel Administration Centre (JPAC)
Mail Point 480
Kentigern House
65 Brown Street
Glasgow
G2 8EX
United Kingdom
Phone: 0800 085 3600
Phone (from overseas): 0044 141 224 3600
Phone (military): 94560 3600
How to make a complaint about Armed Forces Pension, Compensation or Welfare Services
If you are not satisfied by the service you have received, there are a number of ways you can make a complaint or ask for an independent body to help you.
Media enquiries
For media enquiries about Armed Forces Pension Scheme, War Pension Scheme, Armed Forces Compensation Scheme or the Welfare support we provide.
Fraud
Tell us if you think someone is committing fraud.
Ministry of Defence Fraud Team
FREEPOST NAT18006
Norcross
Thornton Cleveleys
FY5 3ZZ
United Kingdom
Telephone: 0800 345 7471
Make a Service Records and Subject Access Request
Find out how to apply for access to personal data held by the Ministry of Defence (MOD).
Make an Freedom Of Information (FOI) request
Read about the FOI Act and how to make a request, check our previous releases to see if we’ve already answered your question and make a new request by contacting us using the details below.
This must provide your:
- name (title, first name and surname)
- a postal address and or email address for reply
- include a description of the information required (please be as specific as possible)
We will deal with your request as quickly as we can, and will aim to let you have a response within 20 working days. If for any reason we are unable to let you have a response within 20 working days we will contact you as soon as possible explaining the reason for this.
Freedom of Information Act and Environmental Information Regulation requests
MOD Information Rights Team
Ground floor, zone D
Main Building
Whitehall
London
SW1A 2HB
United Kingdom
Email: cio-foi@mod.uk
Not to be used for requesting your own information (Subject Access Request), service records including for deceased relatives, or pension enquiries.
Updates to this page
Published 21 February 2020Last updated 29 November 2024 + show all updates
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Veterans Helpline Festive Opening Hours for Customers has been added for 2024-2025
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Removal of Christmas Opening hours
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Added Christmas opening hours.
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Added a note relating to changes to services.
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First published.