CCM5030 - Working the examination: Options if information requested is not received or letter returned RLS

If you do not receive the information requested by the date specified in your letter, there is no response from the claimant(s) to your request for a meeting, or the letter is returned RLS, your next action will depend on the type of case you are dealing with. The options are :

• For pre-award examinations:
  • If the letter is RLS or the address is false, see CCM5285
  • If the claimant hasn’t replied, see CCM5210
• For unprocessed CoCs:
  • If the letter is RLS or the address is false, see CCM5285
  • If the claimant hasn’t replied, see CCM4390
• For post-award examinations and processed CoCs:
  • If the letter is returned RLS or the address is false, see CCM5287
  • Consider whether to amend or terminate the award or issue a formal information notice, see CCM5260 and CCM5290