CSLM11112 - FAQs: borrowers questions and answers: deductions made in error: I do not have a new-style loan
Suggested answer
If you have never received an Income Contingent Loan (loans advanced since August 1998) you should not be making student loan repayments through your employer. If you have an earlier mortgage style loan then any repayments should be being made directly to the Student Loans Company.
If deductions appear to be being made in error you should contact the Student Loans Company.