Summary

This guidance is aimed at all HMRC staff involved in considering complaints under our departmental complaints procedures.

Contents

  1. CRG1000
    Introduction
  2. CRG2000
    Broad principles
  3. CRG3000
    Mistakes
  4. CRG4000
    Delays
  5. CRG5000
    Financial redress
  6. CRG6000
    Payments for worry and distress (additional payments we can make to individuals and individuals of companies): Contents
  7. CRG7000
    Reporting and procedures
  8. CRG8000
    Legal action
  9. CRG9000
    Getting further advice
Updates
  1. CRGUPDATE001
    update index