CRG5000 - Financial redress: Contents

  1. CRG5025
    Nature and scope
  2. CRG5050
    Interplay with extra-statutory concessions and Codes of Practice
  3. CRG5075
    Inviting claims
  4. CRG5100
    Considering claims
  5. CRG5125
    Considering cause and effect
  6. CRG5150
    Reasonable and proportionate
  7. CRG5175
    Loss of earnings and "own time"
  8. CRG5200
    Interest
  9. CRG5225
    Reasonableness of professional fees
  10. CRG5250
    Agent/client relations
  11. CRG5275
    Paying agents direct
  12. CRG5300
    Payments to other third parties
  13. CRG5325
    Costs of providing details of fees
  14. CRG5350
    Costs of complaining
  15. CRG5375
    No win no fee arrangements
  16. CRG5400
    Fees and VAT
  17. CRG5425
    Fees and direct taxes
  18. CRG5450
    Insurance
  19. CRG5475
    Compliance costs: tribunal hearings
  20. CRG5500
    Compliance costs: other costs relating to the review and appeal process
  21. CRG5525
    Unreasonable delay
  22. CRG5550
    System failure
  23. CRG5575
    Poor management of customer's records and other documents
  24. CRG5600
    Lost or damaged property and goods: Inland detection etc
  25. CRG5625
    Illegal sale of goods (debt management)
  26. CRG5650
    Redress payments over £5,000