DMBM510430 - Customer contact and data security: telephone contact: sensitive call handling: contents

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1. DMBM510440

   What is a sensitive case where we may need to speak to a third party?
2. DMBM510450

   Deceased cases
3. DMBM510460

   Elderly or infirm
4. DMBM510470

   Vulnerable customers - mental health and debt
5. DMBM510480

   Disabled
6. DMBM510490

   Times of distress (including illness)
7. DMBM510500

   Profoundly deaf, hard of hearing or have a speech impairment
8. DMBM510510

   Visually impaired customers