DMBM510300 - Customer contact and data security: telephone contact: contents

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1. DMBM510310

   Why do we use the telephone for customer contact?
2. DMBM510320

   Telephone technique: contents
3. DMBM510900

   Customer is driving
4. DMBM510910

   Customer becomes unconscious or unresponsive
5. DMBM510920

   Situations where the customer may be unable to speak on the telephone with you
6. DMBM510930

   Calls outside office hours
7. DMBM510940

   Calls to and from other offices
8. DMBM510950

   Calls from third parties
9. DMBM510960

   Calls from voluntary organisations or CAB
10. DMBM510970

    Bogus callers
11. DMBM510980

    Noting the record after a telephone call
12. DMBM511000

    Recording of telephone calls for quality monitoring purposes: contents
13. DMBM511100

    Terminating the call
14. DMBM511130

    Field Force / Distraint using the phone whilst out on call
15. DMBM511190

    Customer wants to check we are calling from HMRC
16. DMBM511200

    Answering machines
17. DMBM511210

    Customer phones to change personal details
18. DMBM511220

    The Bigword - interpretation service for non English speaking customers