DMBM511400 - Customer contact: Outdoor calls: Contents

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1. DMBM511410

   General rules
2. DMBM511420

   Higher debt manager's role
3. DMBM511430

   Personal safety risk assessment
4. DMBM511440

   What to take with you on call
5. DMBM511450

   Planning outdoor call work
6. DMBM511460

   Directed Surveillance
7. DMBM511470

   Customers' Human Rights
8. DMBM511480

   Identifying your customer
9. DMBM511490

   Confidentiality breaches
10. DMBM511500

    Action when customer seen
11. DMBM511510

    Asking for payment
12. DMBM511520

    Responding to your customer
13. DMBM511530

    Payment not obtained
14. DMBM511540

    Collecting employer returns
15. DMBM511550

    Reporting assaults and abuse
16. DMBM511560

    Customer not seen or no reply
17. DMBM511570

    Ending your call
18. DMBM511580

    When you return to the office
19. DMBM511590

    Customer wants proof that we are calling from HMRC
20. DMBM511595

    Dealing with third parties