DMBM880050 - RLS: Tracing Unit procedures: Address found: All other work items

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IDMS does not send changes of address details to other Heads of Duty systems (for example, COTAX), therefore for these work item types when you trace an address you should:

  • enter the address on to IDMS using the DESIGNATORY DETAILS function and unset the RLS signal
  • record an appropriate note on ACTION HISTORY
  • enter the address on to the HOD system, remove the RLS signal and change the collection numeral to the appropriate Recovery Office
  • transfer the record to the appropriate debt management office using the IDMS TRANSFER OWNERSHIP function.

The work item will appear on the appropriate work list; for example:

  • C/W Misc
  • C/W Assessed
  • C/W CT

with a next action of RLS Review and B/F date of today.

You should:

  • use the REFINE WORKLIST function regularly to identify these cases so you can
  • resume recovery activity.