DANSP08400 - Statutory payments: Origin of dispute

Most disputes about statutory payments will start when an employee whose employer fails to pay them a statutory payment contacts

• their local Department for Work and Pensions (DWP) (Great Britain) or Social Security Agency (SSA) (Northern Ireland) office to claim a state benefit - in such cases DWP or SSA will raise a benefit involved case and send it to PT Operations Statutory Payment Disputes Team (SPDT) to investigate,
• an HMRC Helpline or Contact Centre.

If there is a dispute between the employer and employee which cannot be cleared, the case, together with all available details, must be referred immediately to SPDT.

Sometimes disputes arise when Customer Compliance find an error during an examination of an employer’s records. If the dispute cannot be resolved the Compliance Officer should refer the case to SPDT.