ECSH32535 - Roles and responsibilities – Role of a manager

The role of a manager

Managers ensure that the officers you manage are meeting the objectives of their roles and to provide support where necessary. You may also be responsible for managing workloads (This content has been withheld because of exemptions in the Freedom of Information Act 2000)

Other responsibilities may include human resources (HR) management involving regular one to one meetings, attendance management and consideration of poor performance procedures with officers you manage.

You should share best practice and ensure your work adheres to the Compliance Professional Standards and the HMRC Charter.

The role of a team leader

The role of a team leader is to:

provide clear direction, so that work has the optimum impact on reducing money laundering, terrorist financing and proliferation financing (ML/TF/PF) risk

drive and enable delivery of the team’s operational targets to agreed quality standards including prioritisation and prompt delivery of cases

regularly review team performance by monitoring case progression, reviewing and tracking data, assuring casework and having discussions with caseworkers

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

work with the Grade 7 Lead to drive strategy for effective performance against the delivery plan

work with the learning team to manage trainees through routeways and build continuous improvement/capability gaps for other staff

work with other Economic Crime Supervision (ECS) teams and colleagues to drive business priorities and business delivery against key objectives

deliver and drive business change and continuous improvement

engage and motivate the team as well as building effective teamwork

act as a role model, demonstrating HMRC leadership behaviours and values

be a dynamic leader, working effectively with stakeholders and as part of a team

provide coaching, mentoring and leadership in line with the HMRC management guidance act

as point of contact to resolve technical and case progression queries and escalate where appropriate

respond promptly to performance, attendance, and behaviour concerns in line with HMRC guidance and policies, ensuring compliance with legal legislation including Equality and Diversity requirements

engage with stakeholders both in and outside of ECS seeking opportunities for collaboration and customer feedback where appropriate

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)