ECSH32733 - Caseflow

Caseflow is a case management and reporting system. See ECSH34105 for how to use Caseflow to manage your case.

 

Caseflow 

  • Allows managers and their teams to manage the full life cycle of compliance activity.
  • Allows HMRC to capture information arising from compliance checks including receipt of scanned post.
  • Allows active monitoring of cases to ensure actions are taken in a timely manner and all compliance effort expended is recorded in one place. For example, all the compliance activity you take when working risks is recorded on Caseflow. 
  • Brings together customer data and information in one place, keeps you fully informed and enables you to handle cases more efficiently. 
  • Supports collaborative cross-tax working by detailing all risks and demand-led activities across tax regimes for each customer.
  • Enables the input of timely and accurate records which feed into real time management reports. 
  • Is a key source of information to enable consistent operational and strategic reporting across HMRC. 
  • Creates an audit trail of the compliance work undertaken and in turn supports complaints / reviews / tribunals / Debt Management and Banking (DMB) action. 
  • Captures management information to effectively record case outcomes.

 

Caseflow for Authorisations officers 

Authorisations caseworkers must use Caseflow to: 

  • Check for details of businesses or individuals who have previous non-compliance with HMRC, this information can assist the decision maker to determine an application for registration. 
  • Confirm if a Compliance caseworker has an open case and is also in contact with the business. If so, the caseworkers must avoid duplicating effort or creating additional burden on the business.