ECSH32927 - Overcoming language barriers

Dealing with an individual who does not speak or understand English very well 

You can help individuals who do not have English as their first language by: 

being patient and ready to repeat something you said 

speaking slowly and clearly 

avoiding jargon 

using plain English, such as 'please wait while I check...' instead of 'bear with me' 

They may wish to have a friend or family member present who can translate. 

In the event that the individual doesn't understand a question or statement, try to think of a different way to ask it. For example, do not just repeat the same question in a louder tone. If necessary, ask them to repeat what they or you said to check understanding. If you don’t think they have understood the question, any evidence obtained may be undermined. 

Translator 

The Translation Service is available via two options: a translation tool and Big Word. 

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