ECSH32940 - Using aide memoirs and topic plans

Aide memoirs

The advantage of an aide memoir is that you know in advance what questions you want to ask and can ensure that all areas of the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 are covered. They must not be used as a list of questions to ask in all cases.

The disadvantage is that it is less flexible. You must listen to responses and ask relevant follow-up questions that you haven’t got on your aide memoir as they arise and challenge any conflicting information.  [Link to ECSH 33005 How to ask questions]

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

Topic plans

The advantage of a topic plan or mind map is that you know the key areas to cover but you’re formulating the questions as you go along. This allows for a fluid discussion between you and the business. It also supports active listening.

The disadvantage is that you might miss asking some important questions if you haven’t prepared thoroughly. If you don’t control the conversation enough, you might end up off-topic or taking up too much of the business’s time discussing topics not relevant to your enquiries; the length and depth of the conversation should be proportionate to the risks.

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)