ECSH34030 - Outcomes: Issue outcome letter

For authorisations, you should check whether you need to issue a secure communication and letter depending on the outcome. You must follow the relevant standard working instructions in the knowledge library.

For compliance, once your outcome letter and Decision and Evidence Log (DEL) have been approved by your line manager, the letter can be issued.

The guidance on how to write to customers can be seen here.   

For letter templates, always use the latest copy in the knowledge library. You must not use a copy saved to your laptop, circulated by colleagues, or one that you have issued to a business previously.

Where the business has consented to correspond by email, you must ensure the letter is saved as a PDF file and attach it to your email. This is so that it cannot be amended and is not showing any comments that have been left by anyone reviewing the file.

Who to address the notice/letter to and how to send it

See the guidance at ECSH 86025 when issuing a decision letter and/or notice. 

For compliance, if your outcome is an advice letter or closure letter, the letter and notes of meeting can be issued together, without the requirement for the business to provide comments.

Appeals and reviews of the outcome 

After issuing the outcome, the business may request a review and/or appeal the decision.   Alternatively, if the business asks you to reconsider your decision and/or supplies further information, follow the guidance at ECSH34325.