ECSH34101 - Case management: introduction
You should consider how to manage your workload and cases in the most effective way. You will need to consider your time management; think about the tasks you must do and plan how you will complete them. This will help you to work in line with the Compliance Professional Standards and the HMRC Charter.
For more information, please see Managing Compliance Work (MCW) (sharepoint.com) and Self-management and personal effectiveness (sharepoint.com) .
Practical tips for effective case management
You may be working on several cases at the same time or have different tasks to complete. You should think about the actions you need to take for each case or task. It may be useful to consider:
- how important each task is
- how complex each task is
- how long it will take you to complete each task
- whether you have any deadlines for completing the tasks on hand
- which tasks you need to prioritise
- whether there are any tasks you can delegate
- whether you need any input from others.
You should also consider if you need to ask for support from your line manager, team leader, sector single point of contacts (SPOCs), sector specialists or the FIS Investigations Services and do this at the earliest opportunity.
When planning tasks, work methodically and consider using planning tools to help you, such as keeping a spreadsheet of key tasks, deadlines, results and next steps. You should take into account any planned leave or periods when you will not be available, for example, extended training. You should plan activity accordingly, so you set activities to fall either side of the absence.
You may find it useful to note down the list of tasks you have to complete to help you focus and plan your time. It may be helpful to plan the time into your calendar to help you work towards completing the tasks. You can also set reminders in your calendar of any deadlines you may have. This serves as a reminder of when you completed tasks, if you are asked about it in future, and to transfer the information into Caseflow or RCM (Registration Case Management) as you must record all effort spent on a case.
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Consider appropriate sanctions as you work the case, for example if there are any registration breaches, these should be dealt with at the time the breach is established, not at the end of the intervention.
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(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)