ECSH45853 - Government gateway account: common application submission issues
There are some common issues a business could face when attempting to submit an application in the government gateway account. The list below details some of these issues and how to resolve them.
1. The business has completed the application but not fully submitted it
Once all sections of the application form are completed, the business needs to:
Press the Save and complete the section button.
Tick the declaration box.
Press the save and submit button.
Sometimes a business does not complete this process in full, which means HMRC cannot see the application on Enterprise Tax Management Platform (ETMP).
If the business logs back into the government gateway account progress will be saved and all the business needs to do is complete the declaration and save and submit the form.
2. The business does not pay the required fees
If the business chooses to pay the required fees by card, the fees must be paid at the time the application form is completed. If the fee is not paid the application will not be submitted to HMRC. The application will be saved in the government gateway for 28 days and the business must pay the fees before the application can be determined. If the fees are not paid, the application will be rejected.
3. The business advises that it receives an error message when trying to submit its application
The business is logging into the wrong government gateway account; the business may be able to fill out an application form but will not be able to submit the form.
Most commonly the business is logged into the business tax government gateway rather than the Anti-money laundering government gateway account. You can resend the correct User ID to the business using SE Helpdesk Advisor.