ECSH45853 - Government gateway account: common application submission issues
There are some common issues a business could face when attempting to submit an application in the government gateway account. The list below details some of these issues and how to resolve them.
The business has completed the application but not fully submitted it
Once all sections of the application form are completed, the business needs to
Press the Save and complete the section button
Tick the declaration box
Press the save and submit button.
Sometimes a business does not complete this process in full, which means HMRC cannot see the application (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
If the business logs back into the government gateway account progress will be saved and all the business needs to do is complete the declaration and save and submit the form.
The business does not pay the required fees
If the business chooses to pay the required fees by card, the fees must be paid at the time the application form is completed. If the fee is not paid the application will not be submitted to HMRC. The application will be saved in the government gateway for 28 days and the business must pay the fees before the application can be submitted to HMRC
The business advises that it receives an error message when trying to submit its application
The business is logging into the wrong government gateway account; the business may be able to fill out an application form but will not be able to submit the form.
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)