SAM005 - Index of work lists

Index of work lists

W008 - W018
W019 - W034
W035 - W044
W045 - W061

W008 - W018

Work list name	Office / Role	Review frequency	More information	Action Guide(s) / Standard Process Description
W008 - Outstanding debt and / or return	Where there is no prior debt and / or return outstanding, low risk items will be allocated to the Debt Management Telephone Centre. An officer with the user role of RTC Agent will work these items.	Daily	SAM71080	See the Debt Management and Banking Manual (DMBM)
W010 - BF penalty for issue. Note: Currently not used	-	-	SAM71082	-
W011 - Review remission for cancellation	Recovery / Charge remitter	Daily	SAM71084	See the Debt Management and Banking Manual (DMBM)
W012 - Remissions and remission cancellation quality assurance	Recovery / Work list manager	As advised by senior management	SAM71086	See the Debt Management and Banking Manual (DMBM)
W013 - Potential transfer cases	Processing/Recovery or Technical / Clerical processing officer / Clerical caseworker	Weekly	SAM71088 and SAM103070	SAM103071
W014 - Bankruptcy or voluntary arrangement cases	Recovery / Clerical caseworker	Monthly	SAM71090	See the Debt Management and Banking Manual (DMBM)
W015 - Open appeals	Processing/Technical / Appeals handler	Monthly	SAM71092 and SAM10170 and SAM11150	-
W016 - Manual issue of returns	Processing / Clerical processing officer	Weekly	SAM71094 - For individual work items see below	As below
-	-	Welsh language	SAM125070	SAM125071
-	-	Deceased signal	SAM125080	SAM125081
-	-	RLS signal	SAM125090	SAM125091
-	-	Manual return signal	SAM125100	SAM125101
W018 - Review revenue assessments	Processing / Clerical processing officer	Immediate	SAM71098 and SAM125150	SAM125151

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W019 - W034

Work list name	Office / Role	Review frequency	More information	Action Guide(s) / Standard Process Description
W019 - Review informal standovers	Processing/Technical/Recovery / Appeals handler	Monthly	SAM71100 and SAM11160	-
W024 - Duplicate return logged - original already logged or captured	Processing / Clerical processing officer	Weekly	SAM71102 and SAM125050	SAM125051
W025 - Fully captured / unlogged returns	Processing / Clerical processing manager	Weekly	SAM71104 and SAM125060	SAM125061
W028 - Repayments to be authorised or cancelled	Processing / Repayment authoriser	Immediate	SAM71106 and SAM113070	SAM113071
W029 - Rejected repayments	Processing / Payment processor	Immediate	SAM71108 and SAM113050	SAM113051
W030 - Inhibited automatic repayments	Processing / Payment processor	Immediate	SAM71110 and SAM113010	SAM113011
W032 - RLS cases	Recovery / Clerical caseworker	Daily / weekly	SAM71114 and SAM101340	SAM101031
W033 - Transfer to COP security review. Note: Currently not used	Processing / Clerical processing manager	Daily	SAM71116 and SAM141040	SAM141041
W034 - Sundry charge quality check. Note: Currently not used	Processing / Clerical processing manager	Monthly	SAM71118 and SAM140050	SAM140051

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W035 - W044

Work list name	Office / Role	Review frequency	More information	Action Guide(s) / Standard Process Description
W035 - Manual issue of review form 575	Processing / Clerical processing officer	Weekly	SAM71120 and SAM125110	SAM125111
W036 - Informal discharge review. Note: Compliance staff only	Processing/Technical / Compliance manager	Daily	SAM71122 and SAM33040	-
W037 - Reduction of amount coded out	Processing / Clerical processing officer	Daily	SAM71124 and SAM125120	W037 - Reduction of amount coded out
W038 - Freestanding credit review list	Processing / Clerical processing manager	Daily	SAM71126	SAM110084
W039 - Potential non-filers. Note: Currently not used	Processing / Clerical processing officer	-	SAM71128	-
W040 - Inhibited statements	Processing/Recovery or Technical / Clerical processing manager/Worklist manager	Daily	SAM71130 and SAM131040	SAM131041
W041 - Manual statement issue	Processing / Clerical processing officer	Immediate	SAM71132 and SAM131070	SAM131071
W042 - Returns not captured	Processing / Clerical processing officer	Weekly	SAM71134 and SAM125130	SAM125131
W043 - Repayments for quality checks	Processing / Clerical processing manager	Immediate	SAM71136 and SAM113060	SAM113061
W044 - Over-repayments	Processing / Payment processor	Immediate	SAM71138 and SAM113030	SAM113031

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W045 - W061

Work list name	Office / Role	Review frequency	More information	Action Guide(s) / Standard Process Description
W045 - Pensioner and low income review list. Note: Obsolete with effect from 1 April 2010	Processing / Clerical processing officer	-	SAM71140 and SAM101310	-
W046 - Pensioner and low income quality review list. Note: Obsolete with effect from 1 April 2010	Processing / Clerical processing manager	-	SAM71142 and SAM101320	-
W047 - Overpayments in closed cases	Processing / Clerical processing officer	Weekly	SAM71144 and SAM113020	SAM113021
W048 - Permanent notes review. Note: Currently not used	Processing/Technical / Clerical processing officer/Clerical caseworker	-	SAM71146 and SAM108017	-
W049 - Short tax return rejection work list	Processing / Clerical processing officer	Immediate	SAM71148 and SAM125160	W049 - Short Tax Return Rejection
W050 - CID framework rejection list	Processing / Clerical processing officer	Daily	SAM71150 and SAM101070	SAM101071
W051 - Daily returns review - ceased date set. Note: Decommissioned April 2012	Processing/Technical / Clerical processing officer/Clerical caseworker	Daily	SAM71152 and SAM125010	SAM125011
W052 - Daily returns review - SA/PAYE auto coding exceptions	Processing / Clerical processing officer	Daily	SAM71154 and SAM125040	W052 Daily returns review- SA/PAYE auto-coding exceptions
W053 - Daily returns review - electronic return cases	Processing / Clerical processing officer	Daily	SAM71156 and SAM125020 and SAM125030	SAM125031
W054 - Weekly returns review list	Processing / Clerical processing officer	Weekly	SAM71158 - For individual work items see below	As below
-	-	Liability unlikely	SAM125180	SAM125181
-	-	Source exception	SAM125190	SAM125191
-	-	Transfer of allowances	SAM125200	SAM125201
W055 - Failed online amendments and HMRC Corrections	Technical/Processing / Clerical caseworker/Clerical processing officer	Immediate	SAM71159 and SAM125210	WO55 - Failed online amendments
W056 - Partnership online amendments	Technical/Processing / Clerical caseworker/Clerical processing officer	Immediate	SAM71160 and SAM125220	SAM125221
W057 - Review FSC from return amendment	Processing / Clerical caseworker/Clerical processing officer	Daily	SAM71161 and SAM125230	SAM125231
W059 - Online return rejections	Processing / Clerical caseworker/Clerical processing officer	Review as directed	SAM71163 and SAM125240	Worklist 59
W061 - Class 2 NICS and Marriage updates	Processing / Clerical caseworker/Clerical processing officer	-	SAM71165	SPD W061