SVM103000 - Correspondence and Customer Service: contents
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SVM103010Acknowledgement of correspondence
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SVM103020Complaint cases
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SVM103030Handling of complaints
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SVM103040Financial redress
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SVM103050Interest Remission
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SVM103060Complaints received through elected representatives
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SVM103070Judicial Review
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SVM103080Compliments
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SVM103100Delay in opening negotiations
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SVM103110Delivery of work to General Teams
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SVM103120Disclosure of Information