SIOG1600 - Introduction and organisation: recording information: contents

1. SIOG1610

   Maintaining records
2. SIOG1620

   Minutes of meetings and notes of telephone calls
3. SIOG1630

   File guidelines
4. SIOG1640

   Communicating with taxpayers and advisors by letter/fax
5. SIOG1650

   Corresponding with taxpayers direct
6. SIOG1660

   Preserving confidentiality
7. SIOG1670

   Team Leaders review of letters before issue
8. SIOG1680

   Communicating by telephone
9. SIOG1690

   Telephone issues
10. SIOG1700

    Notes of meetings
11. SIOG1710

    Audit trail