TCM0022120 - Backdating: backdating (all): backdating the start date of a claim - award issued

Checklist

Before you follow the guidance make sure

  • you have followed the guidance in TCM0022100
  • you have the correct user roles to follow this guidance.

Reasons not to follow this guidance

You do not need to follow this guidance for cases

  • requesting backdating and the claim is not Award Issued
  • requesting backdating a single element within a tax credit claim.

Step 1 {#}

Check NTC for the date the claim has been paid from. For how to do this, use TCM1000047.

Read correspondence from the customer and household notes to establish what date they are requesting their claim to be backdated.

If the claim has already been backdated to date requested

  • update Household Notes with the appropriate message BZ07 from TCM0156040. For how to do this, use TCM1000001
  • close the document on DMS, if appropriate. For how to do this, use TCM1000037
  • take no further action.

If the claim has not been backdated to the date requested, go to Step 2.

Step 2

Check Household Notes for open appeal marker.

If open appeal marker is shown

  • refer any correspondence to Appeals
  • update Household Notes or Application Notes with the message BZ09 from TCM0156040. For how to do this, use TCM1000001 and TCM1000028
  • take no further action.

If no open appeal marker is shown, go to Step 3.

Step 3

To establish the claim has been backdated to the correct date, consider whether the award is for CTC, WTC or both CTC or WTC. For how to do this, use TCM1000052.

Check to see that CTC, if applicable, has been backdated to

  • 31 days prior to the date the claim was recorded as being received
  • the date a new child was born, where there is only one child in the family
  • the date responsibility for a child commenced, where there is only one child in the family.

For how to do this, use TCM1000467.

Check to see that WTC, if applicable, has been backdated to the date the customer commenced their employment up to a maximum of 31 days.

For how to do this, use TCM1000468.

If the claim has been backdated to the correct date, go to Step 4.

If the claim has not been backdated or backdated incorrectly, go to Step 5.

Step 4

Check the correspondence to see whether the customer has requested backdating of more than 31 days.

If the customer has requested backdating of more than 31 days, go to Step 6.

If the customer has not requested backdating of more than 31 days

  • update Household Notes with the appropriate message BZ33 from TCM0156040. For how to do this, use TCM1000001
  • close the document on DMS, if appropriate. For how to do this, use TCM1000037
  • take no further action.

Step 5

Check the correspondence to see if the customer has requested backdating of more than 31 days.

If the customer has requested backdating of more than 31 days, go to Step 6.

If the customer has not requested backdating of more than 31 days, go to Step 7.

Step 6

Check the correspondence to see what reason the customer has given to backdate their claim more than 31 days.

If the customer has been granted refugee status by the Home Office

  • refer any correspondence to International team
  • update Household Notes with the message BZ09 from TCM0156040. For how to do this, use TCM1000001
  • take no further action.

If the customer has been awarded a qualifying disability benefit they have applied for, follow the guidance in TCM0022200.

If the customer has made a claim for tax credits more than 31 days ago but there is no record of a claim relating to this period on the tax credits computer or they requested a claim pack but did not receive it, follow the guidance in TCM0022240.

If the customer has given any other reason or not given a reason to backdate their claim more than 31 days and the claim has been backdated correctly

  • update Household Notes with the appropriate message BZ34 from TCM0156040. For how to do this, use TCM1000001
  • send TC845 to the customer
  • close the document on DMS, if appropriate. For how to do this, use TCM1000037
  • take no further action.

If the customer has given any other reason or not given a reason to backdate their claim more than 31 days and the claim has not been backdated or backdated incorrectly, go to Step 7.

Step 7

Note: When amending an effective date that will amend the child responsibility date and one or more children are an exception, refer the case to the Exception Team. Ensure the child/children are exceptions before you transfer the case to the Exception Team (This content has been withheld because of exemptions in the Freedom of Information Act 2000) .

Consider the new effective date for backdating

If the new effective date requires forward dating, follow the guidance in TCM0022060.

If the new effective date requires backdating, follow the guidance in TCM0022040.

If the new effective date requires backdating and this cannot be done on NTC, follow the guidance in TCM0022320.