Updates: Tax Credits Manual
2024
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from ST to SZ)
SZ75 created under WI488282
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)
New NP HHN created
NP HHNs created
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
Changes made to TU messages for Hist IYF exercise WI487209
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
TU69/70/71 added for OE - Hist IYF exercise - WI 487209
Miscellaneous (P to V): Visual impairment (AG)
VIMU email address updated following request from manual team in relation to feedback they received WI 487239
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)
NP31 AND NP32 created to be included in ntc70042
NP33 created
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XS87 created for ntc70443
Removed reference to archived page
Claim form-income and childcare sections- further information for foster carers
Archived as information out of date
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)
Documentation in NP28 amended
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)
NP29 and NP30 created for Cath Edwards under WI484824
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PN to PZ)
PX34 created for OPG, requested 18/10/24
MP61 HHN added as requested by OE - WI
new HHN MP60 added for OE - WI 481134
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PN to PZ)
PX32 and PX33a/PX33b added for WI 478814
Claims: capture (Q-Z): unauthorised access to a claim
Wording at Step 9 updated for WI 470529
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DE32 & DE33 amended
DL21 created
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New DL HHNS created for ntc70436 and ntc70437
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
2 new DL HHNs created for Expired BF disability process
How to request documents stored on InSight
Guidance updated as requested by OE
WI 476946
How to send a case to storage using InSight
Guidance updated as requested by OE
WI 476946
Notes - standardised messages (T to W): standardised messages - U - Compliance
UT33 added for OPG (WI 475202)
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PA to PM)
PJ47 added for WI 463876
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PA to PM)
PJ39 to PJ44 added for Large arrears payment task - WI 463876
PJ45 to PJ46 added for Large arrears payment task - WI 463876
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PN to PZ)
PX15 to PX30 added for OE (WI 469070)
PX31 added for OPG (WI 472388)
How to contact Debt Management
instructions updated as per request from OPG - WI 466779
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
TR07 to TR13 added for Pension Credit migration (WI 467181)
MP47 to MP58 added for WL34 task WI 465361
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from ST to SZ)
SZ60 - SZ74 created and published under WI465435
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PN to PZ)
PX14 added for WL31 task, requested by OPG (WI 464450)
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
TU47 to TU67 new standardised messaged added for Historic IYF task - WI 458742
TU68 added for Historic IYF (mail merge) requested by OPG - WI 464262
TD27 added for OE/Policy - WI 464281
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DL04 created
New DL05 created
Notes - standardised messages (T to W): standardised messages - U - Compliance
UT32 added as requested by OPG (WI 462849)
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New HHN DL04 created
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
Note next to XS36 and XS37 advising staff that they should no longer use these HHNs
Notices - work lists: Household RLS work list suspended payment cases
TCM0186130 has been converted to Ocelot and included on the HUB, this guidance has been deleted from the TCM
Notes - standardised messages (T to W): standardised messages - U - Compliance
New HHN UT31 created under WI458080
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
NE72 and NE73 created under WI455645
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from ST to SZ)
SZ56 HHN created for Cath Edwards under WI457162
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from ST to SZ)
New SZ55 note included in the heading
Notes - standardised messages (T to W): standardised messages - U - Compliance
UT30 added as requested by OPG (WI 455185)
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
3 new DL HHNs added for Expired BF Disability process.
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DK HHNs created and all used up for ntc70072 and ntc70108
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
2 new HHNs created (XS75 & XS76) under WI451798 for Cath Edwards by Lesley Harrison
Wrong TCM number changed from tcm0078160 to tcm0078180
tcm0078160 changed to tcm0078180
Stopping tax credits: specialist areas: Mismatch UC Stop Notices listings
3 new If statements added at the end of Step 16 under WI430771. This was raised by Gavin Blair who asked Simon Ansbro to confirm where in the guidance the extra info need to be included. Called Simon and showed him what I had done and he was happy.
Take no further action removed from above the 3 If statements at the end of Step 16. take no further action added at the end of the If statements instead
MP46 explanation box amended Joyce
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DJ75, DJ76, DJ78 & DJ81 HHNs amended
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from ST to SZ)
Title with SZ HHNs amended. Also created new HHNs SZ53 & SZ54 for Cath Edwards under WI445771
2023
How to check if a customer is a crown servant or NAAFI worker
Spelling error corrected
New HHN ED26 created for WI 439544
Payment - overpayments (F-P): overpayments - notional entitlement
Previous guidance completed updated
Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from OA to OM)
OE63 added as requested by OPG WI432792
Notes - standardised messages (T to W): standardised messages - U - Compliance
UD64 note added as requested by ORT WI432420
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from ST to SZ)
Title for SZ HHNs changed to Unfinalised multi year cases - finalised on/off system (codes SZ01 TO SZ52) on request from Cath Edwards
Title with SZ HHNs amended
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from ST to SZ)
SZ48 to SZ52 created for Cath Edwards under WI 431939
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DK92 created under WI429476 by LH
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XL67 added
Notes - standardised messages (T to W): standardised messages - U - Compliance
UT29 added
Minor amendment
Notices - general: Notices - manual correspondence team
Updated address in step 17
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
More HHNs created foR GAPS project
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DK23 HHN amended
More DK HHNs published for GAPs route for Disability Project
Notes - standardised messages (T to W): standardised messages - U - Compliance
UT28 added as requested by OPG for WI426537
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
HHNs DK created by LH for GAPS in benefit processes
HHNs DK created by LH for GAPS in benefit processes
Notices - general: Notices - issuing manual notices
Address updated at Step 6 for WI 425318
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
More DK HHNS created by LH FOR DISABILITY PROJECT
More DK HHNS created by LH FOR DISABILITY PROJECT
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New DK HHns created for Expired BF ntc70108
New DK HHns created for Expired BF ntc70108
Notes - standardised messages (T to W): standardised messages - U - Compliance
UM02 new Hhn added for Payment Manipulator Cases
WI 424769
UM02 new Hhn added for Payment Manipulator Cases
WI 424769
NTC listings (Unfinalised S17): NTC listing - Unfinalised S17 - Not Past 1SD (AG)
Guidance now held on the Tax Credits Guidance Hub.
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
More DK HHNs created for Disability project
More DK HHNs created for Disability project
Title of DK HHNs created and linked
Title of DK HHNs created and linked
Trying to set up links to DKHHNs
Trying to set up links to DKHHNs
anchor link corrected for DK notes
anchor link corrected for DK notes
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XS61 - wording error corrected
XS61 - wording error corrected
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
More DK HHNs created for GAPs by LH
More DK HHNs created for GAPs by LH
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
More HHN (DF) created for disability process by LH
More HHN (DF) created for disability process by LH
New section created for DK HHNs for Disability by LH
New section created for DK HHNs for Disability by LH
New Hhns created for Gaps Severe route cust no longer responsible. Need t tidy up DK page
New Hhns created for Gaps Severe route cust no longer responsible. Need t tidy up DK page
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DF94 HHN amended by LH
DF94 HHN amended by LH
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
A hhn amended
A hhn amended
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New HHNs for Disability process
New HHNs for Disability process
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New DF HHNs created for disability project by LH
New DF HHNs created for disability project by LH
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New HHNs created for Disability by LH
New HHNs created for Disability by LH
More DF HHNs created for disability project by LH
More DF HHNs created for disability project by LH
Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from OA to OM)
Explanation for OE62 amended
Explanation for OE62 amended
Payment - direct payments: Direct payments - wrong payment cancelled (Info)
Added new conversion note
How to use the SEES Tax Credits Entitlement Calculator
Universal Credit start date used to Nil all elements, not 1 day before the Universal Credit start date.
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DF77 HHN standard added to the note after severe
DF77 HHN standard added to the note after severe
DE01 content changed
DE01 content changed
DE79 created for ntc70077
DE79 created for ntc70077
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XL65 HHN added
XL65 HHN added
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New HHN created for Bulk Inhibit process as part of the large Disability project
New HHN created for Bulk Inhibit process as part of the large Disability project
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DF77 created for ntc70076 by LH
DF77 created for ntc70076 by LH
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New HHN created by LH
New HHN created by LH
Notes - standardised messages (T to W): standardised messages - U - Compliance
New standardised messaged UT18 to UT27 added for OPG
New standardised messaged UT18 to UT27 added for OPG
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New HHN created for ntc70108 and Bulk Inibit route
New HHN created for ntc70108 and Bulk Inibit route
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New HHNs XS68/XS69/XS70/XS71 added for RLS task 392998
New HHNs XS68/XS69/XS70/XS71 added for RLS task 392998
Notices - work lists: Household RLS work list suspended payment cases
Step 8 wording changed for RLS task 392998
Changes - miscellaneous (A-F): Deleting details (Info)
Added new conversion note.
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from ST to SZ)
HHN SF44 & SF47 amended slightly by LH
HHN SF44 & SF47 amended slightly by LH
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
A few more DF HHNs notes created for the Expired BF disability process by LH
A few more DF HHNs notes created for the Expired BF disability process by LH
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PA to PM)
New PJ HHNs added under WI409695 by LH
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from ST to SZ)
SZ44 & SZ47 created by LH for Cath Edwards under WI409245
SZ44 & SZ47 created by LH for Cath Edwards under WI409245
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New HHNs created for Expired BF process by LH
New HHNs created for Expired BF process by LH
Renewals - Annual Declaration (capture): Annual Declaration - manual capture
Tolerance level at step 12 amended to £250 from 2022-2023 tax year
Renewals - Annual Declaration (general): Late declaration received - consider new claim
Step 4 tolerance level changed from £500 to £250
At step 19 tolerance level changed from £500 to £250
Renewals - miscellaneous (S-Z): Renewals - unfinalised awards
Step 35 tolerance level amended to £250 from £500
Notes - Standardised Messages (Q to R): Standardised Messages - Q - Manual capture
QN42 added as requested by OE (WI 407087)
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XS66 and XS67 added for OPG (WI 407264)
XS66 and XS67 added for OPG (WI 407264)
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New XS standardised messages added for Household RLS task (WI 379913)
New XS standardised messages added for Household RLS task (WI 379913)
Changes - customer: Customer or Partner is serving a prison sentence or on remand
New conversion note added.
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XL61 added
XL61 added
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DH72 amended by LH
DH72 amended by LH
Notes - Standardised Messages (Q to R): Standardised Messages - Q - Manual capture
QN40 & QN41 created by LH for WI406019
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XL55 and XL56 added
XL55 and XL56 added
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
More DF HHNs for Disability Gaps in Benefit by LH
More DF HHNs for Disability Gaps in Benefit by LH
Renewals - change of circumstances: Renewals - family break-up - TCO only
Page archived - - process no longer required as this is covered by the Business as usual Renewals process
Renewals - change of circumstances: Renewals - family break-up - TCO only (Info)
Page archived - process no longer required as this is covered by the Business as Usual Renewals process
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New HHNs created for Gaps in benefit routes
New HHNs created for Gaps in benefit routes
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
Some DF HHNs amended to remove 'Gap period' wording
Some DF HHNs amended to remove 'Gap period' wording
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New HHNs created for Gaps in Benefits new modules ntc70369 and ntc70383
New HHNs created for Gaps in Benefits new modules ntc70369 and ntc70383
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
Date in DF30 changed from 2022 to 2023 by LH
Date in DF30 changed from 2022 to 2023 by LH
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New DF HHNs created for Disability Gap module by LH
New DF HHNs created for Disability Gap module by LH
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
TD24 reserved/created and published by LH under WI403375.
TD24 amended Tac cnaged to Tax. Cath happy with the rest.
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
One month backdating added to DE59 by LH
One month backdating added to DE59 by LH
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DE16 HHN created for ntc70108 by LH
DE16 HHN created for ntc70108 by LH
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XS54 created for Household RLS task - WI 392998
XS54 created for Household RLS task - WI 392998
New Household note created - IJ18
New Household Note created JI19
Notes - standardised messages (T to W): standardised messages - U - Compliance
Category UT added for Pre-migration cases - WI400179 requested by OPG
Category UT added for Pre-migration cases - WI400179 requested by OPG
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XS52 wording changed as not yet used in live guidance. Requested by Process Owner for task WI 392998
XS52 wording changed as not yet used in live guidance. Requested by Process Owner for task WI 392998
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New HHNs created for nc70076 by LH
New HHNs created for nc70076 by LH
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DE 98 amended slightly by LH
DE 98 amended slightly by LH
de99 amended slightly by LH
de99 amended slightly by LH
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DE98 AND 99 amended slightly by LH
DE98 AND 99 amended slightly by LH
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DF44 created for WI 398512 AND 392515 by LH
DF44 created for WI 398512 AND 392515 by LH
Claims: capture (Q-Z): unauthorised access to a claim
Amended address in step 8 as the Unicentre has now closed
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DF36 AND DF43 notes amended slightly
DF36 AND DF43 notes amended slightly
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XX10 - Household note created
XX10 - Household note created
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XL20 and XL25 added to Cost of Living HH notes
XL20 and XL25 added to Cost of Living HH notes
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
ND90 HHN amended to include backdating referral at the end by LH
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
More DF HHNs created by LH for disability processes
More DF HHNs created by LH for disability processes
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New HHNs created by LH for ntc70241 and ntc70240
New HHNs created by LH for ntc70241 and ntc70240
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
further HHNs created for ntc70241 SSS Cust Notification process by LH
further HHNs created for ntc70241 SSS Cust Notification process by LH
DF32 TO DF35 created by LH for Disability ntc70241
DF32 TO DF35 created by LH for Disability ntc70241
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
ND90 HHN amended so that various options can be used rather than creating new HHNs as running out of prefixes (LH)
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New HHNs created for Expired BF ntc70108 and ntc70241 LH
New HHNs created for Expired BF ntc70108 and ntc70241 LH
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New DH HHNs created for Expired BF process by LH
New DH HHNs created for Expired BF process by LH
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
A DH note amended slightly and a new one created for ntc70241
A DH note amended slightly and a new one created for ntc70241
Notes - standardised messages (T to W): standardised messages - U - Compliance
UL29 and UL30 added for WI393140 'nudge' task
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New HHNs created for ntc70241 by LH
Notes - standardised messages (T to W): standardised messages - U - Compliance
UD57/UD58/UD59 created for WI393137 and WI393145
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DH79 AND DH80 amended slightly
How to use Digital Mail Service (DMS)
The link in step 8 was broken - re-added link
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New HHNs created for Expired BF process by LH
2022
Passported benefits - Healthy Start vouchers: Healthy Start vouchers
Amended the Healthy Start helpline number
Amended Healthy Start Helpline number
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
NEW DH77 HHN created for ntc70108 Disability Expired BF process by LH to clear WI 391809, 391772, 391458 & 390897
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
2 HHNs amended slighty by LH
Link amended for tcm0034160 by Lesley Harrison as it was not working
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
Added 2 x XS notes (XS52 / XS53) - WI390945
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XL07 (a & b) amended, XL23 (a & b) added
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
New NG HHNs created for ntc70076 (currently a test version) under WI388365 by LH
NG25 HHN created for ntc70241 under WI 388636 by LH
New HHNs created by LH for disability process
Contents page changed for NG HHNs
IJ17 created for Donna Fuller under WI386598 by LH
Space added before date.
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XL60a added for COLs project
CoLs project - XL08B amended to XL08b to enable clarity
Changes - work (general A-M): Benefit start/end dates
A note regarding Pension added into the Background information
Changes - work (left job): Left only job, not starting new job
Added pension credit details into Step 2
IJ16 added for WI 3845043 (as the II category full)
IA51 added for WI 385043
spelling correction (IA51)
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
NG38 AND NG39 created for disability process ntc70240 by LH
Notes - standardised messages (T to W): standardised messages - U - Compliance
UL28 added for HRCC 22-23
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
New HHNs created for Disability/Social Security Scotland processes Lesley Harrison
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
New notes added for disability
How to register a case on Centaur
Temporarily unpublishing this page on behalf of the Manuals Team
How to amend a case in Centaur
Temporarily unpublishing this page on behalf of the Manuals Team
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
NG30 created for disability project LH
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XL05 has been added
How to amend a case in Centaur
Temporarily unpublishing this page on behalf of the Manuals Team
How to register a case on Centaur
Temporarily unpublishing this page on behalf of the Manuals Team
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XL22 split into A and B to differentiate between payment 1 and payment 2
HH notes XL43, XL50, XL52 and XL53 added
XL08B added for COLS payment 2
Notes - standardised messages (T to W): standardised messages - U - Compliance
UL27 wording corrected
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
wording of XL36 amended
Notices - general: Notices - manual correspondence team
Updates made for WI37933
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XL35 updated
Notes - standardised messages (T to W): standardised messages - U - Compliance
UD55 and UD56 added for task WI 379265, requested by HH (OPG ORT)
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New XL HHNs created for COLS project under WI376857
Notes - standardised messages (T to W): standardised messages - U - Compliance
UL22, UL23, and UL26 explanation wording corrected. HRCC task (WI 369422)
Notes - standardised messages (T to W): standardised messages - U - Compliance
UL27 added for HRCC health check task
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XY26 added for S19 Lite
ntc70283 task (WI 374756)
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XL02 added for Cost of Living Project
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XY21 to XY25 added for S19 Lite process ntc70283, as requested by OE (WI 374756)
Notes - standardised messages (T to W): standardised messages - U - Compliance
UL26 added for HRCC (WI 369422)
UG94 added for HRRCC task (WI 369422)
Notes - standardised messages (T to W): standardised messages - U - Compliance
New UL09 to UL25 notes added
Notes - standardised messages (T to W): standardised messages - U - Compliance
UM added following request from B&C Compliance Direction
Renewals - miscellaneous (S-Z): Renewals - unfinalised awards
Step 47 updated
Renewals - miscellaneous (S-Z): Renewals - unfinalised awards
Step 4 and 47 amended under WI 369072
Renewals - Unfinalised multi-years: Unfinalised multi-years- Terminate and invite new claim
Steps 4 & 10 amended under WI 369072
Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from OA to OM)
New OA03 to OA05 notes added.
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
Cost Of Living Payment XL01 note added.
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
'No Longer Used' label removed from several prefixes. Explanation added. WI368766
Notes - standardised messages (T to W): standardised messages - U - Compliance
New UD54 note added
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)
'No Longer Used' label removed from NZ10 and NZ12 and explanation added. WI368766.
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
2 new HHNs created for ntc77241
Changes - miscellaneous (A-F): establish if a change can be made (Info)
Exception team contact number updated
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)
NU82 Household note created
Changes: children (A-E): child or qualifying young person - adding or re-including
Step 9 - phone number for Exceptions team updated. WI 366165
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
Further DH HHNs created for ntc77241
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
More DJ HHNs created for ntc70240
More DH HHNs created for ntc70240
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
HHN DD95 and DD97 amended for Cath Edwards
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DJ87 amalgamated with DJ86 to free up a DJ HHN for future processes
DJ87 used for a new DLA HHN
A few more DJ HHNs created for ntc70240
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
More HHNs created for ntc70236 process
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
More DJ HHNs created for SSS notification Adult
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
More DJ HHNs created for ntc70236
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
More new HHNs created for ntc70241 SSS Customer Notification Adult
Payment - manual payment: Manual payment - calculating and scheduling payments -TCO
At step 30 the third option has been removed If POCA details held for the payment recipient go to step 33. WI360291
Miscellaneous (A to B): rates and thresholds (Info)
Updates for 2021/2022 and 2022/2023 added. Figures used from Tech Talk of 22/03/2022 - Tax Credit Uprating 2022.
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XQ84 no longer used from 30 March 2022. It has not been used in any claims.
New XY20 Household Note created
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New DH54 Standardised Message added
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)
NU81 household note created for Unprocessed COC - Address change in UK process
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PA to PM)
New Standardised messages PM69 and PM70 added
Notes - standardised messages (T to W): standardised messages - U - Compliance
UQ01 - UQ22 note added
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XY19 household note created
Notes - standardised messages (T to W): standardised messages - U - Compliance
UG90 household note removed as never used and re-numbered UG91-UG93 to become UG90-UG92 as requested stakeholder due to not yet being used
Notes - standardised messages (T to W): standardised messages - U - Compliance
Deleted an additional column
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
Amendment to newly created XY17 changes word Deceased to Complex
Notes - standardised messages (T to W): standardised messages - U - Compliance
UG91-UG93 household note created
Added Explanation for UG91-UG93 notes
Notes - standardised messages (T to W): standardised messages - U - Compliance
New UG77 - UG90 Household notes created for HRR2022 Health check for six compliance risks
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New Household Notes created from XY15 - XY18
Notes: Standardised Messages (A to D): Standardised Messages - C - Complaints
Amendments to message CF01
Notes - standardised messages (T to W): standardised messages - U - Compliance
New UD53 message added.
Notes: Standardised Messages (A to D): Standardised Messages - C - Complaints
New CF01 message added
Guidance now held on the Tax Credits Guidance Hub
Renewals - work lists (Unfinalised): Unfinalised S17 work list - initial action
Guidance now held on the Tax Credits Guidance Hub
Renewals - work lists (Unfinalised): Unfinalised S17 work list - Man Fin and Man Fin & Ren
Guidance now held on the Tax Credits Guidance Hub
Renewals - work lists (Unfinalised): Unfinalised S17 work list - Awaiting change of circumstances
Guidance now held on the Tax Credits Guidance Hub
Renewals - work lists (Unfinalised): Unfinalised S17 work list - Appeal
Guidance now held on the Tax Credits Guidance Hub
Renewals - Mismatch Team: Mismatch Team - Phase 1 - issue TC603 (Auto-renewal)
Guidance now held on the Tax Credits Guidance Hub
Renewals - Mismatch Team: Mismatch Team - Phase 1 - issue TC603 (Reply required)
Guidance now held on the Tax Credits Guidance Hub
Changes - children (F-Z): Signals history (child signals only) - correcting effective date (AG)
Guidance now held on the Tax Credits Guidance Hub
Payment - overpayments (D-E): Overpayments - disputed overpayments - A to Z of guidance (Info)
format correction made
formatting changed for Accessibility task
Formatting amendments for accessibility
Extra information - miscellaneous information: MU table
Table formatting updated for Accessibility task
Renewals - work lists (Unprocessed): Unprocessed S17 work list - work items - reasons (Info)
table formatting updated for Accessibility task
Payment - overpayments (D-E): Overpayments - disputed overpayments - A to Z of guidance (Info)
formatting on table updated for Accessibility task
formatting updated for Accessibility task
table reformatted for Accessibility task
Extra information: glossary: T
table formatting updated for Accessibility task
table formatting updated for accessibility task
Extra information - miscellaneous information: Notional entitlement calculations examples
table formatting updated for Accessibility task
Extra information: glossary: I
table formatted for Accessibility task
Extra information: glossary: B
table formatted for Accessibility task
table formatted for Accessibility task
Extra information: glossary: A
table formatted for Accessibility task
Extra information - miscellaneous information: Tax credits forms - retention periods
Amendment to table to meet accessibility
Formatting corrections for Accessibility review task made to tables in Step 17
Extra information: glossary: T
table formatting updated for Accessibility
How to retrieve Annual Declaration RDC. Unprocessed S17 Renewals only
Amendment made to table to meet accessibility
Amendment to table to meet accessibility
Amendments made to table to meet accessibility
Amendment to table to meet accessibility
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Guidance now held on the Tax Credits Guidance Hub
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archvied
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archvied
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes 16-07-12
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: update index
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived – Old legacy update page no longer required.
Page archived – Old legacy update page no longer required.
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Tax Credits Manual: recent changes
Page archived
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XY12/13/14 added for S19 Lite task WI 351799
Payment - direct payments: Direct payments - TC1088 letter issued - customer query
Guidance now held on the Tax Credits Guidance Hub
Payment - hardship (general): Hardship - clerical top-up after referral from DMB - TCO only
Guidance now held on Tax Credits Guidance Hub
Notes: Standardised Messages (A to D): Standardised Messages - C - Complaints
Formatting amendments for accessibility
Miscellaneous (A to B): rates and thresholds (Info)
Formatting amendments for accessibility
Extra information: glossary: V
Conditional order and Final order added to Valuables list from 06 April 2022
Changes - miscellaneous (G-Z): Invite fresh claim
Guidance now held on the Tax Credits Guidance Hub
Guidance now held on the Tax Credits Guidance Hub
Linked to Guidance Hub in error
Claims: storage and retrieval: storage - preparing and sending documents
Guidance now held on the Tax Credits Guidance Hub
Contact - customers and employers: Contacting customers
Guidance now held on the Tax Credits Guidance Hub
Notices - general: RLS items - post award / Annual Declaration
Guidance now held on the Tax Credits Guidance Hub
Payment - overpayments (F-P): overpayments - four-week run-on - exceptions
Guidance now held on the Tax Credits Guidance Hub
Payment - direct payments: Direct payments - wrong payment cancelled (AG)
Guidance now held on the Tax Credits Guidance Hub
Payment - direct payments: Direct payments - wrong payment cancelled (Info)
Guidance now held on the Tax Credits Guidance Hub
Notes - standardised messages (T to W): standardised messages - U - Compliance
New UG75 and UG76 Standardised Messages added
Payment - direct payments: Direct payments - relevant period (Info)
Guidance now held on the Tax Credits Guidance Hub
Payment - direct payments: Direct payments - suspension reasons - setting and removing (Info)
Guidance now held on the Tax Credits Guidance Hub
Payment - direct payments: Direct payments - suspension reasons - setting and removing (AG)
Guidance now held on the Tax Credits Guidance Hub
Direct payments - payment arranging (next day)
Guidance now held on the Tax Credits Guidance Hub
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
Covid- 19 issue - S19 Lite - standardised messages XY01 to XY1 added. Commissioned by OE
Task WI349824
Guidance now held on the Tax Credits Guidance Hub
Guidance now held on the Tax Credits Guidance Hub
Changes - work lists: Unprocessed Change of Circumstances work list - address changes (UK) (AG)
Guidance now held on the Tax Credits Guidance Hub
Specialist areas - document verification: document handling: missing document action - TCO only
Guidance now held on the Tax Credits Guidance Hub
Specialist areas - document verification: document handling: TCO Document Verification teams only
Guidance now held on the Tax Credits Guidance Hub
Payment - direct payments: Direct payments - no account (Info)
Guidance now held on the Tax Credits Guidance Hub
Specialist areas - document verification: Document Verification teams (introduction)
Guidance now held on the Tax Credits Guidance Hub
Specialist areas - Document Verification: Document handling - derelict documents - TCO only
Guidance now held on the Tax Credits Guidance hub
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XF69/70/71 standardised messages created for Unregistered Birth process (chbchb80278), as requested by B&C OPG Operational Readiness Team.
J Carter WI349597
Notes - standardised messages (T to W): standardised messages - U - Compliance
New note UG17 added
New standardised messages UL06, UL07 and UL08 added
Guidance now held on the Tax Credits Guidance Hub
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
Added new standardised messages XQ86 to XQ89 and XQ97
Guidance now held on the Tax Credits Guidance Hub
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)
NU57 - Change to wording of NU57 household note - new note not used in any other process - changed in testing
NU80 - Household Note created for the new address S17 route in Unprocessed COC change of address
2021
Changes - customer: Customer or Partner is serving a prison sentence or on remand
Guidance now held on the Tax Credits Guidance Hub
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New XQ94 added.
Changes - miscellaneous (A-F): Age-related WTC eligibility (Info)
Guidance now held in the Tax Credits guidance Hub
Changes - miscellaneous (A-F): Deleting details (Info)
Guidance now held on the Tax Credits Guidance Hub
Notes - standardised messages (T to W): standardised messages - U - Compliance
New Note UG74 added
Changes - death (customer): Death of a customer - Priority 1 team only
Guidance now held on the Tax Credits Guidance Hub
Changes - death (customer): Death of a customer - referrals to Priority 1 team (Info)
Guidance now held on the Tax Credits Guidance Hub.
Changes - miscellaneous (A-F): Amend Finish screen - correct completion (Info)
Guidance now held on the Tax Credits Guidance Hub
Changes - work (general A-M): Employment started (Info)
Guidance now held on the Tax Credits Guidance Hub
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New DJ28 Household Note created for RBS disability in relation to Social Security in Scotland
Changes: children (A-E): children and qualifying young persons (Info)
Guidance now held on the Tax Credits Guidance Hub
Eligibility - entitlement: Child or young person - responsibility (Info)
Guidance now held on the Tax Credits Guidance Hub
Guidance now held on the Tax Credits Guidance Hub
Changes - work (left job): Left main job, started new main job outside seven days
Guidance now held on the Tax Credits Guidance Hub
Changes - customer: Name - customer name/title too long or spelling mistake (Info)
Guidance now held on the Tax Credits Guidance Hub
Changes - work (general A-M): Hours Worked warning message (Info)
Guidance now held on the Tax Credits Guidance hub
Claims: capture (A-C): agent - authorisation
New Note added about household breakdown and agent representation.
Changes - work (general A-M): Hours Worked warning message (AG)
Guidance now held on the Tax Credits Guidance Hub
Changes - customer: customer is serving a prison sentence, no children and tax credits is in payment
Guidance now held on the Tax Credit Guidance Hub
Changes - customer: Insufficient information provided by customer
Guidance now held on the Tax Credits Guidance Hub
Changes - work (general N-Z): Strike action - returning to work after strike, only one job (AG)
Guidance now held on the Tax Credits Guidance Hub.
Changes: payments: bank or building society account change /payment frequency (AG)
Guidance now held on the Tax Credits Guidance Hub.
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DD98 HHN amended slightly after request from Cath Edwards
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DD98 HHN amended to include (Child's name). Requested by Norman/Tamsin VIA Cath
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DJ04 - DJ28 notes updated to start SSS
DH22 amended and DH22 deleted for new No trace process for DLA
Changes - work (left job): Left main job, has other jobs
Guidance now held on the Tax Credits Guidance Hub
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DF28 HHN created for BAU Stop - CDP routes in ntc70074
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
A couple more DH HHNs created for No Trace DLA process
Extra DJ HHNs created for Scottish Government Change in Rate process ntc70210
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
Social Security Scotland replaced Scottish Gov or Scot Gov in DJ03 - DJ23 HHNs
New DH HHNs created for DLA No Trace process
Changes - customer: Customer in receipt of Carer’s Allowance
Guidance now held on the Tax Credit Guidance Hub
Changes - work (general N-Z): Strike action - returning to work after strike, more than one job (AG)
Guidance now held on the Tax Credits Guidance Hub
NTC listings (Unfinalised S17): NTC listing - Unfinalised S17 - Not Past 1SD (AG)
Guidance now held on the Tax Credits Guidance Hub
Payment - overpayments (A-C): overpayments - bankrupt or sequestrated customers
Guidance now held on Tax Credits Guidance Hub
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New XF68 note added WI342546
Changes - miscellaneous (G-Z): Invite fresh claim
WI341578 - Process converted to Ocelot and amended to fit guidance around new claims - amendments discussed/agreed with Julie Burnett
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)
3 new Household notes created for Cath Edwards NU77, NU78 and NU79
Formatting error
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)
New Household Note NU75 added for Cath Edwards
NU57 note amended for Cath Edwards - the note was created for the process and has never been used before
New NU76 note added for Cath Edwards
Payment - overpayments (D-E): disputed overpayments-establish three month time limit
Guidance now held on the Tax Credits Guidance Hub.
Payment - overpayments (D-E): Overpayments - explanations - referral or letter received
Guidance now held in the Tax Credits Guidance Hub.
Changes - work (general A-M): ESA/PC awarded/in payment customer working 16 or more hours a week
Guidance now held in the Tax Credits Guidance Hub.
Changes - miscellaneous (G-Z): What is a change of circumstance? (Info)
Guidance now held on the Tax Credits Guidance Hub.
Changes - work (general N-Z): No longer lives/works in UK (Info)
Guidance now held on the Tax Credits Guidance Hub.
Changes - work (general N-Z): Place of work history - entering (Info)
Guidance now held on the Tax Credits Guidance Hub
Changes - miscellaneous (G-Z): Signals history - correcting effective date (Info)
Guidance is now held on the Tax Credits Guidance Hub.
Changes - work (general N-Z): Strike action (Info)
Guidance now held on the Tax Credits Guidance Hub
Guidance now held in the Tax Credits Guidance Hub.
Guidance now held in the Tax Credits Guidance Hub.
Changes: children (A-E): date of birth - correction
Guidance now held on the Tax Credits Guidance Hub.
Changes: children (A-E): date of birth - incorrect and makes child 21 or older
Guidance now held on the Tax Credits Guidance Hub
Guidance now held in the Tax Credits Guidance Hub
Changes: children (A-E): childcare changes
Guidance now held in the Tax Credits Guidance Hub
How to calculate childcare effective dates
Guidance now held on the Tax Credits Guidance Hub
How to enter childcare costs when they are claimed for the first time
Guidance now held on the Tax Credits Guidance Hub
How to change current childcare provider or childcare costs
Guidance now held on Tax Credits Guidance Hub
How to amend the childcare provider’s name, approving body or registration number
Guidance now held on the Tax Credits Guidance Hub
How to calculate average weekly childcare costs
Guidance now held on Tax Credits Guidance Hub
How to enter short-term childcare details
Guidance now held on the Tax Credits Guidance Hub
Changes - work (general A-M): Address/work change - country outside UK
Guidance now held on the Tax Credits Guidance Hub
Changes - work (general N-Z): Place of work history - ending (AG)
Guidance now held on the Tax Credits Guidance Hub
Changes - work (general N-Z): Place of work history - entering (AG)
Guidance now held on the Tax Credits Guidance Hub
Changes - miscellaneous (G-Z): PY-2 or earlier changes manual calculation
Guidance now held in the Tax Credits Guidance Hub
Changes - miscellaneous (G-Z): Signals history - correcting effective date (AG)
Guidance now held on the Tax Credits Guidance Hub
Changes - customer: Name change - customer (AG)
Guidance now held in the Tax Credits Guidance Hub.
Changes - customer: Name - customer name/title too long or spelling mistake (AG)
Guidance now held on the Tax Credits Guidance Hub
Changes - miscellaneous (G-Z): PY-1 or earlier changes (AG)
Guidance now held on the Tax Credits Guidance Hub.
Changes - death (child): Death of a child - referrals to Priority 1 team
Guidance now held on the Tax Credits Guidance Hub.
Notices - general: RLS items - post award / Annual Declaration
WI339896 - Amendments made for Cath Edwards for cases that have gone to UC the NTC system will not allow the RLS marker to be set as it gives an unauthorised re finalisation message - amended step 13
WI339896 - slight amendment to step 13
WI339896 - Amendments needed to How To as per Cath Edwards
format change
Notes - standardised messages (T to W): standardised messages - U - Compliance
UG69 to UG72 added
UG73 added
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Compliance, SCO or Inhibited (AG)
Guidance now held on the Tax Credits Guidance hub
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Appeal or Complex only
Reverted to previous version
Removed statement at top of contents page - Appeals stage 2 - registering an appeal now covered by TCM1000444 as split this up in Ocelot as appears in Appeals stagw 1 process
Changes: payments: WTC - changes to nomination / payment frequency
Guidance now held on the Tax Credits Guidance Hub
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XF68 & XF69 deleted as not required. WI338343
Changes - miscellaneous (G-Z): Household change - customer/child in more than one award
Guidance now held on the Tax Credits Guidance Hub
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
Some DJ HHNs changed for DWP Scottish Gov module ntc70181.
Changes - customer: Customer or Partner is serving a prison sentence or on remand
Guidance updated WI339034
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Appeal or Complex only
Guidance now held on the Tax Credits Guidance Hub
Appeals stages: Appeals stage 3 - settlement by agreement
Guidance now held on Tax Credits guidance hub
Payment - overpayments (D-E): Overpayments - disputed liability following household breakdown
Guidance now held on the Tax Credits Guidance Hub
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New XQ91 note added for SEISS
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
WI338618 - New ND91 Household Note created for Jade Walklate
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
Extra HHNs added for Scottish Government DLA process ntc70181
Some HHNs amended for ntc70181
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New messages XF68 and XF69 added WI338343
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
More HHNs created for Scottish Government DWP Child process
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New XQ notes added for Covid 19 Support Scheme
Appeals - Mandatory Reconsideration - process
Guidance now held on the Tax Credits Guidance Hub
Appeals stages: Appeals stage 4 - preparing the response
Guidance now held on the Tax Credits Guidance Hub
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DJ04 HHN required a slight amendment
Changes: payments: bank or building society account change / payment frequency (Info)
Guidance now held on the Tax Credits Guidance Hub
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)
WI318110 - Household Note NU53 wording amended as created for this process and never used before - as per Cath Edwards
New H/H note created NU74 and NU53 amended back to original format
Changes - death (Child): death of a child identified in the national media - Priority 1 team only
Guidance now held on the Tax Credits Guidance Hub
Renewals - Mismatch Team: Mismatch Team - Phase 2 - process returned TC603D
Guidance now held on the Tax Credits Guidance Hub
Changes - customer: Family break-up
Guidance now held on the Tax Credits Guidance Hub
Changes - death (child): Death of a child - reporting to TCO
Guidance now held on the Tax Credits Guidance Hub
Appeals stages: Appeals stage 6 - action on receipt of Tribunal decision
Guidance now held on the Tax Credits guidance hub
New IA49 note created as part of EUSS compliance task for Katherine Chadwick
Update IA49 note
New IA50 note create for EUSS Compliance process for Katherine Chadwick
EUSS Compliance cases IA47 & IA48 notes added - requested by Katherine Chadwick
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New DH12, DH13 and DH14 notes added WI334828
New HHNs for new module ntc70181 wi334987
Further new HHNs created for new module ntc70181 WI334987
Changes - customer: Address - change (Info)
Guidance now held on the Tax Credits Guidance Hub
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
New ND90 added WI334368
Renewals - Mismatch Team: Mismatch Team - Phase 3 - amend and issue TC602
Guidance now held on the Tax Credits Guidance Hub
Guidance now held on the Tax Credits Guidance Hub
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Incompatible - benefit only (AG)
Guidance now held on Tax Credits Guidance Hub
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
Amendments to DJ01 and DJ02
DF26 created for DLA Expired BF process at stanza 586 and 588 ntc70108
Further HHN created for Expired BF DLA process
Claims: capture (Q-Z): unauthorised access to a claim
WI330617 - Amendments made for SEES TC669 to email a referral to the team instead of ending a TC699INTERNAL
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
WI333099 - Household Note TD23 created for Louise Rossiter in OE - could not use the TP as prefix as at the limit.
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)
Amendment to new Houshold note NU62 & NU66 for Cath Edwards
Link changed to background case dmg30144
Extra information: glossary: A
WI332308 - Changes made for Elizabeth Oliver
Claims: capture (Q-Z): unauthorised access to a claim
Task WI237862 amendments made to steps 1, 6 and 7
Changes - miscellaneous (G-Z): More than one husband or wife (Info)
Guidance now held on Tax Credits Guidance Hub
Changes - miscellaneous (G-Z): Notifying a change (Info)
Guidance now held on the Tax Credits Guidance Hub
Changes - miscellaneous (A-F): Effective date of a change of circumstances (Info)
Guidance now held on the Tax Credits Guidance Hub
Changes - miscellaneous (A-F): Family changes (Info)
Guidance now held on the Tax Credits Guidance Hub
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)
New note NV19 added - WI330163
New Notes added NU42 - NU73 for new process - WI318110
Renewals - work lists (Unfinalised): Unfinalised S17 work list - Unprocessed change of circumstances
Step 2 amended to remove instructions on issuing reminder.
Step 9 'if you contacted the customer by sending a TC664' - BF period updated to 35 from 15 days
task WI306700/ WI306649
J Miller - as instructed by C Edwards/G Latus
Step 2 corrected
WI 306700
Miscellaneous (E to O): Incorrectly-ended cases - re-claim made (AG)
WI322777 - Amendments to remove reference to Payable Orders for Elizabeth Oliver
Payment - manual payment: Manual payment - calculating and scheduling payments -TCO
Wi322777 - Task to remove reference to Payable order for Elizabeth Oliver
Specialist areas - complex: complex cases - manual payments - issuing
WI322777 - Amendments made to remove reference to payable order for Elizabeth Oliver
Payment - returned or not received: Payment returned
WI32777 - Amendments made for Elizabeth Oliver to remove reference to Payable orders
Changes - miscellaneous (G-Z): PY-2 or earlier changes manual calculation
WI322777 - Guidance amended for Elizabeth Oliver to remove reference to payable orders
WI322777 - Marked YP27, YP28 & YP29 as no longer in use from 23/02/2020 as per Elizabeth Oliver
Payment - returned or not received: TC241 declaration received
WI322777 - Amendments for Elizabeth Oliver to remove reference to payable orders
Appeals stages: Appeals stage 4 - preparing the response - supplementary response required
Guidance now held on the Tax Credits Guidance Hub
Appeals stages: Appeals stage 4 - preparing the response - late appeals
Guidance now held on the Tax Credit Guidance Hub.
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New XQ78, XQ79 and XQ80 added. WI330685
Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from OA to OM)
Obsolete message added to OE28 to OE34. WI330621
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
Scottish Disability DJ01, DJ02 and DJ03 added WI330065
Manual payment - Offset manual payment
Guidance now held on Tax Credits Guidance Hub
Notes - standardised messages (T to W): standardised messages - U - Compliance
New notes UG62 to UG68 added WI330035
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
Publish failed, retrying
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SE to SI)
New message SH48 added
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
df25 created to replace DE62 at stanza 72 & 74 in ntc70108
DF hhns re-published to see if error message disappears
IA45 wording amended (not changed meaning of message) - requested by Katherine Chadwick
Notes - standardised messages (T to W): standardised messages - U - Compliance
Standardised Messages UG53 to UG61 created for HRCC 2021, requested by Simon Brown OPG (ORT).
WI 328906 J Miller
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
Some more DF HHNs created for ntc70074 (currently test version 77074) and ntc70108 (currently test version 77108)
Changes - customer: Family break-up
WI326134 - Amendment for Elizabeth Oliver regarding a Note to be added regarding Opposite sex Civil Partnership Regulations2019
Changes - miscellaneous (A-F): Effective date of a change of circumstances (Info)
WI326134 - Amendment for Elizabeth Oliver to add a Note regarding the Opposite sex Civil Partnership Regulations 2019 wherever the note is regarding the same sex marriage Act 2013.
Changes - miscellaneous (A-F): Family changes (Info)
WI326134 - Amendments for Elizabeth Oliver to add Note regarding the Opposite sex Civil Partnership Regulations 2019 wherever the note is regarding the same sex marriage Act 2013.
Changes - miscellaneous (G-Z): What is a change of circumstance? (Info)
WI326134 - Amendments for Elizabeth Oliver to add a Note regarding the Opposite sex Civil Partnership Regulations 2019 wherever the note is regarding the same sex marriage Act 2013.
Eligibility - residency and immigration: Residence, presence and right to reside - general (Info)
WI326134 - Amendments made for Elizabeth Oliver to add a Note regarding the Opposite sex Civil Partnership Regulations 2019 wherever the note is regarding the same sex marriage Act 2013.
Payment - overpayments (A-C): Overpayments - changes to be reported within a month (Info)
WI326134 - Amendments for Elizabeth Oliver to add a Note regarding the Opposite sex Civil Partnership Regulations 2019 wherever the note is regarding the same sex marriage Act 2013.
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DF17 - DF19 created for new route in DWP CHILD Process
DF18 AND 19 slightly amended
Miscellaneous (E to O): National Health Service Widening Access Trainee (NHS WAT)
Guidance now held on the Tax Credits Guidance Hub WI324585
Miscellaneous (E to O): National Health Service Widening Access Trainee (NHS WAT) Sensitive Cases
Guidance now held on the Tax Credits Guidance Hub WI324585
Notes - standardised messages (T to W): standardised messages - U - Compliance
Standardised Message UB78 address updated. WI328285
Specialist areas: international: right to reside: right to reside - general
Changes for end of Grace Period WI323004
Specialist areas: international: right to reside: right to reside - change of circumstances
Amendments for EU Grace Period end WI323004
Changes for end of Grace Period WI323004
Changes for end of Grace Period WI323004
Removed IA46 & IA47 notes as never been used these got pulled by policy before anything was worked
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New DH11 created for Sarah Renwick for Disability Robotics CORRECTION TASK.
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DH10 created for Cath Edwards
Eligibility - disability: Disability - pre-award checks
Guidance now held on Tax Credit Guidance Hub
Changes - miscellaneous (G-Z): Notification of an award of disability benefit - child
Guidance now held on Tax Credits Guidance Hub
Guidance now held on Tax Credits Guidance Hub
Guidance now held on the Tax Credits Guidance Hub
Guidance now held on the Tax Credits Guidance Hub
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
7 new HHNs created for Cath Edwards no WI number. Urgent task robot made an error when adding disability to a child’s award and we need to correct it but also make customer contact and have Lines to Take for telephony staff
IA46 Household note created for Katherine Chadwick
IA47 Household Note created for Katherine Chadwick
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
Two more DE HHNs created for DLA task.
Payment - direct payments: Direct payments - Bank Liaison - Bacs payments and recalls (Info)
Guidance now held on Tax Credits Guidance Hub. WI310502
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
Further XQ Notes added for Covid 19- Support SchemeWHRTC
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XE03 note added for WI 322781
Requested by Operational Excellence Business Delivery |Process Owner Team
Amendments for Future of Child Benefit WI183664
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
4 new HHNs created for ntc80066 part of DLA task
2 new household notes added for customer notification adult and Expired BF (as part of the DLA task.
New DH02 note added
New DH02 amended . WI323027
Changes: children (A-E): child or qualifying young person - adding or re-including
Amendments for Future of Child benefit WI183664
Payment - work lists: Informed choice work list
minor changes made under task WI183664. Told to publish changes 24/2/2021
Renewals - Annual Declaration (general): Annual Declaration - referral from Manual Capture team
Guidance now held on Tax Credits Guidance Hub
Renewals: miscellaneous (G-R): renewals - household breakdown - restore requested
Guidance now held on the Tax Credits Guidance Hub.
Renewals - work lists (Unprocessed): Unprocessed S17 work list - AA action - change of circumstances
Guidance now held on the Tax Credits Guidance Hub
Renewals - work lists (Unprocessed): Unprocessed S17 work list - AA action - verification failure
Guidance now held in Tax Credits Guidance Hub
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Appeal only
Guidance now held in Tax Credits Guidance Hub
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Compliance, SCO or Inhibited only
Guidance now held in the Tax Credits Guidance Hub
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Finalised only
Guidance now held on Tax Credits Guidance Hub
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Multi-entry
Guidance now held on the Tax Credits Guidance Hub
Guidance held in the Tax Credit Guidance Hub
Renewals - work lists (Unprocessed): Unprocessed S17 work list - S17 Logged
Guidance now held on the Tax Credits Guidance Hub
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Unprocessed change of circumstances
Guidance now held on the Tax Credits Guidance Hub
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Verification failure
Guidance now held on the Tax Credits Guidance Hub
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Duplicate
Guidance now held on the Tax Credits Guidance Hub
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - initial action
Guidance now held on the Tax Credits Guidance Hub
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SJ to SS)
New HHN created for Renewals Incomplete after a TC1221 has been issued.
Guidance now held on the Tax Credit Guidance Hub
Guidance now held on Tax Credits Guidance Hub
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XQ51 to XQ63 added WI309688
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XB34, XB35, XB36 & XB37 household note created for Hannah Harrison for SA Promote & Prevent HHN
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PA to PM)
POCA notes amended and made obsolete WI309920
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
Amended NF06 Household note
How to finalise PY and renew CY using Manage Finalise
Changes made by Manish Asher and commissioned by Cath Edwards
Slight amendment to wording
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PN to PZ)
PR11 made obsolete WI309920
Notes - Standardised Messages (T to W): Standardised Messages - V - Valuables
VZ12 and VZ13 made obsolete WI309920
EB10 and ED19 made obsolete WI309920
Specialist areas - Post Office card account - Maintain POca systems
Page Archived
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
A further HHN created for DLA re-design task
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
NF05 and NF06 Household Notes created for Mark Tate
Added to menu NF01 - NF06
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XQ23 and XQ30 - optional wording added to each note (will be removed after 31/07/21) for task WI307866 HRR Guidance.
Change requested by ORT.
J Miller
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DE90 created for DWP Child process as part of the DLA Re-design task
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New HHNs created for DLA REDESIGN TASK
Changes - miscellaneous (G-Z): Invite fresh claim
WI307518 - Step 3 amended to state send a TC27 not TC1213 as this letter has now been withdrawn. Step 5 amended to remove the option of TC1213 as this is no longer sent
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
More HHNs created for DLA task
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
2 more HHNs created for DLA re-design project
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New hhns created for DWP Adult process part of DLA REDESIGN TASK
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
Some of the HHNs for DLA task amended.
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
Various HHNs created for DLA process Expired BF
Renewals: miscellaneous (G-R): renewals - income check
format improved WI313442
Notes - standardised messages (T to W): standardised messages - U - Compliance
New UG52 added
Amendment to UG52 explanation
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New XQ37 to XQ50 added. WI309688
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
de53 and de54 created for DLA project
Notes - standardised messages (T to W): standardised messages - U - Compliance
J Miller. New HHN created UG51 by H Frederick, task WI
Guidance now held on Tax Credits Guidance Hub
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DE47 and DE48 HHNs created for Expired BF process as part of the DLA TASK
More DE HHNs created for Expired BF process for DLA task
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
Amendment to XQ35 and XQ36 WI311859
New XE01 and XE02 created WI311194
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SJ to SS)
New HHN SL49 created for tasks 243600 and 246373. Checking the content with Tech experts before publishing it. Yes content OK. Notes published
New Standardised Message SN34 created for task WI 311842
Notes - standardised messages (T to W): standardised messages - U - Compliance
UG47/UG48/UG49/UG50 created for WI 308146 - HRR21- ready to be published on 15 March 21 by J Miller
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New not created under DLA Expired BF process
Specialist areas: international: pre-award: international pre-award claims - initial action
Links that were not working amended.
Links not working hopefully amended now
links amended
New AW24 and AW25 added. WI310268
Appeal stages - Mandatory Reconsideration - initial action
Guidance now held on Tax Credits Guidance Hub.
Payment - direct payments: Direct payments - no account (Info)
Reference to POCA removed as part of task 309920 on advice from OE
How to update bank account details
Reference to POCA removed under task 309920 on advice from OE
Payment - direct payments: Direct payments - relevant period (Info)
Reference to POCA removed under task 309920 on advice from OE
Extra information: glossary: A
poca glossary item removed under task 309920
Payment - payment profile: Payment profile - suspended payments (Info)
Reference to POCA removed under task 309920
Extra information: How To index
Amendment made to title of TCM1000267 to remove POCA under task 309920
Specialist areas: international: pre-award: international pre-award claims - initial action
Changes made under Future of Child Ben task
How to check for a match on Child Benefit Service
Amendments made under the Future of Child Benefit task
Review date not amended
Specialist areas: international: pre-award: international pre-award claims - initial action
Amendments made under Future of Child Benefit task
review date not amended
Extra information: How To index
Review not amended
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New HHN XQ35 and XQ36 created. WI309688
Notes - Standardised Messages (T to W): Standardised Messages - W - Debt Management
New Household Note WZ07 WI309041
Page archived. WI183664
How to send POca details to Child Benefit Office
Page archived. No longer required. WI183664
How to update customer details using CBUS schedules
Page archived. WI183664
How to update customer details using CBUS screens
Page archived. WI183664
How to check if the customer has claimed a Department for Work and Pensions (DWP) benefit using CBOL
Page archived. WI183664
How to access Common Enquiry Service
Page archived WI183664
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DE42 and DE43 created for the DLA task (Cust notification Child) process
Extra information: How To index
Amendments as part of Future of Child Benefit task
Title of 1000230 amended
Amendments made under the Future of Child Benefit task
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New DE41 HHN created for DLA Cust notification Child
Forgot to bold DE so completed this
How to capture renewal information
Step 3 bullet points amended.
Appeals stages: Appeals stage 3 - settlement by agreement
Amendments added for Future of Child benefit at Step 2 WI183664
Amendments for Future of Child Benefit WI183664
Amendments for Future of Child Benefit WI183664
Claims - work lists (general): Incomplete Applications work list helpcard
Amendments for Future of Child Benefit WI183664
Specialist areas - international claims: preparing case to pay WTC and CTC
Amendments for Future of Child Benefit WI183664
Claims - work lists (general): Incomplete Applications work list
Amendments for Future of Child Benefit WI183664
Amendments for Future of Child Benefit WI183664
Changes made under task 183664
Amendments for the Future of Child Benefit WI183664
Specialist areas: international: miscellaneous: derived rights
Amendments for Future of Child Benefit WI183664
Claims: capture (D-K): intelligent manual capture - information capture (AG)
Various changes made under task 183664. Guidance not in a great format but time restraints do not allow for this to be corrected would be a possible big piece of work. If this is ever put on Ocelot it would need to be sorted.
Changes made under task 183664. Formatting of guidance not great but Gill said she did not have capacity to check this only make amendments that were required. Changes to guidance based on Gill's requirements in her doc.
Claims - work lists (general): Child in current award - clerical referral action
updates made for task 183664 (Future of Child Benefit).
Claims - work lists (general): Pre-award - full-time non-advanced education check
Changes made for task 183664 (Future of Child Benefit)
How to check general notes using Child Benefit Service
updates made for task 183664 (Future of Child Benefit)
Changes - work lists: Unprocessed Change of Circumstances helpcard
Slight amendment made under WI183664. Advised to publish the draft version 24/2/2021
Claims: capture (D-K): Intelligent Manual Capture - Disability element (Info)
Minor amendment made under task WI183664. Told to publish changes 24/2/2021
Specialist areas – Persons from abroad: Gateway Protection Programme
Amendments for Future of Child Benefit WI183664. T
How to check if a Child Benefit claim includes bank details
Changes made as part of task 183664. Told to publish changes 24/02/2021
How to check if a customer is a crown servant or NAAFI worker
Slight amendments made as part of WI183664. Told to publish changes 24/2/2021
Changes: children (A-E): date of birth - incorrect and makes child 21 or older
Changes made under task 183664. Some of the formatting is not great and has been pointed out to originator of the task. No time at present to amend to correct format standards. Told to publish 24/2/2021
Changes - death (child): Death of a child - new claims (AG)
Changes made under task WI183664. At Step 9 the reference to post award guidance is TCM0078180. Told to publish changes 24/2/2021
Claims: capture (D-K): intelligent manual capture - disability element (AG)
Minor changes made under WI183664. Told to publish changes 24/2/2021
Claims - capture (L-P): manual capture helpcard
Changes made under task WI183664. Told to publish changes 24/2/2021
Minor changes made under task WI183664. Told to publish changes 24/2/2021
slight changes made under task 183664. Told to publish changes 24/2/2021
Passported benefits - exemption / health costs: Exemption certificate - exceptions (AG)
Amendments made as a result of task WI183664. Lots of formatting also had to be done. Told to publish the changes 24/2/2021
Payment - work lists: Bank Liaison - Applicant Failed Payment - £2,000 or under
Changes made to Step 5 under task 183664. Told to publish changes 24/2/2021
Renewals Annual Declaration (general): manual capturing a new claim - for late declarations
Minor changes made under task WI183664
STC date added
Told to publish changes 24/2/2021
Specialist areas - Post Office card account: Post Office card account - POca action guide
Page archived WI183664
Specialist areas - complex: change of circumstances - non-complex to complex
Minor changes made under task 183554. Told to publish changes 24/2/2021
Extra information: How To index
Archived How To's updated WI183664
TCM0292020 archived.
Specialist areas - Specialist Trace: Specialist Trace Unit - IT systems (Info)
Text deleted under task WI183664.Told to publish the changes 24/2/2021
Specialist areas: international: miscellaneous: death of a worker in the UK
Amendments for Future of Child Benefit WI183664. Told to publish the changes 24/2/2021
Specialist areas: international: pre-award: international pre-award claims - initial action
Amendments for Future of Child Benefit WI183664. Told to publish the changes 24/2/2021
Specialist areas: international: pre-award: international pre-award claims - Crown servants
Amendments for Future of Child Benefit WI183664. Told to publish the changes 24/2/2021
Specialist areas: international: right to reside: right to reside - general
Amendments for Future of Child Benefit WI183664. Told to process the changes 24/2/2021
Slight amendments made under task WI183664. Told to publish the changes 24/2/2021
How to obtain personal details held on Child Benefit Service
How to completely re-written under task WI183664. Told to publish the guidance 24/2/2021
How to obtain or check a child’s reference number on a Child Benefit claim
How to re-written under task WI183664. Told to publish the changes 24/2/2021
How to check if Full Time Education (FTE) needs to be confirmed
How to amended under task WI183664. Told to publish the guidance 24/2/2021
How to check for an EC claim indicator
Slight amendment made under WI183664. Told to publish the guidance 24/2/2021
How to check if the Child Benefit claim indicator has been set
How to re-written under task 183664. Told to publish the changes 24/2/2021
How to re-written under WI 183664. Enquiry to Gill Hindson about what she sent through. Told to publish 24/2/2021
Changes made under task 183664.
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PA to PM)
Changes made under task 183664
Changes - customer: Gender - notification received of acquired gender (Info)
Guidance now held on Tax Credits Guidance Hub
Appeals stages: Appeals stage 1 - initial appeal action
Guidance now held in Tax Credits Guidance Hub
Changes - miscellaneous (A-F): Change results in no eligibility (Info)
Guidance now held in Tax Credits Guidance Hub
Changes - miscellaneous (A-F): Future-dated change of circumstances (Info)
Guidance now held on the Tax Credits Guidance Hub
Changes - customer: Name change - customer (Info)
Guidance now held on Tax Credits Guidance Hub WI303963
Renewals - work lists (Unfinalised): Unfinalised S17 work list - Awaiting change of circumstances
options in step 3 and 4 updated following feedback received from 4244923 (CS & TD TAD)
Notes: Standardised Messages (A to D): Standardised Messages - C - Complaints
New CL01 to CL03 Notes added
Changes - customer: Gender - notification received of acquired gender (Info)
Page archived. Guidance now held on Guidance Hub.
Address change
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XF50 updated.
Payment - overpayments (F-P): Overpayments - Individual Voluntary Arrangement reported
Guidance now held on Guidance Hub WI300362
Appeals- Response writers- consider what information can be disclosed
Guidance now held on the Guidance Hub WI303628
Specialist areas - Bank Liaison: Bacs payments - missing
Hyperlinks corrected. WI301833
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DE40 created for ntc10108 process which is part of the DLA task 243240
Claims: storage and retrieval: Retrieval and return of casepapers
Hyperlinks corrected Manc1 WI301961
Appeals: Statement of Account appeals
Guidance now held on Guidance Hub WI30372
Appeals: In-year adjustments appeals
Guidance now held on the Guidance Hub
Appeals: Renewals Terminated - appeals identification
Guidance now held on the Guidance Hub
Notes - standardised messages (H to I): standardised messages - H - verification failures
New HB49-HB52 noted added for WI302637
Tweak to HB49- BB52
Changes - children (F-Z): Nursery Education Grant (Info)
Guidance now held on Guidance Hub WI302420
Extra information - miscellaneous information: Issuing EForm 41A
Information now held on Guidance Hub WI302617
Changes: children (A-E): change of circumstances - receipt from CBO (Info)
Guidance now held on Guidance Hub
Changes: children (A-E): change of circumstances - receipt from CBO (AG)
Guidance now held on Guidance Hub
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New HHN XQ31 to XQ34 WI300904
Changes - miscellaneous (G-Z): Invite fresh claim
change date
Changes - customer: Family break-up
date changed
Changes - work (general N-Z): Started new job in addition to main job
changes made
Changes - work (general N-Z): Strike action - on strike (AG)
date changes
Changes - work (general N-Z): Strike action - returning to work after strike, more than one job (AG)
date change
Changes - work (general N-Z): Strike action - returning to work after strike, only one job (AG)
changes made
Changes - work (left job): Left main job, has other jobs
change of date
date change
date change
Changes - work (left job): Left main job, started new main job outside seven days
date change
Changes - work (left job): Left main job, started new main job within seven days
changes made
Changes - work (left job): Left only job, not starting new job
date change
changes made
Miscellaneous (E to O): Correspondence cannot be traced to claim
date change
Miscellaneous (W to Z): Withdrawing from tax credits
date change
Specialist areas: international: pre-award: international pre-award claims - rest of the world
changes made
Miscellaneous (P to V): Tell Us Once - capturing and amending a claim
date changes made
Changes - miscellaneous (A-F): Deleting details (Info)
date changes
Changes - miscellaneous (A-F): Family changes (Info)
date changes
Specialist areas - complex: change of circumstances - complex to non-complex
changes made about date
How to use Geographic Step Closure (GSC) Override function
date changes
Miscellaneous (E to O): Incorrectly-ended cases - re-claim made (AG)
date change
Miscellaneous (E to O): Good cause - renewals
date change
Renewals - Annual Declaration (general): Late declaration received - consider new claim
changes made
How to check for exceptions to business rules
date change
Specialist areas - Valuables: Valuable items (AG)
Guidance now held on the Guidance Hub WI300158
Specialist areas - Valuables: Valuable items (Info)
Guidance now held on the Guidance Hub WI300158
Specialist areas - Valuables: Valuables team (Introduction)
Page Archived
Extra information: glossary: C
EU Legislation changes WI292918
Extra information: glossary: E
EU legislation changes WI292918
Extra information: glossary: O
Changes for EU legislation WI292918
Extra information: glossary: P
Changes for EU legislation
Extra information: glossary: W
Changes for EU legislation WI292918
Extra information: How To index
EU Legislation changes WI292918
Guidance held on Tax Credits Guidance Hub
Renewals - Annual Declaration (general): Annual Declaration - disregard
Guidance now held on the Tax credits guidance hub
Specialist areas - Valuables: Birth certificates - Valuables team only (Info)
Guidance now held on Guidance Hub WI296249
Specialist areas - Valuables: Birth certificates - Valuables team only (AG)
Guidance now held on Guidance Hub WI296249
Specialist areas: international: miscellaneous: exchange rates - deciding
EU legislation changes WI 292918
Specialist areas: international: European Member States: contents
EU legislative changes WI292918
EU Legislation changes WI292918
Extra information: glossary: A
EU legislation changes WI292918
2020
Notes - standardised messages (T to W): standardised messages - U - Compliance
New UG46 created for SMS nudge campaign.
Specialist areas: international: right to reside: right to reside - general
Changes for EU legislation WI292918
Amendments for EU legislation WI292918
Minor correction WI292918
Amendments for EU legislation. WI292918
Specialist areas: international: right to reside: right to reside - change of circumstances
Changes for EU legislation WI292918
Changes for EU legislation WI292918
Amendments for EU legislation WI292918
Appeals stages: Appeals stage 1 - initial appeal action
Amendments for EU legislation WI292918
Appeals stages: Appeals stage 3 - settlement by agreement
Changes for EU legislation WI292918
Appeals stages: Appeals stage 6 - action on receipt of Tribunal decision
Amendments for EU legislation WI292918
Changes: children (A-E): child or qualifying young person - adding or re-including
Amendments for EU legislation WI 292918
Changes - customer: Address - change (AG)
Changes for EU legislation WI292918
Changes - work (general A-M): Address/work change - country outside UK
Changes for EU legislation WI 292918
Claims - capture (L-P): NINO provision and verification (Info)
Amendment made for EU legislative changes WI292918
Claims - rejecting: rejection due to a verification failure
Changes for EU legislation WI292918
Claims - work lists (general): Incomplete Applications work list
STC note added
Changes for EU regulations WI292918
Claims - work lists (general): Incomplete Applications work list helpcard
EU legislative amendments WI292918
Changes for EU legislation WI292918
Changes for EU legislation WI292918
Changes for EU legislation. WI292918
Changes for EU legislation WI292918
Changes made regarding STC
Eligibility - residency and immigration: Immigration control - not subject to (Info)
Changes for EU legislation WI292918
Eligibility - residency and immigration: Immigration control - exclusion exemptions (Info)
Changes for EU legislation WI292918
Eligibility - residency and immigration: Residence, presence and right to reside - general (Info)
Changes for EU legislation WI292918
Eligibility - residency and immigration: Residence, presence and right to reside - presence (Info)
Amendments for EU Legislative changes WI292918
Amendments for EU legislative changes WI292918
Miscellaneous (P to V): claim or work item - action to take before processing
Amendments for EU legislation. WI292918
EU legislative name change AC11. WI292819
Notes - standardised messages (H to I): standardised messages - H - verification failures
Changes for EU legislation WI292918
Changes for EU legislation WI292918
Changes to EU legislation Wi292918
Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from OA to OM)
Changes for EU legislation WI292918
Payment - returned or not received: BACS payment missing (AG)
Changes for EU legislation WI292918
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Compliance, SCO or Inhibited only
Changes for EU legislation WI292918
Specialist areas - complex: change of circumstances - complex to non-complex
Changes for EU legislation WI292918
Specialist areas - Complex International case - identify
Changes for EU legislation WI292918
Specialist areas - Complex: Complex cases - manual renewal (Info)
Changes for EU legislation WI292918
Specialist areas - complex: complex cases - manual renewal (AG)
Changes for EU legislation WI292918
Specialist areas - Complex: Complex cases - manual renewal payments (Info)
Changes for EU legislation WI292918
Specialist areas - complex: complex cases - manual renewal payments (AG)
Changes for EU legislation WI292918
Specialist areas - Complex: Complex cases - payment and accounting (AG)
Changes for EU legislation WI292918
Specialist areas - complex: complex cases - removing second adult element post award
Changes for EU legislation WI292918
Changes for EU legislation WI 292918
Changes for EU legislation WI292918
Changes for EU legislation WI292918
Changes for EU legislation WI292918
Specialist areas - Complex: Complex cases - state nationals covered by international agreements (AG)
Changes for EU legislation WI292918
Specialist areas: international: International (Introduction)
Changes for EU legislation WI292918
Specialist areas - international claims: manually paying WTC and CTC together
Changes for EU legislation WI292918
Amendments for EU legislation W292918
Specialist areas - international claims: manually paying WTC up front
Amendments for EU legislative changes WI292918
Specialist areas - international claims: preparing case to pay WTC and CTC
Changes for EU legislation WI292918
EU legislative amendments WI292918
EU legislative changes WI292918
Specialist areas – Persons from abroad: Gateway Protection Programme
EU legislative change WI292918
Specialist areas: international: miscellaneous: post-award change of circumstances - lead in
Amendments for EU legislative changes. WI292918
Changes for EU legislation WI292918
Specialist areas: international: miscellaneous: death of a worker in the UK
Changes for EU legislation WI292918
Specialist areas: international: miscellaneous: derived rights
Changes for EU legislation WI292918
Specialist areas: international: miscellaneous: incorrect state - claim made
Amendments for EU Legislative changes WI292918
Changes for EU legislation WI 292918
Specialist areas: international: European Member States: European Member States - contact
Amendments for EU Legislation WI292918
Amendments for EU legislative changes WI292918
Amendments for EU legislation W292918
Specialist areas: international: pre-award: international pre-award claims - initial action
Changes for EU legislation WI292918
Specialist areas: international: pre-award: international pre-award claims - Crown servants
Changes for EU legislation WI292918
Changes for EU legislation WI292918
International pre-award claims - qualifying benefits
Changes for EU legislation WI292918
Specialist areas: international: pre-award: international pre-award claims - rest of the world
Changes for EU legislation WI292918
How to disallow a potential EU CTC/WTC complex claim where the employment can’t be verified
Changes for EU Legislation WI292918
Changes for EU legislation WI292918
How to read information provided on an E Form
Changes for EU legislation WI292918
Changes for EU legislation WI292918
How to complete form TC602 for a CTC only International case
Changes for EU legislation WI292918
How to determine which e-forms to issue for an initial enquiry to a EU Member State
Changes for EU legislation WI292918
How to calculate a reimbursement
Changes for EU legislation WI292918
Notices - work lists: Household RLS work list suspended payment cases
Changes to Step 11 WI292729 & WI292736
Notes - standardised messages (T to W): standardised messages - U - Compliance
New HHN UL05 WI297678
Specialist areas - Valuables: Birth certificates - replacement requests (Info)
Now held on the Tax Credit Guidance Hub WI294170
Specialist areas - Valuables: Birth certificates - replacement requests (AG)
Now held on the Tax Credit Guidance Hub WI294170
Changes - customer: Address - change (AG)
Changes made for task WI 296334.
Note added for when an address is being changed.
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DE36 TO DE39 created for Scott Mason under WI294790.
de38 slightly amended.
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Duplicate
Now held on the Tax Credit Guidance Hub
Changes - miscellaneous (G-Z): Invite fresh claim
adding date of when no new claims can be received.
Changes - customer: Family break-up
date added where new claims can not be made
Changes - work (general N-Z): Started new job in addition to main job
date added for no new claims
Changes - work (general N-Z): Strike action - on strike (AG)
date added for no new claims
Changes - work (general N-Z): Strike action - returning to work after strike, more than one job (AG)
date added for no new claims
Changes - work (general N-Z): Strike action - returning to work after strike, only one job (AG)
new date added for no new claims
Changes - work (left job): Left main job, has other jobs
new date added for no new claims
date added for no new claims
new date added
Changes - work (left job): Left main job, started new main job outside seven days
new date added
Changes - work (left job): Left main job, started new main job within seven days
date added
Changes - work (left job): Left only job, not starting new job
date of ending if new claims
Miscellaneous (E to O): Correspondence cannot be traced to claim
added date for no new claims
Miscellaneous (W to Z): Withdrawing from tax credits
added date regarding new claims
Specialist areas: international: pre-award: international pre-award claims - rest of the world
date added regarding STC
Miscellaneous (P to V): Tell Us Once - capturing and amending a claim
date added
Changes - miscellaneous (A-F): Deleting details (Info)
date added for stc
Changes - miscellaneous (A-F): Family changes (Info)
note added for stc
Specialist areas - complex: change of circumstances - complex to non-complex
note for added stc
How to use Geographic Step Closure (GSC) Override function
date for stc
Miscellaneous (E to O): Good cause - renewals
STC note added
Renewals - Annual Declaration (general): Late declaration received - consider new claim
STC note added
How to check for exceptions to business rules
stc note added
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New note XC21 added WI295448
Page archived
Link to TCM0072000 removed. Page archived
New standardised message IA45 added WI295046
Payment: potential entitlement: potential entitlement - review queries - Post Room Team 4 only (AG)
Information now published on the Tax Credit Guidance Hub WI292069
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DE35 created as part of DLA task 243240
Eligibility - income (other than earnings): Income - miscellaneous (Info)
Explanations added to Scottish Supplementary Payments WI292912
Payment - overpayments (F-P): Overpayments - four-week run-on - pay by user requested payment
Information now held on Tax Credits Guidance Hub
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New messages XQ27 to XQ30 added WI292661
Specialist areas - Post Room: Post Room - Valuables action
Guidance now held in Tax Credits Guidance Hub WI290509
Amendments to several IA notes. WI291340
Specialist areas: international: Other Member States: RINA Workflow
Information now held on Tax Credits Guidance Hub.
Changes - miscellaneous (A-F): establish if a change can be made (AG)
Amendments to Step 29 as per WI290747
Specialist areas - Post Room: Post Room - Miscellaneous Cash Clerk action
Content now held on Tax Credits Hub WI290356
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New note DH01 added. WI 290755
Notes - Standardised Messages (T to W): Standardised Messages - W - Debt Management
New note WZ06 added WI289963
New notes MM41, 42 and 43 added WI290353
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DE32 - DE34 created for Customer notification - Child process which comes under task WI243240
Specialist areas - Post Room: Post Room - initial action
Now Held on Tax Credit Hub WI289757
Notes - standardised messages (T to W): standardised messages - U - Compliance
UD40 explanation updated WI290896
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PN to PZ)
New note PX13 added WI289609
Changes - children (F-Z): Name change - child
Now held on Tax Credits Hub
Stopping Tax Credits - change of circumstances - In Year finalisation - reply required (info)
Now held on the Tax Credit Hub
Now held on Tax Credits Hub
Now held on the Tax Credits Hub
Stopping Tax Credits - Award Declaration - In year S17 notice group box (info)
Now held on the Tax Credits Hub
Stopping Tax Credits - Award Declaration (capture) - reply required and automatic finalisation
Now held on Tax Credits Hub
Stopping Tax credits - Award Declaration - returning award declaration (info)
Now held on the Tax Credits Hub
Stopping Tax Credits - Award Declaration (capture) - specified dates
Now held on the Tax Credits Hub
Stopping Tax credits - In Year Finalisation - change of circs - self employed income changes (info)
Now held on the Tax Credits Hub
Now held on the Tax Credits Hub
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DE27 created for DWP Adult process under task 243240
HHN DE28 AND 29 created for DWP Adult process under task WI243240
Changes - death (child): death of a child - Priority 1 team only
Now held on Tax Credits Hub WI174517
How to check for exceptions to business rules
SDP exception wording updated. STC/AV
Notes - standardised messages (T to W): standardised messages - U - Compliance
New HHN UG45 added WI286487
Changes - miscellaneous (G-Z): Income changes
Process now held on Tax Credit Guidance Hub
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DE23 and DE26 amended to change (HRCC/ER) in the HHNs to (HCC)
DE24 amended to include "date" at the end of the HHN
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New XZ28 added and XZ27 amended WI285452
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New HHNs created for DWP Child NTC70074 a module off Tax credits Disability Guidance ntc80066. All part of task 243240
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PN to PZ)
New notes PX11 and PX12 added WI285363
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DE22 created for task WI286182. New task was not required as it should have come under existing task 243240
Eligibility - income (other than earnings): Income - miscellaneous (Info)
Addition of payments made in connection with a coronavirus support scheme WI273095
EVL information added WI273095
Eligibility - income (other than earnings): Income - investments (Info)
Windrush compensation scheme info added WI273095
Eligibility - income (employed and self-employed): Self-employed income (Info)
Misc Reg 30 hour element amendments made WI273095
Amendments to 30hr premium for Covid 19 added WI273095
30 hour element for Covid 19 added WI273095
30 hour premium for Covid-19 added WI273095
30 hour premium for Covid 19 added WI273095
Eligibility - entitlement: Working Tax Credit entitlement (Info)
30 hour element for Covid-19 added WI273095
Eligibility - remunerative work (general): More than one employment (Info)
30 hour element for Covid -19 added WI273095
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XQ26 note added WI283237
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New messages DE19, DE20 and DE21 added as part of WI243240
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XZ27 HHN amended under WI248378
Notes - standardised messages (T to W): standardised messages - U - Compliance
Amendment to HHN UG43 off email from Mark Shuttleworth 3/9/2020
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PN to PZ)
PX09 and PX10 created urgently for Nathan Brown off an email as no-one in to create a WI despite him emailing the BIAG inbox.
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New XZ27 note added WI283237
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PN to PZ)
New standardised messages PX02 to PX08 WI283028
PX05 amended WI283028
Extra information: glossary: A
HVP added to abbreviations WI280681
Specialist areas: international: miscellaneous: contents
TCM0304200 added
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Duplicate
Hyperlink removed and message added
Notes - Standardised Messages (E to G): Standardised Messages - G - Mismatches
New notes GM42, GM43 and GM44 added WI247065
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Incompatible
Hyperlink corrected WI280466
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New XQ25 added WI281183
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PN to PZ)
New note PX01 added.
Appeal stages - Mandatory Reconsideration - initial action
Second option at step 12 links to step 18 rather than step 17 (WI266093)
WI266093 - links to various steps were not working so re-linked
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New HHN XQ17 to XQ24 added WI279917
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DE15 slight amendment to wording. Requested by Nathan Brown 27/7/2020 at 13.36pm
Extra information: glossary: D
Further amendments made to Disability Assistance Scotland
How to check if the customer is entitled to the childcare element
Further amendments to Disability Assistance Scotland
Eligibility - disability: Disability - pre-award checks
Further amendments made to Disability Assistance (Scotland)
Extra information: How To index
New How To TCM1000658 added
New How To TCM1000657 added
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
NC39 amended - WI276850
Specialist areas - Specialist Trace: Mismatched claims - Mismatch team only
NIRS How To added at Step 33.
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New HHN DE15 created under task WI278034
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XQ12 added WI266067
Specialist areas - Specialist Trace: Mismatched claims - Mismatch team only
Multiple steps amended & rewritten WI247065
Backdating: backdating (all): disability - backdating requests (Info)
Child disability rate info added WI271869
Eligibility - disability: Disability - pre-award checks
DACYP information added WI271869
Eligibility - entitlement: Child Tax Credit entitlement - elements (Info)
CTC disability info added WI271869
How to check if the customer is entitled to the childcare element
DACYP info added WI271869
Extra information: glossary: D
AFIP and DACYP information added WI271869
3 new HHNs created under task 276337 JA20, JA21 and JA22
Renewals - miscellaneous (S-Z): Renewals - terminating Unprocessed S17 work items
Guidance now held on Tax Credits Guidance Hub
Guidance now Held on the Guidance Hub
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Duplicate
Guidance now held on Tax Credit Guidance Hub
Extra information - miscellaneous information: Deductions from income
Guidance now held on Tax Credits Hub
Changes - death (child): Death of a child - reporting to TCO
Added route if the notification of child death is via a work item in DMS.
Extra information - miscellaneous information: MU table
Unfinalised & Unprocessed S17 MU table now available on the guidance hub.
Renewals - miscellaneous (S-Z): Renewals - terminated renewals - identify (Info)
Guidance now held on The Tax Credits Guidance Hub
Guidance now held on Tax Credits Guidance Hub.
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
New HHN ND90 added WI275248
Changes - death (customer): Death of a customer - reporting to TCO (AG)
WI267811 - Added route in for DMS - amended step 2 and added step 6
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New notes XQ15 and XQ16 added XQ14 amended WI273692
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XD03 amended WI273813
New notes MM38 & MM39 added. Others amended WI273813
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New DE14 note added. WI273851
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XQ09, XQ11 and XQ12 left blank ready to be added for WI266067 (R Fletcher), Also XQ13 already reserved for N Brown.
XQ14 added and published for B&C OPG Operational Readiness Team NW for task WI 273692. J Miller
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DE12 and DE13 created on request of Pam Parkin via Caroline Ball direct to Lesley Harrison (no task raised!). Advised of procedure for future requests
How to find the remission class
WI266744 - Note added at step 2
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DE10 amended to provide options
Extra information: glossary: A
Updated with further common abbreviations WI267700
Changes - customer: Insufficient information provided by customer
New process - WI243581
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New note DE11 added WI270558
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New standardised message DE10 added for WI 268173 ( being worked by L Harrison). J Miller
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
Further amendment made to XQ10 by LH 5/6/2020
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
Amendment to XQ10 HHN extra digits added to the amount by LH
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DE09 had had a slight amendment to it LH 4/6/2020
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New urgent HHN XQ10 created for Gary Prescott/Nathan Brown under task 267508
How to request a re-issue of the IYS17
Page Archived 29/05/2020
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New standardised messages XQ07, XQ08 added
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New note XF58 added. WI263898
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
References to Model Office removed under task STC315/AV.
Stopping tax credits: award declaration (capture): manual capture
Reference to Model Office removed under task STC315/AV
Appeals stages: Appeals stage 1 - initial appeal action
Reference to Model Office removed under task STC315/AV
Appeal stages - Mandatory Reconsideration - initial action
Reference to Model Office removed under task STC315/AV.
Changes - miscellaneous (A-F): establish if a change can be made (AG)
Reference to Model Office removed under task STC315/AV.
Changes - work (general A-M): Employment started (AG)
Guidance now on tax credit hub
Changes - work (general A-M): Hours - increase/decrease
Guidance now held on Tax Credit Hub
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New standardised message XQ06 for COVID-19 issue created for B&C (ORT) , task 258017
Eligibility - income (other than earnings): Income - miscellaneous (Info)
Job start payment addition
Renewals - miscellaneous (A-F): Renewals - attachments - P60
SPBP added WI256593
Eligibility - income (other than earnings): Income - benefits (Info)
SPBP added WI256593
SPBP added WI256593
Eligibility - remunerative work (determining): Childbirth and adoption (Info)
SPBP added WI256593
Extra information - miscellaneous information: Deductions from income
SPBP added WI256593
Changes: children (A-E): child or young person - ending responsibility
Amendment to Guidance Hub link
Changes - children (F-Z): full-time non-advanced education or approved training - continuing
Guidance now held on the Guidance Hub
Changes - children (F-Z): Full-time non-advanced education or approved training - leaving
Guidance now held on Guidance Hub
Guidance now held on Guidance Hub
Guidance now held on Guidance Hub
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PA to PM)
New PM68 note added
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
Tel no added to XQ04, task 252600
Changes - work lists: Unprocessed Change of Circumstances work list - address changes (UK) (AG)
New guidance message added
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New XQ05 note added.
Changes: children (A-E): child or young person - ending responsibility
Guidance updated and transferred to guidance hub.
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
Republished in order to push visibility on gov.uk website, task 25481. J Miller
Changes - work lists: Unprocessed Change of Circumstances work list (AG)
Link to guidance Hub updated
Eligibility - income (other than earnings): Income - miscellaneous (Info)
New NI and Scottish supplementary payments added. NET disregard added. WI238038
Eligibility - income (other than earnings): Income - benefits (Info)
Young Carers Grant added WI238038
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
New notes created ND78 - ND83 to replace ND06 -ND08, NC85 and ND13. Message added to original notes advising not to be used.
Amendment made to no longer used date from March 2020 to April 2020
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New section XQ standardised messages added for COVID-19 issue. Task 252600 J Miller
link corrected , task 252600
Miscellaneous (A to B): rates and thresholds (Info)
Rates & thresholds added for 2020/21 WI244619
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
DE section and HHNs created under task 243240
Notes - standardised messages (T to W): standardised messages - U - Compliance
Standardised Message UG44 created for B&C ORT, task 252480. J Miller.
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
New TP35 note added WI251393
Changes - children (F-Z): full-time non-advanced education or approved training - continuing
Change to the date for FTNAE extend box, task 251486, J Miller
Changes - death (child): death of a child - Priority 1 team only
changes to FTNAE notification date made for task 251486, J Miller
Also updated NES team to Extra Support (ES) Team
Changes - work (general A-M): Address/work change - country outside UK
Email address updated.
Amendments to MT14 and MT15 WI247627
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Duplicate
broken link correct in Step 17, task 247922
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
New standardised note NE71 added for Covid-19 related issue, requested by OE Customer Excellence, task WI 251481. J Miller
Notes - standardised messages (H to I): standardised messages - H - verification failures
Changes made to various HHNs under task 183664
Standardised Message HB48 added at request of OE Business Delivery, due to Covid-19 impacts, task 251246
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PN to PZ)
New PN12 & PN13 message WI235180
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PA to PM)
Amendments made to various HHNs under task WI183664
New PM65 note added WI246851
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XF67 standardised message added, request by ORT, task 250274
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Duplicate
Step 15 reviewed and updated to remove reference to 'Rogue MU'.
Standardised message SH15 will be archived.
Task 247922
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SE to SI)
SH15 archived following update made to TCM0272140 - 'Rogue' MU no longer used/titled as that
Task 247922
Format correction, task 247922
Renewals: miscellaneous (G-R): renewals - restore terminated renewal
Process now held on Tax Credit Guidance Hub WI215298
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
Amendment to XB29 WI245733
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New XB25 to XB33 notes added. WI245733
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
Wording of TP94 note amended and new notes (TD21 & TD22) added. STC312/AV.
Notes - standardised messages (T to W): standardised messages - U - Compliance
Robotics note UG43 added
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SA to SD)
RTI-SD90 made obsolete as part of WI236244 to prevent confusion with correct Incompatible-SD90 . HHN SD83 created under task 238258. HHN SD84 created under task 236244
Renewals: miscellaneous (G-R): renewals - household breakdown - restore requested
Notes added for 'Move to UC - Release 2b'. STC312/AV
Renewals: miscellaneous (G-R): renewals - restore terminated renewal
Amended for 'Move to UC - Release 2b. STC312/AV
Amended for 'Move to UC' - Release 2b. STC312/AV
Renewals - miscellaneous (S-Z): Renewals termination - correspondence
Now held on the Tax Credits Guidance Hub WI233261
Notes - standardised messages (T to W): standardised messages - U - Compliance
UG41 and UG42 created, following request from B&C CS Ops Performance Group
Task 246329.
MP06 and MP07 amended WI245116
Stopping tax credits: specialist areas: Mismatch UC Stop Notices listings
Step 11 updated
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New standardised messages XS49 and XS50 added. WI244813
Additional new message XS51 added.
Stopping tax credits: work lists: unprocessed IYS17 worklist (Info)
Guidance now held on the Tax Credits Guidance Hub. WI245445
Stopping tax credits: work lists: Unfinalised in Year S17 (IYS17)
Guidance now held on the Tax Credits Guidance Hub WI245445
Stopping tax credits: work lists: Unprocessed In Year S17 (IYS17)
Guidance now held in the Tax Credit Guidance Hub WI245445
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New Notes DD93 and DD94 added WI243574
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New notes XB22, XB23 and XB24 added WI240098
Notes - standardised messages (T to W): standardised messages - U - Compliance
UD50 and UD51 added. Task WI240104
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SJ to SS)
SL43 amended slightly under task 243922
Eligibility - remunerative work (determining): Unpaid leave (Info)
Explanation of WTC added WI243450
Extra information - miscellaneous information: MU table
SMU reinstated on MU table. Task WI237862
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New HHN XF65 added for task 243289
Specialist areas: international: European Member States: contents
RINA Workflow added WI241264
Notes - standardised messages (T to W): standardised messages - U - Compliance
New message UG40 added.
Notes - standardised messages (T to W): standardised messages - U - Compliance
Added UD49. WI241890
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
TL18 note amended and TP33 & TP80 notes added. STC311/AV.
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
Minor amendment to NC09
Miscellaneous: C to D: Compliance activity - identifying (AG)
Contact name amended at step 17 as per work task WI235320 and WI236598
Appeal stages - Mandatory Reconsideration - initial action
New step added re TP80 message. STC159/AV
Appeals stages: Appeals stage 1 - initial appeal action
Additional step added re TP95 message. STC159/AV.
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)
New priority 1 hh notes added.
2019
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
New hh notes added as per task WI236294
Notes - standardised messages (T to W): standardised messages - U - Compliance
New HHN UD47 & UD48 for mail merge. WI236414
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
Minor changes made under task WI183664. Tracey Billington required this guidance urgently so published my changes.
Notes - standardised messages (T to W): standardised messages - U - Compliance
New notes added for SMS campaign WI233044
How to check claim details using function View Application
New note added at step 2
Contact - customers and employers: identity confirmation
First bullet point on step 5 amended. Task 232029
Note added at beginning of introduction and a note removed further down in the introduction. Work task 233888
How to access the B&C Claimant Compliance Referral System form
Updated access procedure WI231588
Stopping tax credits: specialist areas: Mismatch UC Stop Notices listings
reverted to draft by AV. STC310/AV
Stopping tax credits: specialist areas: Mismatch UC Stop Notices listings
Amendments made to BF process for Suffix cases and new step added re suspending payments. STC310/AV.
Miscellaneous (E to O): NIRS exceptions
Amendment to Checklist and previous step 3 removed and steps renumbered.
Task WI 228977
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SA to SD)
SD90 HHN created to include in Incompatible Ocelot process ntc80019 rather than using a RTI Incompatible HHN. Task 227006.
SD90 also included at the top of the page.
SD90 HHN amended still as part of WI 227006
Changes - work lists: Unprocessed Change of Circumstances work list - address changes (UK) (AG)
Guidance transferred to Tax Credits guidance Hub
Changes - work lists: Unprocessed Change of Circumstances work list (AG)
Guidance transferred to Tax Credits Guidance Hub
Renewals: miscellaneous (G-R): renewals - restore - PY or earlier years
Guidance transferred to Tax Credits Guidance Hub
Guidance transferred to Tax Credits Guidance Hub
Stopping tax credits: specialist areas: Mismatch UC Stop Notices listings
Incorrect link in step 6 has been corrected
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)
New HH Note NP21 introduced in death of a newborn child situation.
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)
Obsolete message removed from NZ03 to NZ06 WI220480
Minor naming convention updated.
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Incompatible
Guidance transferred to Tax Credits Guidance Hub.
Renewals - work lists (Unprocessed): Unprocessed S17 work list - RTI Incompatible
Guidance transferred to Tax Credits Guidance Hub
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Incomplete, Unsigned or No PY-1
Guidance transferred to Tax Credits Guidance Hub
Renewals: miscellaneous (G-R): renewals - initial action
Guidance transferred to Tax Credits Guidance Hub
Archiving reason text added
Page updated to show new hyperlink.
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
NC81 obsolete message removed WI220480
Miscellaneous: C to D: Compliance activity - identifying (AG)
14 HHNs included in Step 5 and change of address for St Marks house rather than Diadem included at Step 7. Changes under task WI223059
How to enter short-term childcare details
Amendments to Steps 3 & 4. WI225510
How to check for an EC claim indicator
How to amended under task WI183664
New note MP21 WI219378
New note MP23 added WI219378
Various steps amended to update process WI220551
Claims: storage and retrieval: Retrieval and return of casepapers
Amendments to RDC process WI221676
amendment to MP5 to MP10 WI201802
Appeals - Mandatory Reconsideration - process
Changes to steps 2, 6 and 7 made under WI221680
Checking the indents on the Notes added line up correctly.
Changes to stepS 2, 6 and 7. WI 221680.
Notes - standardised messages (T to W): standardised messages - U - Compliance
Updated address in UA04. WI219382
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
New household note NJ11 added WI221111
New notes MP11 to MP20 added WI219378
Stopping tax credits: specialist areas: Mismatch UC Stop Notices listings
New Step added to check HH notes before making a referral to P1 Team. STC309/AV
New Standardised Messages MP5 to MP10 added. WI201802
Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from OA to OM)
Amendment to HHN OD90. tc1086 changed to TC1087
Miscellaneous (P to V): Subject Access Requests – identifying a SAR
links to verbal SAR info and template restored. J Miller
link to info needed for verbal SARS reqwuest updated. J Miller
Internal links for the Verbal SARS stencil and information stencil redacted to avoid external users incorrectly submitting a request.
J Miller, task 162706.
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
Amended to include notes for Move to UC Pilot. STC159/AV.
Changes - death (child): death of a child - Priority 1 team only
2 links to steps corected, task 175417
Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from OA to OM)
Amendment made to OE58 HHN. Included that TC2219 letter issued.
Changes - death (child): death of a child - Priority 1 team only
Update to Exception Team email details added, task 175417
Changes - death (child): death of a child - Priority 1 team only
Corrections made to step number/ links, tyask 175417
Changes - death (child): death of a child - Priority 1 team only
Changes made to incorporate a warm handover by Priority 1 Team for task 175417
Format correction made.
Formatting changed
space added for Step 2
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SJ to SS)
DD/MM/YY removed from SK08
How to verbally replay the S17 to the customer
Amendments made in Steps 1 - 3
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
"Not in use" message removed from XB14
Contact - customers and employers: identity confirmation
New bullet point added in Step 6
Extra information: How To index
TCM1000656 added
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SA to SD)
Four HHNs created SD90, 91, 92 AND 93. Part of task 167815
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SA to SD)
HHN SD50, 74, 75, 76 & 78 amended to include new letter/form TCC239.
SD50 amended to include TCC50 as well as TCC239
SD44 amended to replace TCC50 with TCC239
Amendments to SD44 and SD43
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
10 HHN's now Not in use (XB06 - XB14 and XB16)
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
Amendment to NL20. WI199827
Stopping Tax Credits - Establish if a change can be made to an in year finalisation claim (AG)
Additional step included (19) to remove if within an if in step 18. Also new note applied in step 23. SA.
Miscellaneous (E to O): National Health Service Widening Access Trainee (NHS WAT)
"Guidance under review" note removed.
Eligibility - income (calculation): Income calculation (AG)
Income from Disguised remuneration etc added in Step 1.
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XB20 added.
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
NL21 made obsolete. NL20 amended. WI199827
Miscellaneous (A to B): rates and thresholds (Info)
Upratings added for 2019-2020
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Incomplete, Unsigned or No PY-1
New Note added replacing the two original notes in the "Guidance" paragraph.
"Note" amended in the "Guidance" paragraph.
Payment - payment profile: Payment profile - payment method (Info)
POca details removed from guidance
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)
CBOL removed from NP06 and NW16
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
CBOL removed from NG09
Changes: children (A-E): child or young person - ending responsibility
Note removed from Step 11.
Note added in Step 11
Changes - death (Child): death of a child identified in the national media - Priority 1 team only
Note removed from Step 2
Miscellaneous (P to V): Tell Us Once - capturing and amending a claim
Child Ben number removed from Step 18
Renewals - Annual Declaration (general): Late declaration received - consider new claim
Steps 7 and 18 amended
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SA to SD)
Household note SD82 added. WI194990. Household Note SC15 added WI191456
Payment - work lists: Bank Liaison - Applicant Failed Payment - £2,000 or under
Full guidance being updated/amended
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New HHNs added (XB18 and XB19).
Payment - hardship: referral received by TCO H-ART (Hardship - Adjusting Recovery Team)
Step 19 amended to add section 'If the hardship request is refused because of disposable income and the customer has had a previous adjustment'
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New XB01 - XB17 HHN's added
HRR - At First Contact redaction removed
Eligibility - income (employed and self-employed): Earnings (Info)
New para added re MOD 18-19 one-off payment in Scotland
new para added re MOD 18-19 one-off payment for personnel in Scotland
Eligibility - income (other than earnings): Income - benefits (Info)
New disregarded payments added to the list.
Discretionary Housing Benefits added to the list of disregards
Changes: children (A-E): childcare changes
New Note added in "If the customer is reporting a short-term period of childcare, you'll need" and in Step 22
Notices - work lists: Household RLS work list suspended payment cases
The years in brackets after PY and PY-1 have been removed throughout the guidance
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SJ to SS)
New SL48 HHN added
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
New household notes TC24,TC25,& TC26 added
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
NJ15 added
NJ15 added in Contents
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SE to SI)
New HHN's added SHSH30 - SH47
Renewals: miscellaneous (G-R): renewals - household breakdown - restore requested
Updated Step 2 with restore period. WI190688
Renewals - miscellaneous (S-Z): Renewals termination - correspondence
Updated Step 14 with restore period. WI190688
Miscellaneous (E to O): Good cause - renewals
Removed Note within Background WI190688
Renewals: miscellaneous (G-R): renewals - restore terminated renewal
Updated Step 5 with restore period WI190688
Payment - overpayments (F-P): Overpayments - Individual Voluntary Arrangement reported
Updated restore period Step 45. WI190688
Renewals: miscellaneous (G-R): renewals - initial action
Updated Step 2 with restore period. WI190688
Renewals: miscellaneous (G-R): renewals - late correspondence - identify
Updated Step 1 with restore period. WI190688
Renewals: miscellaneous (G-R): renewals - restore - PY or earlier years
Updated background & Step 8 with restore period. WI190688
Updated background with restore period. WI190688
Renewals: miscellaneous (G-R): renewals - restore terminated renewal
Updated background with restore period. WI190688
Payment - direct payments: Direct payments - validate large payments
Note added at Step 1 WI191606
Changes - work (general N-Z): Strike action - returning to work after strike, more than one job (AG)
Amended for Gateway Closure project. STC305/AV.
Changes - work (general N-Z): Strike action - returning to work after strike, only one job (AG)
Amended for Gateway Closure project. STC305/AV.
Miscellaneous (E to O): Good cause - renewals
Updated restore period WI190688
Claims: capture (Q-Z): unauthorised access to a claim
Steps 8, 9 and 10 amended with the new Royal mail process
Changes - customer: Gender - notification received of acquired gender (Info)
Address change
How to use function Manage Withdrawal
Amended due to changes in Withdrawal functionality. STC306/AV.
Miscellaneous (E to O): no trace of claim - TC600
Page archived. STC305/AV
FN03 & FN05 notes marked as no longer used for Gateway Closure project. STC305/AV.
Miscellaneous (E to O): Fast Track (IS, JSA, ESA) - WTC claims
Page archived. STC305/AV.
Claims - requests: Taxable social security benefits
Page archived. STC305/AV.
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
SDP notes added as part of Gateway Closure project. STC305/AV.
Miscellaneous (E to O): Fast Track (IS, JSA, ESA) - new child claims
Page archived. STC305/AV.
Claims - requests: Eligibility query
Page archived. STC305/AV.
Notes - Standardised Messages (Q to R): Standardised Messages - Q - Manual capture
Amended for Gateway Closure project. STC305/AV.
Miscellaneous (E to O): National Health Service Widening Access Trainee (NHS WAT)
Currently under review added before Step 1
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
Amended for Gateway Closure project. STC305/AV.
Notes - standardised messages (T to W): standardised messages - U - Compliance
New HHN's added (UD28 - UD45)
Payment - returned or not received: BACS payment missing (AG)
Two new household notes added at Step 9 (PR68 and PR69). 6 HHN's removed from Step 9 (PR4,5,6,8,9,and 19).
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PN to PZ)
New household notes added (PR68 & PR69)
Note added prior to Step 1
Claims: pre-capture: Pre-capture - child responsibility check
Page archived. STC305/AV.
Claims: pre-capture: pre-capture - childcare charges check
Page archived. STC305/AV.
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New HHN's added (XF23 - XF25)
How to check if customer’s postcode is in a closed postcode area
Page archived. STC305/AV.
Claims: pre-capture: Pre-capture - employment check
Page archived. STC305/AV.
Claims: pre-capture: Pre-capture - income check
Page archived. STC305/AV.
Claims: pre-capture: Pre-capture - identity fraud check
Page archived. STC305/AV.
Pre Capture - carers allowance and pension check
Page archived. STC305/AV.
Changes - work (left job): Left main job, has other jobs
Amended for Gateway Closure project. STC305/AV.
Amended for Gateway Closure project. STC305/AV.
Amended for Gateway Closure project. STC305/AV.
Changes - work (left job): Left main job, started new main job outside seven days
Amended for Gateway Closure project. STC305/AV.
Changes - work lists: Unprocessed Change of Circumstances work list (AG)
Amended for Gateway Closure project. STC305/AV.
Amended for Gateway Closure project. STC305/AV.
Miscellaneous (E to O): Correspondence cannot be traced to claim
Amended for Gateway Closure project. STC305/AV.
Miscellaneous (E to O): no trace of claim - TC600
Amended for Gateway Closure project. STC305/AV.
Miscellaneous (W to Z): Withdrawing from tax credits
Amended for Gateway Closure project. STC305/AV.
Specialist areas: international: pre-award: international pre-award claims - rest of the world
Amended for Gateway Closure project. STC305/AV.
Claims - requests: Eligibility query
Amended for Gateway Closure project. STC305/AV.
Miscellaneous (P to V): Tell Us Once - capturing and amending a claim
Amended for Gateway Closure project. STC305/AV.
Changes - death (customer): Death of a customer - Priority 1 team only
Amended for Gateway Closure project. STC305/AV.
Specialist areas - complex: change of circumstances - complex to non-complex
Amended for Gateway Closure project. STC305/AV.
How to use Geographic Step Closure (GSC) Override function
Amended for Gateway Closure project. STC305/AV.
Miscellaneous (E to O): Incorrectly-ended cases - re-claim made (AG)
Amended for Gateway Closure project. STC305/AV.
Renewals Annual Declaration (general): manual capturing a new claim - for late declarations
Amended for Gateway Closure project. STC305/AV.
Miscellaneous (E to O): Good cause - renewals
Amended for Gateway Closure project. STC305/AV.
Renewals - Annual Declaration (general): Late declaration received - consider new claim
Amended for Gateway Closure project. STC305/AV.
Claims - work lists (general): Incomplete Applications work list
Update re DfC/SDP - SA
Miscellaneous (E to O): Fast Track (IS, JSA, ESA) - new child claims
Amended for Gateway Closure project. STC305/AV.
Miscellaneous (E to O): Fast Track (IS, JSA, ESA) - WTC claims
Amended for Gateway Closure project. STC305/AV.
How to check for exceptions to business rules
Amended for Gateway Closure project. STC305/AV.
Claims - capture (L-P): manual capture helpcard
Amended or Gateway Closure project. STC305/AV.
Changes - miscellaneous (G-Z): Invite fresh claim
Amended for Gateway Closure project. STC305/AV.
Changes - customer: Family break-up
Amended for Gateway Closure project. STC305/AV.
Changes - work (general A-M): Employment started (AG)
Amended for Gateway Closure project. STC305/AV.
Changes - work (general A-M): Hours - increase/decrease
Amended for Gateway Closure project. STC305/AV.
Changes - work (general N-Z): Started new job in addition to main job
Amended for Gateway Closure project. STC305/AV.
Changes - work (general N-Z): Strike action - on strike (AG)
Amended for Gateway Closure project. STC305/AV.
Changes - work (left job): Left main job, started new main job within seven days
Amended for Gateway Closure project. STC305/AV.
Changes - work (left job): Left only job, not starting new job
Amended for Gateway Closure project. STC305/AV.
Claims - work lists (general): Incomplete Applications work list
Update for Gateway Closure on 31/12/18 - SA
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
NC10 added to Benefits index
Changes - work (left job): Left only job, not starting new job
Update for Gateway closure on 31/12/18 - SA
Renewals - work lists (Unprocessed): Unprocessed S17 work list - RTI Incompatible
£3000 amended to £300 in Steps 16 and 17
Extra information - miscellaneous information: MU table
Additional MU added under Unprocessed S17. Task 167814
How to use Geographic Step Closure (GSC) Override function
Update to recognise Gateway closure on 31/12/18 - SA
Claims - requests: Claim form requests (Info)
Page archived. STC305/AV
Claims - requests: Claim packs - issuing to non-UK addresses
Archiving reason text added. STC305/AV.
Page archived. STC305/AV.
Claims - requests: Welsh language claims
Page archived. STC305/AV.
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
TG06 note restored following Fresh Thinking idea . STC305/AV
Links to TCM0300010, TCM0072040, TCM0072060 & TCM0072160 removed as pages archived. STC305/AV
How to check if customer’s postcode is in a closed postcode area
Page archived. STC305/AV
Specialist areas - Specialist Trace: Claim form referrals - no NINO / BFPO / incorrect date of birth
Page archived. STC305/AV
Claims - requests: Claim form requests (Info)
Update for Gateway closure 2018 - SA
Claims - requests: Claim packs - issuing to non-UK addresses
Update for Gateway closure 31/12/18 - SA
Claims - requests: Welsh language claims
Update for Gateway closure on 31/12/18 - SA
2018
Redaction applied and guidance message added. WI183376.
Amended guidance message.
Changes - work lists: Unprocessed Change of Circumstances work list (AG)
Update for Gateway Closure on 31/12/18 - SA
Renewals - Annual Declaration (general): Late declaration received - consider new claim
Update for Gateway Closure on 31/12/18 - SA
Update for Gateway closure on 31/12/18 - SA
Miscellaneous (E to O): Incorrectly-ended cases - re-claim made (AG)
Amended for Gateway Closure project. STC305/AV
Miscellaneous (E to O): Correspondence cannot be traced to claim
Update for Gateway closure on 31/12/18 - SA
Miscellaneous (E to O): no trace of claim - TC600
Update for Gateway closure on 31/12/18 - SA
Miscellaneous (E to O): Fast Track (IS, JSA, ESA) - new child claims
Update for Gateway closure on 31/12/18 - SA
Payment - hardship: referral received by TCO H-ART (Hardship - Adjusting Recovery Team)
New email address link added at Step 7
Email address redacted at Step 7
Hyperlink corrected at Step 7
checking hyperlink
Hyperlink at Step 7 corrected
Appeals: In-year adjustments appeals
Task 1566 - updated to include DMS instructions
Appeals - Mandatory Reconsideration - process
Address for N ireland updated for task 149717
Appeals stages: Appeals stage 1 - initial appeal action
Task 1566 - updated to include DMS instructions
Appeals stages: Appeals stage 3 - settlement by agreement
Note added to advise Child Benefit computer systems to be replaced by HMRC IT systems - Task 1869. Note added to advise to check for bank details - Task 1784 cash cheque decommissioning
Appeals stages: Appeals stage 4 - preparing the response
Address for n Ireland amended for task 149717
Backdating: backdating (all): amend effective date - backdating
Task 3325 Backdating re-write.
Backdating: backdating (all): amend effective date - forward dating
Task 3325 backdating re-write
Backdating: backdating (all): backdating - initial action
Task 3325 backdating re-write
Update for Gateway closure on 31/12/18 - SA
Task 3325 backdating re-write
Backdating: backdating (all): earlier claim - establishing evidence
Task 3325 backdating re-write
Backdating: backdating (all): manual calculation - backdating
Task 3325 backdating re-write
Changes: children (A-E): child or qualifying young person - adding or re-including
HH Note HB28 has been replaced with HB47.
Changes: children (A-E): child or young person - ending responsibility
Task 1764. Amendments from BF process to Insufficient Information process. Step 9 deleted. HHNs amended in Step 17.
Changes: children (A-E): childcare changes
HHN NJ05 added at Step 26
Changes: children (A-E): children and qualifying young persons (Info)
Note added for Summer Budget 15 (Task 1503/SB15)
Task 1566 - updated to include DMS instructions
Changes - children (F-Z): full-time non-advanced education or approved training - continuing
Task 1764, insufficient information links added to replace BF process
Changes - children (F-Z): Full-time non-advanced education or approved training - leaving
Task 1764. Step 2 amended for Insufficient Information process, step 9 relevant hhns updated.
Amended Step 2 to include Insufficient Information link and Step 12 to show correct household notes. (Task 1764). Steps deleted/merged to shorten guidance
Changes - children (F-Z): Signals history (child signals only) - correcting effective date (AG)
Task 1566 - updated to include DMS instructions
Changes - children (F-Z): Signals history (child signals only) - correcting start and end dates (AG)
Task 1566 - updated to include DMS instructions
Changes - customer: Address - change (AG)
Task 1764
Changes - customer: Customer or Partner is serving a prison sentence or on remand
link updated
Format change.
Changes - customer: Insufficient information provided by customer
link updated
Changes - customer: Name change - customer (AG)
Task 1764 hhn reference changed in step 7, step 10 amended to show 'if you have followed step 7 and step 8' to steps 8 and 9.
Changes - death (child): Death of a child - new claims (Info)
Paragraph included to advise that run-on ends if customer claims UC
Changes - death (child): Death of a child - new claims (AG)
Paragraph created to inform customer that 8 week run-on will end once UC claimed.
Changes - death (child): death of a child - Priority 1 team only
Created paragraph to inform that run-on ends once UC claimed.
Changed to draft for task 175417 J Miller
Changes - death (Child): death of a child identified in the national media - Priority 1 team only
Paragraph included to advise that run-on will end if UC claimed
Changes - death (child): Death of a child - referrals to Priority 1 team
Notes added for Summer Budget 15 (Task 1503/SB15)
Changes - miscellaneous (A-F): Capture correction (AG)
Task 1566 - updated to include DMS instructions
Changes - miscellaneous (A-F): Deleting details (Info)
Notes added for Summer Budget 2017 (Task 1503/SB17)
Update accounts for more than 2 children exception for closed postcode areas
Update for gateway closure on 31/12/18 - SA
Changes - miscellaneous (A-F): Deleting details (AG)
Task 1566 - updated to include DMS instructions
Spelling correction in Step 13.
New details regarding receiving scans from other Government depts added throughout the guidance
Changes - miscellaneous (A-F): establish if a change can be made (Info)
minor formatting
Changes - miscellaneous (A-F): Family changes (Info)
Updated to include details of more than 2 children exception for closed postcode from 06/04/17.
Update for Gateway closure on 31/12/18 - SA
Changes - miscellaneous (G-Z): Invite fresh claim
Additional steps added in relation to UC two child limit exception.
Amended for Gateway Closure project. STC305/AV
Changes - miscellaneous (G-Z): PY-2 or earlier changes manual calculation
Task 1566 - updated to include DMS instructions
Changes - miscellaneous (G-Z): Notification of an award of disability benefit - child
link updated
Changes - miscellaneous (G-Z): S19 - Priority 1 or Mismatch team change of circumstances (AG)
Task 1566 - updated to include DMS instructions
Changes - miscellaneous (G-Z): Signals history - correcting effective date (AG)
Task 1566 - updated to include DMS instructions
Changes - miscellaneous (G-Z): Signals history - correcting start/end dates (AG)
Task 1566 - updated to include DMS instructions
Changes - miscellaneous (G-Z): What is a change of circumstance? (Info)
Updated to include same sex marriage information. Task 316.
Changes: payments: bank or building society account change / payment frequency (Info)
Task 1784 removed reference to payment by cashcheque
Changes: payments: bank or building society account change /payment frequency (AG)
broken template reattached
Changes - work (general A-M): Benefit start/end dates
Step 5 amended, linked to Step 17 but this has been deleted. Updated to show Step 13.
Changes - work (general A-M): Hours - increase/decrease
Task 1764. Step 3 updated to refer to insufficient information process. Step 4 deleted as covered in TCM0036150 Insufficient Information process.
Amended for Gateway Closure project. STC305/AV
Changes - work (general A-M): Hours Worked warning message (AG)
Task 1566 - updated to include DMS instructions
Changes - work (general N-Z): Place of work history - ending (AG)
Task 1566 - updated to include DMS instructions
Changes - work (general N-Z): Place of work history - entering (AG)
Task 1566 - updated to include DMS instructions
Changes - work (general N-Z): Started new job in addition to main job
Amended regarding UC two child limit exception from 06/04/17. Also, Task 1566 - updated to include DMS instructions
Changes - work (general N-Z): Strike action - on strike (AG)
link updated
Amended for Gateway Closure project. STC305/AV
Changes - work (general N-Z): Strike action - returning to work after strike, more than one job (AG)
Amended regarding UC two child limit exception from 06/04/17. Task 1566 - updated to include DMS instructions
Amended for Gateway Closure project. STC305/AV
Changes - work (general N-Z): Strike action - returning to work after strike, only one job (AG)
Amended regarding UC two child limit exception from 06/04/17. Also, Task 1566 - updated to include DMS instructions
Amended for Gateway Closure project. STC305/AV
Changes - work (left job): Left main job, has other jobs
Task 1566 - updated to include DMS instructions
Amended for Gateway Closure project. STC305/AV
Changes - work (left job): Left main job, started new main job outside seven days
Task 1764 - BF process removed and replaced with link to Insufficient Information process.
Updates for Gateway closure - SA
Changes - work (left job): Left main job, started new main job within seven days
Task 1764 BF process changed to insufficient information.
Update for gateway closure on 31/12/18 - SA
Changes - work lists: Unprocessed Change of Circumstances work list (AG)
WI140680 - Change dummy NINO in Step 17
Claims: capture (A-C): compliance allegation referrals
Task 4414. HumInt link
Claims: capture (D-K): effective date - determine (Info)
DfC included for Northern Ireland
Claims: capture (D-K): further information supplied by customer
merged with TCM0064140
Claims: capture (D-K): Intelligent Manual Capture - Disability element (Info)
Note added to the guidance to advise ChB computer systems will be replaced by HMRC IT systems.
Claims: capture (D-K): Intelligent Manual Capture - information capture and processing (Info)
Guidance amended to remove reference to CBOL - task 1869
Claims: capture (D-K): intelligent manual capture - information capture (AG)
how to access TC669 on SEES, details added
Claims: capture (Q-Z): same sex couples - late capture of claims received before 05/12/05 (Info)
Archived as merged with TCM0068040
Pre Capture - carers allowance and pension check
Note added regarding Carers Allowance supplement at Step 8
Update for Gateway closure on 31/12/18 - SA
Claims: pre-capture: pre-capture - childcare charges check
'Netherton' removed for task 1689, J Miller
Gateway closure update for 31/12/18 - SA
Claims: pre-capture: Pre-capture - child responsibility check
"Netherton" removed for task 1689. re-titled
Update for Gateway closure - 31/12/18 - SA
Claims: pre-capture: Pre-capture - employment check
Netherton removed from background content, for task 1689.
Update for Gateway closure on 31/12/18 - SA
Claims: pre-capture: Pre-capture - identity fraud check
'Netherton' removed for task 1689, title amended
Update for Gateway closure on 31/12/18 - SA
Claims: pre-capture: Pre-capture - income check
'Netherton' removed for task 1689, title amended
Update for Gateway closure on 31/12/18 - SA
Claims: pre-capture: TC1094 letter issued - customer queries
'Netherton' removed for task 1689, title amended
Claims - rejecting: rejection due to a verification failure
Minor amendment
Claims - rejecting: Resurrecting rejected claims
link updated
Claims: storage and retrieval: scanned image retrieval (Info)
"Netherton only" removed. Task 1689
Claims - work lists (general): Child in current award - clerical referral action
Note added for Summer Budget 15 (Task 1503/SB15)
Claims - work lists (general): Child in current award - CBO spreadsheet
Note added for Summer Budget 15 (Task 1503/SB15)
Claims - work lists (general): Incomplete Applications work list
All references to TC1222 amended to TC1094
Claims - work lists (general): Pre-award - full-time non-advanced education check
Background and Step 2 amended to remove references to CBOL - Task 1869
Task 1245 Amended to include issue of TC1120
Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 2b - Child deceased
Notes added for summer budget 15. Task 1503
Update the child's date of birth added at Steps 6 and 13
Update chhild's date of birth added to Steps 17, 18, 26 and 27
Update for Data Protection Act changes 2018 for task 152883. J Miller
Notes added for Summer Budget 15 (Task 1503/SB15)
Task 3344 - Step 5 added note regarding exception cases
Update for Data Protection Act changes 2018. Task 152883
Update for Data Protection Act changes 2018. Task 152883
Notes added for Summer Budget 15 (Task 1503/SB15)
Task 3344. Note added to step 2 regarding exceptions
Note added for Summer Budget 15 (Task 1503/SB15)
Update for Data Protection Act changes 2018. Task 152883
link updated
Update for Gateway closure 31/12/18 - SA
Claims - work lists (VFs - miscellaneous): Verification Failures - bank accounts - foreign (AG)
link updated, general reformatting
Claims - work lists (VFs - miscellaneous): Verification Failures - Compliance activity
minor amendment
merged with TCM0080200
Claim form-income and childcare sections- further information for foster carers
Notes added for Summer Budget 17 (Task 1503/SB17)
Eligibility - disability: Disability - pre-award checks
Task 1566 - updated to include DMS instructions
Eligibility - entitlement: Child Tax Credit entitlement - elements (Info)
Notes added for Summer Budget 17 (Task 1503/SB17)
Eligibility - income (other than earnings): Income - property (Info)
Property income Note added to reflect TCTM.
Eligibility - miscellaneous: Family membership - eligibility (Info)
Notes added for Summer Budget 15 (Task 1503/SB15)
Eligibility - remunerative work (determining): Foster carers and Kinship carers (Info)
Notes added for Summer Budget 15 (Task 1503/SB17)
Eligibility - residency and immigration: Residence, presence and right to reside - general (Info)
Updated to include information about same sex marriage. Task 316.
Miscellaneous (A to B): Access to DWP Data (Info)
Intro and Info pages merged
Miscellaneous (A to B): Award calculation (Introduction)
Notes added for Summer Budget 15 (Task 1503/SB17)
Miscellaneous: C to D: incorrect details - identifying (Info)
Notes added for Summer Budget 15 (Task 1503/SB15)
Miscellaneous: C to D: Compliance activity - identifying (AG)
Amendment to Step 5 - added new Compliance note UG10, and new Step 6. Plus general reformatting (Task 1683)
Miscellaneous: C to D: resolve DWP alert type 3000 and 3002 - non-match on NINO
minor amendment
Miscellaneous: C to D: resolve DWP alert type 3064 - date of death
merged with info page
Miscellaneous (E to O): Fast Track (IS, JSA, ESA) - WTC claims
Task 1689, Netherton replaced
Update for Gateway closure on 31/12/18 - SA
Miscellaneous (E to O): Good cause - renewals
Reference to DfC added as part of UC NI project and roles & access para added.
Amended for Gateway Closure project. STC305/AV
Miscellaneous (E to O): Incorrectly-ended cases - re-claim not made (AG)
Amended regarding UC 2 child limit exception from 06/04/17.
Miscellaneous (E to O): no trace of claim - TC600
Bullets reformatted. Amended regarding UC two child limit exception.
Miscellaneous (P to V): Visual impairment (AG)
Amendment made in Step 7
Miscellaneous (P to V): Tell Us Once - capturing and amending a claim
Step 8 amended to remove option for a customer to insist on being issued a claim pack in a closed postcode area.
Amended for Gateway Closure project. STC305/AV
Miscellaneous (W to Z): Withdrawing from tax credits
Amended regarding UC 2 child limit exception from 06/04/17.
Update for Gateway closure 31/12/18 - SA
Notes - recording and viewing: Household Notes - deletion (Info)
removed reference to cash cheque (task1784)
Corrected AR08 HHN to include notice date.
Notes: Standardised Messages (A to D): Standardised Messages - B - Backdating
Task 3325 Backdating New Household Note BZ43 and amended BZ09
Notes: Standardised Messages (A to D): Standardised Messages - C - Complaints
Change to sign off for standardised referencing (Task 2071)
New note EX03 added.
Notes - Standardised Messages (E to G): Standardised Messages - G - Mismatches
Change to sign off for standardised referencing (Task 2071). Reformatted.
Notes - standardised messages (H to I): standardised messages - H - verification failures
HH Note HB28 withdrawn and replaced with HB47
New HHN IA42 added relating to child or children living in Member State.
Change to sign off for standardised referencing (Task 2071). Reformatted.
Notes - Standardised Messages (J to M): Standardised Messages - K - Identity fraud - remedial cases
Change to sign off for standardised referencing (Task 2071)
Notes - Standardised Messages (J to M): Standardised Messages - L - Incompletes
Change to sign off for standardised referencing (Task 2071)
Standardised Messages MT17 and MT18 added for task 138870.
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
New hh notes added ND75-ND77. Task WI176364
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)
"Note no longer used" message added to various HHN's
Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from OA to OM)
OC02 note created. Task 178410
Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from ON to OZ)
Change to sign off for standardised referencing (Task 2071)
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PA to PM)
PM24 and PM34 amended for task 179492
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PN to PZ)
Task 2091 cashcheque replacement product
Notes - Standardised Messages (Q to R): Standardised Messages - Q - Manual capture
Change to sign off for standardised referencing (Task 2071)
Notes - Standardised Messages (Q to R): Standardised Messages - R - Resolution
Spelling correction made
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SA to SD)
New SB80 HHN produced in respect of task 149308. Amendments to SB70 and SB71.
Amended for Gateway Closure project. STC305/AV
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SE to SI)
Correction to SI34 HHN explanation.
Amended for Gateway Closure project. STC305/AV
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SJ to SS)
New note added SK08.
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
TI14 note created to recognised HHBD after UC has already ended claim
Notes - standardised messages (T to W): standardised messages - U - Compliance
Held in draft as part of HRCC Campaign. New notes at UD26 and 27 made live 19/7/18.
Notes - Standardised Messages (T to W): Standardised Messages - V - Valuables
Amendment to Compliance standardised messages (Task 2071)
Notes - Standardised Messages (T to W): Standardised Messages - W - Debt Management
Amendment to Compliance standardised messages (Task 2071)
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
new Standardised Messages for task 180005
Amended for Gateway Closure project. STC305/AV
Change to sign off for standardised referencing (Task 2071)
Task 2071 - change to sign off for standardised referencing
Notices - general: Notices - applicant notice queries
Note(s) added for changes to NTC historical output notices availability, task 152891
Notices - general: Notices - re-issue
Note(s) added for changes to NTC historical output notices availability, task 152891
Notices - general: Notices - manual correspondence team
VIMU address changed.
Notices - general: RLS items - post award / Annual Declaration
Note(s) added for changes to NTC historical output notices availability, task 152891
Notices - general: RLS items - pre-award
Amended Steps 1-6 and removed Steps 7 and 8. Added rejecting claim into Step 6.
Notices - general: RLS items - rejected or withdrawn claims
Note(s) added for changes to NTC historical output notices availability, task 152891
NTC listings (Unfinalised S17): NTC listing - Unfinalised S17 work list (Info)
Note added for summer budget 2015 (task 1503)
Guidance Repairs to Step numbers and years updated Task 2109
NTC listings (Unfinalised S17): NTC listing - Unfinalised S17 - Man Fin and Ren (AG)
Task 1566 - updated to include DMS instructions
NTC listings (Unfinalised S17): NTC listing - Unfinalised S17 - Multi Entry (AG)
Task 1566 - updated to include DMS instructions
NTC listings (Unfinalised S17): NTC listing - Unfinalised S17 - Not Past 1SD (AG)
Task 1566 - updated to include DMS instructions
NTC listings (Unfinalised S17): NTC listing - Unfinalised S17 - Not Past 2SD (AG)
Task 1566 - updated to include DMS instructions
Task 1566 - updated to include DMS instructions
NTC listings (Unfinalised S17): NTC listing - Unfinalised S17 - Verification failures (AG)
Task 1566 - updated to include DMS instructions
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - initial action
Notes added for summer budget 2015 (task 1503)
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Appeal or Complex only
Task 1566 - updated to include DMS instructions
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Compliance, SCO or Inhibited (AG)
Task 1566 - updated to include DMS instructions
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Duplicate
Task 1566 - updated to include DMS instructions
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Incompatible - benefit only (AG)
Task 1566 - updated to include DMS instructions
Task 1566 - updated to include DMS instructions
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Multi Entry (AG)
Task 1566 - updated to include DMS instructions
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - PY-1 Incompatible (AG)
Task 1566 - updated to include DMS instructions
Task 1566 - updated to include DMS instructions
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Terminated only (AG)
Task 1566 - updated to include DMS instructions
Task 1566 - updated to include DMS instructions
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Verification failures (AG)
Task 1566 - updated to include DMS instructions
Task 1566 - updated to include DMS instructions
Payment - direct payments: Direct payments - cancelling and re-issuing (Info)
Removed reference to cash cheques as a direct payment. Included note regarding cash cheques no longer issued from April 2017. (Task 1784)
Payment - hardship: referral received by TCO H-ART (Hardship - Adjusting Recovery Team)
Amended Joint Enquiry Team email address
amended for Summer Budget15 (task 1503) note re URP at step 4 (task1784/cash cheque)
Payment - manual payment: Manual payment - calculating and scheduling payments -TCO
Task 1784 cash cheque decommissioning changed How To at Step 20
Payment: manual payment - Check payment postings
Task 1784 removed reference to cash cheque
Payment - overpayments (A-C): overpayments - bankrupt or sequestrated customers
Major update of guidance due to legislative change. Task 1111
Payment - overpayments (A-C): Overpayments - payments posted to wrong year
Task 1784 removed reference to giro and cash cheque
Payment - overpayments (A-C): Overpayments - changes to be reported within a month (Info)
Updated to include information on same sex marriage. Task 316.
Payment - overpayments (D-E): Overpayments - death of a customer
Reference to DfC added as part of UC NI project.
Payment - overpayments (D-E): disputed overpayments-establish three month time limit
Amendment to Steps 14 & 15 to include action to be followed if DMS correspondence is being worked. (Task 2063)
Payment - overpayments (D-E): Overpayments - explanations - referral or letter received
Updated to include DfC for Northern Ireland
Deliberate error replaced by fraudulent/non fraudulent behaviour and hyperlinks checked to ensure readers are not being directed via old HMRC intranet.
Changes made at Step 24. Task 1713
Payment - overpayments (Q-Z): overpayments - RPT020 received from Jobcentre Plus - TCO only (Info)
DfC included for Northern Ireland
Payment: potential entitlement: potential entitlement - release (AG)
TASK 1729 - removal of TCMZ prefix for household notes (hh notes), re-drafted notes and alignment with new standardised notes for task
Payment: potential entitlement: potential entitlement - review queries - CSSG only (AG)
TASK 1729 - removal of TCMZ prefix for household notes (hh notes), re-drafted notes and alignment with new standardised notes for task
Payment: potential entitlement: potential entitlement - review queries - Post Room Team 4 only (AG)
TASK 1729 - removal of TCMZ prefix for household notes (hh notes), re-drafted notes and alignment with new standardised notes for task
Payment - returned or not received: Cashcheque returned (Info)
page merged with TCM0236100
Payment - work lists: Bank Liaison - Applicant Failed Payment - £2,000 or under
Added in to Step 11 to remove the Payment Suspension marker - Task 5447
Payment - work lists: Ceased Employment work list
Add HHN UB09 at Step 12 Task 843
Payment - work lists: Informed choice work list
Task 1784 cash cheque decommissioning
Renewals - Annual Declaration (capture): Annual Declaration - manual capture
Summer Budget 15 changes added
Renewals - Annual Declaration (capture): Annual Declaration - manually log
Task 1566 - updated to include DMS instructions
Renewals - Annual Declaration (general): Late declaration received - consider new claim
Amended regarding UC two child limit exception from 06/04/2017.
Task 1566 - updated to include DMS instructions
Task 1503 Summer Budget 15 changes
Renewals - change of circumstances: Renewals - family break-up - TCO only
Task 1503 Summer Budget 15 changes
Renewals - miscellaneous (A-F): Renewals - attachments - P60
Guidance change from step 6, task 2007
Renewals - miscellaneous (A-F): Renewals - clerical cases - handling (AG)
Task 1503 Summer Budget 15 changes.
Renewals: miscellaneous (G-R): renewals - restore - PY or earlier years
Tried putting a double indent in at Step 12
Amended for Gateway Closure project. STC305/AV
Renewals - miscellaneous (S-Z): Renewals termination - correspondence
Task 1503 Summer Budget 15 changes.
Renewals - miscellaneous (S-Z): Renewals - unfinalised awards
Task 1566 - updated to include DMS instructions
Task 1566 - updated to include DMS instructions
Renewals - Mismatch Team: Mismatch Team - Phase 1 - issue TC603 (Auto-renewal)
Task 1566 - updated to include DMS instructions
Renewals - Mismatch Team: Mismatch Team - Phase 1 - issue TC603 (Reply required)
Task 1566 - updated to include DMS instructions
Renewals - Mismatch Team: Mismatch Team - Phase 3 - amend and issue TC602
Task 1566 - updated to include DMS instructions
Renewals - Unfinalised multi-years: Unfinalised multi-years- Terminate and invite new claim
Amended regarding UC two child limit exception from 06/04/17. Block quote removed.
'Netherton' removed for task 1689
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Appeal only
Task 1566 - updated to include DMS instructions
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Duplicate
Step 10 if declarations received on the same day changed to go to Step 17. Step 14 if status of the renewal is finalised changed to go to Step 20.
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Incompatible
Notes added to Steps 4, 7 and 38 relating to when CY UC marker is set or HHN TP04 present asking caseworker to finalise PY.
Renewals - work lists (Unprocessed): Unprocessed S17 work list - RTI Incompatible
Amendments made to Steps 9,10, 26 & 32.
At step 9, 26 and 32 where it refers to areas being greyed out or available, theses have been deleted as this information is included in How to TCM1000017. Task 161443 refers.
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Incomplete, Unsigned or No PY-1
At step 38 first If statement as going to step 38 so changed this to step 39 as part of warranty period.
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Multi-entry
Notes added to Steps 1, 2 and 3 relating when CY UC marker or HHN TP04 present for caseworker to finalise PY.
Specialist areas - complex: change of circumstances - complex to non-complex
Notes added for Summer Budget 15 (Task 1503/SB15)
Updated to account for more than 2 children exception for closed postcode areas
Update for Gateway closure on 31/12/18 - SA
Specialist areas - complex: change of circumstances - non-complex to complex
Notes added for Summer Budget 15 (Task 1503/SB15)
Amendment of guidance to advise ChB systems to be replaced by HMRC systems - Task 1869.
Specialist areas - Complex International case - identify
Notes added for Summer Budget 15 (Task 1503/SB15)
Specialist areas - complex: complex cases - manual renewal (AG)
Notes added for Summer Budget 15 (Task 1503/SB15)
Specialist areas - Complex: Complex cases - manual renewal payments (Info)
Notes added for Summer Budget 15 (Task 1503/SB15)
Specialist areas - complex: complex cases - manual renewal payments (AG)
Task 1784 removed reference to R92TC as no longer available
Specialist areas - Complex: Complex cases - payment and accounting (Info)
Notes added for Summer Budget 15 (Task 1503/SB15)
Specialist areas - Complex: Complex cases - payment and accounting (AG)
Notes added for Summer Budget 15 (Task 1503/SB15)
Redaction class applied
Redaction class applied
Redaction class applied
Specialist areas - document verification: document handling: missing document action - TCO only
Redaction added
Corrected Hyperlink in Step 8
Specialist areas - international claims: manually paying WTC and CTC together
Redaction class applied
Task 1784 cash cheque decommissioning removed reference to payment by giro
Specialist areas - international claims: preparing case to pay WTC and CTC
link updated
link updated
Specialist areas - Persons from abroad: Persons From Abroad team - Refugee backdating
Reformatted
Specialist areas - Specialist Trace: Claim form referrals - no NINO / BFPO / incorrect date of birth
Block quote removed. Amended regarding UC two child limit exception.
link updated
Specialist areas - Valuables: Birth certificates - replacement requests (Info)
'Netherton' removed, task 1689
Specialist areas - Valuables: Cashcheques - returned automatic cashcheques (Info)
redaction class applied
Specialist areas - Valuables: Cashcheques - returned automatic cashcheques (AG)
link updated
Specialist areas - Valuables: Valuable items (Info)
removed reference to cash cheque and included note (task 1784)
Specialist areas: international: miscellaneous: post-award change of circumstances - lead in
Task 1784 cash cheque decommissioning added note re bank details
Specialist areas: international: miscellaneous: death of a worker in the UK
link updated
Redaction class applied
Specialist areas: international: miscellaneous: incorrect state - claim made
link updated
Specialist areas: international: pre-award: international pre-award claims - initial action
Notes added for Summer Budget 15 (Task 1503/SB15)
Specialist areas: international: pre-award: international pre-award claims - Crown servants
Notes added for Summer Budget 15 (Task 1503/SB15)
Specialist areas: international: pre-award: international pre-award claims - rest of the world
Text amended in Step 4 to include new standard wording where joint claim has been made but should have been a single claim. Task 3295
Amended for Gateway Closure project. STC305/AV
TCM0218020 title amended & TCM0216120 archived Task 1410
Archived pages removed, general housekeeping
Extra information: glossary: E
Notes added for Summer Budget 15 (Task 1503/SB15)
Extra information - miscellaneous information: Child entitlement messages
Amendment to 2 lines to mirror 2 changed error messages. Task 1503 warranty
Changes due to court judgement and dates brought up to date
Extra information - miscellaneous information: MU table
Missing MU reinstated. UK Complex been added into Miscellaneous section.
Extra information - miscellaneous information: Paragraphs for same sex couples
Updated to include information on same sex marriage. Task 316.
Stopping Tax credits - Award Declaration - returning award declaration (info)
DfC included for Northern Ireland
Stopping Tax credits - Award Declaration (capture): Award Declaration - validation check failures
Link to TCM0354360 changed to TCM0370040 as original page now archived. STC291/AV
Task 2175 added link to form and contact numbers.
How to calculate childcare effective dates
New sentence and Note added after Note: If childcare ended on a Sunday... Task 951
How to register an appeal on the tax credits computer
Updated to include DfC for Northern Ireland
Specialist areas – Persons from abroad: Gateway Protection Programme
Task 1784 cash cheque decomissioning, note added to step 3
Stopping tax credits: specialist areas: Mismatch UC Stop Notices listings
Reference to Step 14 within Step 7 corrected to Step 13. STC302/AV
Updated to include DfC for Northern Ireland
How to use Geographic Step Closure (GSC) Override function
Reference to DfC added as part of UC NI project.
DfC included for Northern Ireland and intro note
NI information added
Notes added for SB15/Task 1503
Stopping tax credits: work lists: Unfinalised in Year S17 (IYS17)
Reverted to draft. STC300/AV. Step 7 Updated. AV
Stopping tax credits: work lists: Unprocessed In Year S17 (IYS17)
Link to TCM0370620 changed to TCM0370040 and link to TCM0346560 removed as pages now archived. Page also re-titled. STC291/AV
How to use Digital Mail Service (DMS)
retention policy prompt added
DfC included for Northern Ireland
redaction class applied
How to request a re-issue of the IYS17
minor formatting amendment
Changes - miscellaneous (G-Z): PY-1 or earlier changes (AG)
Task 1566 - updated to include DMS instructions
Miscellaneous (E to O): National Health Service Widening Access Trainee (NHS WAT)
HHN OE50 changed to OE51 at Step 4
New Step 1 added
redaction class applied
Word amended in introduction. Word added to Step 12, first 'If' statement and new exceptions note added to Step 8. Task 1373.
Extra information: How To index
TCM1000655 added as part of Gateway Closure project. STC305/AV
How to conduct the self-employment assessment on self-employed entertainers and performers
Update for Data Protection Act changes 2018 for task 152883. J Miller
How to verbally replay the S17 to the customer
update made for task 168330
Changes - customer: Family break-up
Amended for Gateway Closure project. STC305/AV
Changes - death (customer): Death of a customer - Priority 1 team only
Amended for Gateway Closure project. STC305/AV
Changes - work (general A-M): Employment started (AG)
Amended for Gateway Closure project. STC305/AV
Update for gateway closure on 31/12/18
Changes - work (left job): Left only job, not starting new job
Update for gateway closure 31/12/18 - SA
Claims - capture (L-P): manual capture helpcard
Amended for Gateway Closure project. STC305/AV
Claims - requests: Eligibility query
Amended for Gateway Closure project. STC305/AV
Claims: storage and retrieval: Retrieval and return of casepapers
Update for Data protection Act changes 2018. Task 152883
Amended for Gateway Closure project. STC305/AV
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from ST to SZ)
Amended for Gateway Closure project. STC305/AV
Renewals Annual Declaration (general): manual capturing a new claim - for late declarations
Amended for Gateway Closure project. STC305/AV
Specialist areas - Bank Liaison: Bank accounts - foreign
Bank account number changed at step 11. Task 178901
Renewals - Unfinalised multi-years: Unfinalised multi-years- Terminate and invite new claim
Amended for Gateway Closure project. STC305/AV
Amended for Gateway Closure project. STC305/AV
Changes - work (general N-Z): Started new job in addition to main job
Amended for Gateway Closure project. STC305/AV
Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from OA to OM)
New HHN OE52 added for task 177569
amendment to HHN made for tsk 177569
Specialist areas - Bank Liaison: Bank Liaison Team (Introduction)
amendment made for task 176656
Specialist areas - Bank Liaison: Bank Liaison Team (Introduction)
wording added for task 176656
Extra information: How To index
word change made to title of TCM1000654 for task 168330
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
Amendments made to NJ02 and NJ03. New NJ07 added
NJ07 amended
Payment - hardship: referral received by TCO H-ART (Hardship - Adjusting Recovery Team)
Amendment made to Joint Enquiry Team (JET) email address.
How to request documents stored on Accutrac
email address added for estates at step 1.
Renewals - work lists (Unprocessed): Unprocessed S17 work list (Info)
Note to acknowledge cases with UC interest
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
explanatory wording amended for task 171806
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
New Standardisd Messages added (NL20 & NL21) for task 171806
Further amendments made to ND33-ND63 for task 169913
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
More notes added to Misc section as per task 169913
New Standardised Messages NL20 & NL21 added for task 171806.
Specialist areas: international: Other Member States - EESSI Business Use Cases helpcard
Formatting changes
Formatting changes
Formatting changes
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
New hh notes added from ND30 as per task169913
Amended misc notes numbers
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
NJ02 - NJ10 HHN's added
Changes: children (A-E): childcare changes
NC54 deleted from Step 27
How to verbally replay the S17 to the customer
date removed from step 7. Task 155338
Extra information: How To index
New How To TCM1000654 added
Updated notes AR08 and AR23 to prevent misinterpretation of meaning.
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
New HHN's added. NG22, NG23 & NG24
New HHN numbers added to the Childrens Index
Amendments made to NG22 - NG24
Amendments made to NG22-NG24
Amendment made to NG22
Notes - standardised messages (T to W): standardised messages - U - Compliance
Amended UG10 to correct TCC5 to TCC2
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
This Note no longer used from July 2018 added to various notes
Stopping tax credits: specialist areas: Mismatch UC Stop Notices listings
Redundant steps removed following task review. STC302/AV
Renewals: miscellaneous (G-R): renewals - restore - PY or earlier years
Further amendments implemented following meeting today 18/6/18 and what was agreed. Amendments to Step 12 following meeting 18/7/18 Task 149308.
Spell check put through the guidance so a few slight changes made.
Indent added in Step 12 for the Note
Notes - standardised messages (T to W): standardised messages - U - Compliance
New Household notes re SMS messages at UD26 and UD27 plus updated UG10
Payment - direct payments: Direct payments - validate large payments
Partly updated by amending HHN's in Steps 8, 12, 13, 16 and17. Step 18 removed and document renumbered 18 onwards.
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
Republished as the changes did not appear on Gov.uk
Changes - miscellaneous (A-F): establish if a change can be made (AG)
Step 11 amended to reflect latest policy
Payment - hardship: referral received by TCO H-ART (Hardship - Adjusting Recovery Team)
Amended Steps 7, 8 and 31 to show correct HHN and to issue TC2043 letter. Also corrected link in Step 11 to Step 12 rather than 13.
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PA to PM)
Changes made to the PM32, PM61 and PM62 Standardized Messages.
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
NG21 HHN Explanantion completed
Payment - overpayments (A-C): Overpayments - certificate of debt - explanation
Update for Data Protection Act changes 2018 for task 152883. J Miller
Specialist areas - Bank Liaison: Bank or building society accounts - invalid accounts (AG)
Update for Data Protection Act changes 2018 for task 152883. J Miller
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
New NG21 HHN added
How to enter childcare costs when they are claimed for the first time
last line of step 4 changed from child to childcare
Contact - complaints handling (except CSSG): Complaints handling - all areas except CSSG
Update for Data Protection Act changes 2018 for task 152883. J Miller
Miscellaneous (E to O): NINO investigation case management
Update for Data Protection Act changes 2018 for task 152883. J Miller
Notes - recording and viewing: Notes - recording and viewing (Introduction)
Update for Data Protection Act changes 2018 for task 152883. J Miller
Notes - recording and viewing: Application Notes (Info)
Act changes 2018 for task 152883. J Miller
Notes - recording and viewing: Maintain Household Notes function (Info)
Update for Data Protection Act changes 2018 for task 152883. J Miller
Renewals - work lists (Unprocessed): Unprocessed S17 work list - RTI Incompatible
advice changed to advise at step 31 and TCM0172080 changed to TCM0172060
Added new Household Note bullet in Step 8 for 'IA42'
Award Declaration - RLS markers (info)
Note(s) added for changes to NTC historical output notices availability, task 152891
Note(s) added for changes to NTC historical output notices availability, task 152891
How to find the date a notice was issued
Note(s) added for changes to NTC historical output notices availability, task 152891
How to find the type of notice that was issued
Note(s) added for changes to NTC historical output notices availability, task 152891
How to issue duplicate or copy notices
Note(s) added for changes to NTC historical output notices availability, task 152891
How to issue duplicate or copy notices
Note(s) added for changes to NTC historical output notices availability, task 152891
How to re-issue an Individual Debt Statement (IDS) - TC1131
Note(s) added for changes to NTC historical output notices availability, task 152891
How to view the date of issue of an Individual Debt Statement (IDS) – TC1131
Note(s) added for changes to NTC historical output notices availability, task 152891
Notices - general: RLS items: undelivered notices
Note(s) added for changes to NTC historical output notices availability, task 152891
Payment - overpayments (F-P): Overpayments - HMRC and customer responsibilities (Info)
Note(s) added for changes to NTC historical output notices availability, task 152891
Renewals - miscellaneous (S-Z): Renewals - Statement of Account (Info)
Note(s) added for changes to NTC historical output notices availability, task 152891
Note(s) added for changes to NTC historical output notices availability, task 152891
How to enter childcare costs when they are claimed for the first time
Update contails lower level detail on the process
Specialist areas: international: right to reside: contents
New page added. TCM0307180 - Retaining a right to reside following giving up work during the latter stages of pregnancy
Format change
Format change
Extra information: glossary: T
New bullet point added in the Temporary and permanent absence paragraph
Payment - hardship: referral received by TCO H-ART (Hardship - Adjusting Recovery Team)
amendment made to step 21 and step 22 to show updated process
Update for Data Protection Act changes 2018. Task 152883
Update for Data Protection Act changes 2018. Task 152883
Renewals: miscellaneous (G-R): renewals - restore - PY or earlier years
Links checked as last time I saved in draft it published!
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Incomplete, Unsigned or No PY-1
Step 27 in 1st If statement removed bulet stating "make a note that you will need to contact customer by telephone or issue a TC664". In the warranty period.
New notes AR24 & AR25 added. Task 2136
Appeals- Response writers- consider what information can be disclosed
Update for Data protection Act changes 2018. Task 152883
Renewals - work lists (Unprocessed): Unprocessed S17 work list - RTI Incompatible
Note added to Steps 2, 3 and 6 for when a CY UC marker or HHN TP04 present to - finalise PY.
Appeal stages - Mandatory Reconsideration - initial action
Address for N Ireland updated for task 149717.
New Step added at Step 13 - if customers AA, DLA , PIP or AFIP has stopped. Renumbered Steps and corrected links as required.
Notes - standardised messages (T to W): standardised messages - U - Compliance
Change made to HHN UA61 to include S31 or S32 which ever is applicable.
Claims: capture (Q-Z): unauthorised access to a claim
Amendment to introduction by deleting 'redirect the correspondence on DMS'. Step 9 dealing with a piece opf corre and mail item from DMS cahanged around in the step. Electronic removed prior to records in Steps 8, 9 and 10. Extra bullet in 10.
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
Format change.
Eligibility - childcare element (WTC): Incapacitated partners (Info)
Additional qualifying benefits added to schedule
Specialist areas: international: European Member States: contents
New guidance
New page added TCM0036092 Customer is serving a prison sentence, no children and tax credit is in payment.
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
Guidance amended. Two new HHN added 28 and 29.
Title page changed - Customer is serving a prison sentence
Guidance updated. Page title changed.
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New note XF65 added.
Amended guidance. Updated MET Check rate.
Appeal stages - Mandatory Reconsideration - initial action
Address for NI Appeals Service updated for WI 149717
Manual Owner details updated WI 149717
Amended guidance. Step 8 updated to show the letter to issue is TC2206
Appeals - Mandatory Reconsideration - process
Address for NI Appeals Service updated for task WI 149717
Appeals stages: Appeals stage 4 - preparing the response
Address updated for NI Appeals Service for task WI 149717
address for NI Appeals service updated for task WI 149717
New MR Household Note AR30 DB
Amendments to AD01 - AD15 and new AD16 and AD17 added LH
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Duplicate
Spelling of Finalised in guidance amended to make guidance consistent.
New household notes added for National Minimum Wage. MW01-MW10. Task 146245
Eligibility - income (other than earnings): Income - miscellaneous (Info)
Department of Employment and Learning changed to Department for Communities and/or the Department for the Economy
HH Note HB28 replaced with HB47
Miscellaneous (A to B): rates and thresholds (Info)
added 2018-2019 rates and thresholds
Extra information: glossary: B
New section added for Benefit paid by Scotland
Eligibility - income (other than earnings): Income - benefits (Info)
Details of Carer's Allowance Supplement paid in Scotland added
Eligibility - income (other than earnings): Income - miscellaneous (Info)
Certain Scottish supplementary payments added
Note added regarding the Carers Allowance Supplement paid in Scotland
Eligibility - childcare element (WTC): Childcare provided in child's home - Wales (Info)
New paragraph re. Social Care (Wales) Act 2016 added
Extra information: glossary: A
Bullet point amended in relation to the Social Care (Wales) Act 2016
Eligibility - income (other than earnings): Income - investments (Info)
19.3.18 Disregard, Help to Save Bonus added
Notes - standardised messages (T to W): standardised messages - U - Compliance
Updated notes UA18, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 59, 63, 84, 86, 91, UB97. New notes UG12,13, 14, 15,16
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Duplicate
New step 10 giving instructions if duplicate declarations are received on the same day. Steps following step 10 renumbered. New steps 17, 18 and 19. What was 17 send docs to storage now 20. Additional 3 SW HHNS 84,85 & 86 included in steps 17 - 19
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from ST to SZ)
Three extra SW HHNs added SW84 to SW86.
Extra information - Bank Details Guide - Bank Details Guide (Introduction)
WI144709 - Updated Bank Liaison team contact details.
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Incomplete, Unsigned or No PY-1
Spelling amendments made
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Incompatible
At Step 32 Where the 'Refer to manual process' pop up appears, transfer the Unprocessed S17 worklist item to Robotic BF MU replaced with S17 Incompatible MU.
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PA to PM)
WI142141 New HHN added
Extra information: How To index
New How To TCM1000651 added
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Incompatible
Various changes made to incorporate new Call Me letter TC2207
At Step 32 Unprocessed S17 Incompatible BF MU replaced with S17 Robotics BF MU.
Extra information - miscellaneous information: MU table
Unproc S17 Incompatible Robotic BF 249914 included
Payment - hardship: referral received by TCO H-ART (Hardship - Adjusting Recovery Team)
WI 138928 Step 18 amended
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PA to PM)
WI 142141 New standardised message added
Amended to draft for WvP task 1895 RF
New Household notes added IJ11 - IJ15 CT
Contact - customers and employers: using Big Word
Amended to draft RF
WI 142201 Note added to Required Information
New household notes AR28 and AR29 added Task 138627
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
New Robotics note NC90 added.
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from ST to SZ)
SW80 - SW83 added.
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)
WI 133736 HH Note wording amended for RTI
Extra information: glossary: A
Update the 'Approved Training' courses for Northern Ireland.
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Incomplete, Unsigned or No PY-1
changes to step 16 made for task 5446. changes to background notes made for task 5456.
cnanges to step 12 made for task 5448. changes to step 23 and step 24 made for task 1881. J Miller
reverted to draft for Task 2041 (GM).
Process updated for Right to Reside satisfied by residency.
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New XS48 standardised message added. WI142916
Notes - standardised messages (T to W): standardised messages - U - Compliance
Four new HRR notes UD22-25
Extra information - Bank Details Guide - Bank Details Guide - N
WI 133749 - Nationwide payment information amended
Notes - standardised messages (T to W): standardised messages - U - Compliance
New household note UD21
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
Amendment to TD05 note needed to include Re-claim date. STC298/AV.
Claims - rejecting: Rejecting a claim during capture (AG)
Page archived. Guidance obsolete.
Claims - rejecting: Rejecting a claim during capture (Info)
Page archived 9/2/2018.
Claims: capture (A-C): claim forms with attachments - sifting at Netherton
Page archived 09/02/18.
How to conduct the self-employment assessment on self-employed entertainers and performers
Redaction class applied
Claims - capture (L-P): manual capture helpcard
Correction at 6.6 6.7 6.9 with bank details
NTC listings (miscellaneous): NTC listing - PXCE listing
Link to TCM0066280 removed for task 1689.
Claims - capture (L-P): manual capture helpcard
removal of links to TCM0066280 and TCM0062280 for task 1689
Eligibility - income (calculation): Income calculation - general deductions (Info)
Note added to clarify who can claim Gift Aid deductions Task 138852 - 6067487
Specialist areas - document verification: document handling: missing document action - TCO only
Amended to Draft Task 3359 RF
changes made for task 1689, J Miller
Rewritten for staff in WVP DS PW
Renewals - change of circumstances: Renewals - change of circumstances - where to notify (Info)
wording modified re appropriate office for task 1689
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
All redundant notes archived or deleted as appropriate. STC291/AV.
Miscellaneous (E to O): National Health Service Widening Access Trainee (NHS WAT)
TC600 amended to TC603 in the Background section. Task 1333 CT 8.1.18
2017
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New HHN XF55 Task number 3286
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Incomplete, Unsigned or No PY-1
Amendments as a result of task 2125. Renewals worklist automation Robot issuing letter/form and populating HHNs
Backdating: backdating (all): contents
New pages TCM0022120 & TCM0022150 added.
Links to TCM0022140 archived
Backdating: backdating (all): benefit interest present - backdating
Page archived.
Changes: children (A-E): childcare changes
Task (3261) amendment to include TC1250. Plus minor formatting amendments
Payment - payment profile: Payment profile - payment frequency (Info)
Amended 'One off payments' para to include paying a balance following a change of circs. Tasl 5479.
Changes - death (Child): death of a child identified in the national media - Priority 1 team only
Link updated
Claims: capture (Q-Z): same sex couples - late capture of claims received before 05/12/05
merged with TCM0068020
Claims: capture (Q-Z): trace employer
merged with TCM0068080
Claims: capture (Q-Z): trace employer (Info)
Archived a merged with TCM0068100
Claims: capture (Q-Z): contents
archived pages removed
reformatting
Stopping tax credits: work lists (unfinalised): contents
archived as moved to TCM0370000
MV01 to MV58 updated.New MV59 created.
Claims - capture (L-P): Logging claims
merged with TCM0066020
Claims - capture (L-P): Logging claims (Info)
archived 24/11/2017 as merged with TCM0066040
Claims - capture (L-P): contents
archived pages removed
Stopping tax credits: work lists: contents
page moved
Stopping tax credits: work lists (unprocessed): duplicate
archived as merged with TCM0370300
Stopping tax credits: work lists: Unfinalised in Year S17 (IYS17)
title amendment
title amendment
Stopping tax credits: work lists (unprocessed): duplicate
Page resurrected
Stopping tax credits: work lists: contents
TCM0370280
minor amendment
Archived page removed
Stopping tax credits: work lists (unprocessed): work items - reasons (Info)
archived 23/11/2017 as obsolete
Stopping Tax Credits: In Year Finalisation: contents
page moved
Stopping Tax Credits: In Year Finalisation (L-Z): contents
archived as merged
Renewals: miscellaneous (G-R): contents
archived pages removed
Stopping tax credits: change of circumstances: where to notify (Info)
Archived 22/11/2017 as obsolete
Stopping tax credits: change of circumstances: in year finalisation - family break up
Archived 22/11/2017 as obsolete
Stopping tax credits: change of circumstances: contents
archived pages removed
Archived 22/11/2017 as obsolete
Archived 22/11/2017 as obsolete
Archived 22/11/2017 as obsolete
Stopping Tax Credits - In Year Finalisation (A-K) - income check
Archived 22/11/2017 as obsolete
Stopping Tax Credits: In Year Finalisation: contents
archived pages removed
archived page removed
archived page removed
Archived 22/11/2017 as obsolete
Stopping tax credits: specialist areas: contents
Archived 22/11/2017 as obsolete
Stopping tax credits: work lists (unfinalised): appeal
Archived 22/11/2017 as obsolete
Stopping tax credits: work lists (unfinalised): awaiting change of circumstances
Archived 22/11/2017 as obsolete
Stopping tax credits: work lists (unfinalised): Compliance, SCO or inhibited only
Archived 22/11/2017 as obsolete
Stopping tax credits: work lists (unfinalised): initial action
Archived 22/11/2017 as obsolete
Stopping tax credits: work lists (unfinalised): manual finalisation
Archived 22/11/2017 as obsolete
Stopping tax credits: work lists (unfinalised): multi-entry
Archived 22/11/2017 as obsolete
Stopping tax credits: work lists (unfinalised): unprocessed change of circumstances
Archived 22/11/2017 as obsolete
Archived 22/11/2017 as obsolete
Stopping tax credits: work lists (unfinalised): verification failure
Archived 22/11/2017 as obsolete
Stopping tax credits: work lists (unfinalised): work list reasons
archived 22/11/2017 as obsolete
Stopping tax credits: work lists (unprocessed): AA action - change of circumstances
Archived 22/11/2017 as obsolete
Stopping tax credits: work lists (unprocessed): AA action - verification failure
Archived 22/11/2017 as obsolete
Archived 22/11/2017 as obsolete
Stopping tax credits: work lists (unprocessed): multi-entry
Archived 22/11/2017 as obsolete
Stopping tax credits: work lists (unprocessed): NINO, P marker or IYSD not present (AG)
Archived 22/11/2017 as obsolete
Stopping tax credits: work lists (unprocessed): work items - regeneration (Info)
Archived 22/11/2017 as obsolete
Stopping tax credits: work lists: contents
archived pages removed
Stopping Tax Credits - In Year Finalisation (A-K) - initial action
Archived 22/11/2017 as obsolete
Stopping Tax Credits - In Year Finalisation (A-K) - In year specified date (info)
archived 22/11/2017 as obsolete
Stopping tax credits: award declaration (capture): sifting correspondence
Archived 21/11/2017 as obsolete
Stopping Tax Credits: Award Declaration (capture): contents
Archived page removed
Stopping tax credits: award declaration (general): disregard
Archived 21/11/2017 as obsolete
Stopping Tax Credits - Award Declaration (general) - record as not served
Archived 21/11/2017 as obsolete
Stopping tax credits: award declaration (general): contents
archived pages removed
Claims - rejecting: rejection due to a verification failure
Step 3 amended to include additional standard wording around no RTR, 3 month residency and when joint claim should have been made as a single claim (Task 3295). Merged with info page TCM0070080.
Claims - rejecting: Rejection due to a verification failure (Info)
Archive as merged with TCM0070100
archived page removed
Claims: capture (Q-Z): unauthorised access to a claim
additional information about how to find TC669 added. general reformatting
Specialist areas - Specialist Trace: NINOs and NONOs - Specialist Trace Unit only
Archived as obsolete 15/11/2017
Archived as obsolete 15/11/2017
Archived as obsolete 15/11/2017
Archived as obsolete 15/11/2017
Specialist areas - Specialist Trace: contents
Archived pages removed. New page added
Task 1245 - change link to STU guidance
Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from OA to OM)
HHN OE47 amended, OE51 added. Task 1333
Notes - standardised messages (T to W): standardised messages - U - Compliance
UG10 amended
Miscellaneous (E to O): National Health Service Widening Access Trainee (NHS WAT)
Ongoing changes being made within the guidance for Task 1333. 13.11.17 CT
Specialist areas - Post Room: Post Room - initial action
Task 1689, Netherton removed, Step 11 deleted
Specialist areas: Rapid Data Capture: Rapid Data Capture - exceptional claims - handling (Info)
Archived as obsolete 14/11/2017
Specialist areas: Rapid Data Capture: Rapid Data Capture - exceptional claims - handling (AG)
Archived as obsolete 14/11/2017
Specialist areas: Rapid Data Capture: Rapid Data Capture - post handling (Info)
Archived as obsolete 14/11/2017
Specialist areas: Rapid Data Capture: contents
archived pages removed
Archived as obsolete
Specialist areas: Rapid Data Capture: Rapid Data Capture (Introduction)
Archived as obsolete
archived as obsolete
Netherton removed from title task 1689. re-titled pre-capture
Task 1245 - change reference to STU guidance in Step 3. Met check table updated for 17/18
Claims: pre-capture: Pre-capture - employment check
'Netherton' removed for task 1689. title amended
MET levels updated to include 2016-2017 and 2017-2018 tax years (Task 4416)
Miscellaneous: C to D: identity fraud
Changes made in accordance with the new scanning contract. Task 1689.
Miscellaneous: C to D: identity fraud (Info)
Archived as merged with TCM0134480
link updated
Claims: capture (D-K): intelligent manual capture - information capture (AG)
link updated
Specialist areas: early targeted action: penalty debt recovery
Task 2229 - reference to Post Office removed
Changes made in accordance with the new scanning contract. Task 1689
Stopping tax credits: award declaration (capture): sifting correspondence
Task 1689. Netherton removed
How to check if customer’s postcode is in a closed postcode area
Task 1689, Netherton removed
Changes - death (child): Death of a child - new claims (Info)
Changes made in accordance with the new scanning contract. Task 1689
Changes - miscellaneous (G-Z): Notifying a change (Info)
'Netherton' removed for task 1689
Pre Capture - carers allowance and pension check
'Netherton' removed, task 1689
Miscellaneous (E to O): Fast Track (IS, JSA, ESA) - new child claims
Task 1689. Netherton replaced
Renewals - Annual Declaration (capture): Annual Declaration - February 1 to April 5 - Netherton only
Archived as obsolete
archived as obsolete
Renewals: Annual Declaration - sifting correspondence - Netherton only
Archived as now obsolete
Claims - capture (L-P): Pre-capture checks - Manual Capture team
Archived as now obsolete
Task 2136. Added standardised notes AR24 and AR25.
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
Amendments made to TU prefix notes following review. STC289/AV
Stopping tax credits: work lists: Unprocessed In Year S17 (IYS17)
Removal of steps 25 & 30-38 following review & testing. STC289/AV
Miscellaneous (E to O): NINO investigation case management
Task 1245 - remove reference to TCM0300110
merged with TCM0136320 and out of date contact details removed
Miscellaneous (E to O): NINO investigation case management (Info)
page archived
contents page updated
archived page removed
Miscellaneous (E to O): List A - adding cases
merged with info page TCM0136220
Miscellaneous (E to O): List A - adding cases (Info)
page archived
Miscellaneous: C to D: resolve DWP alert type 3064 - date of death (Info)
Page archived 02/11/2017 as merged with TCM0134700
TCM0134680 removed
page removed
Miscellaneous: C to D: resolve DWP alert type 3000 and 3002 - non-match on NINO
merged with info from TCM0134640
Miscellaneous: C to D: resolve DWP alert type 3000 and 3002 - non-match on NINO (Info)
Archived as merged with TCM0134660
merged with TCM0080300
Archived as merged with TCM0080300
merged with TCM0080120
minor amendment
Archived as merged with TCM0080140
Archived as merged with TCM008220
Payment - hardship: referral received by TCO H-ART (Hardship - Adjusting Recovery Team)
Step 22 amended 27.10.17 Task 1707
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PA to PM)
PM29 amended Task 1707
NTC listings (miscellaneous): NTC listing - PXCE listing
merged with info page TCM0192020
NTC listings (miscellaneous): NTC listing - PXCE listing (Info)
archived
Payment - overpayments (A-C): Overpayments - certificate of debt - explanation
merged with info page TCM0224180
Payment - overpayments (A-C): Overpayments - certificate of debt - explanation (Info)
archived
Payment - overpayments (A-C): contents
archived page removed
Notes - standardised messages (T to W): standardised messages - U - Compliance
UA10 amended
Renewals - work lists (Unprocessed): Unprocessed S17 work list - AA action - verification failure
minor title amendment
block quote removed
Miscellaneous (A to B): Access to DWP Data (Info)
page archived as obsolete
archived as obsolete
Miscellaneous - A to B (Access to DWP Data; Award calculation): contents
archived page removed
Claims: capture (D-K): further information supplied by customer (Info)
archived as merged
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PA to PM)
HHN PM24 amended and PM29 archived. Task 1707
Payment - hardship: referral received by TCO H-ART (Hardship - Adjusting Recovery Team)
links updated
EZ01/02 added
Payment - hardship: referral received by TCO H-ART (Hardship - Adjusting Recovery Team)
Task 1707. Referring to calculation sheet at step 18
Task 1707
Task 1707. Amendment to step 18
Claims: capture (D-K): intelligent manual capture - disability element (AG)
Bullet point at Step 2 removed re case having been referred from Netherton to Scotland to perform a Severe Disability check.Task 1689
Renewals - change of circumstances: Renewals - change of circumstances - where to notify (Info)
bullet point added for appropriate addresses from Oct 2017 task 1689.
Stopping tax credits: change of circumstances: where to notify (Info)
bullet point for appropriate office address from October 2017 added. Task 1689
Changes - death (customer): Death of a customer - referrals to Priority 1 team (Info)
Amended to draft Task 1689 (CT)
Changes made in accordance with the new scanning contract. Task 1689
Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from OA to OM)
New HHN's, OE41 - OE49 added. Task 1333
Task 3344 - Notes added to advise of action to take if there is an exception marker.
Task 3344 - Amendment to step 4. Note added regarding exception markers
Task 3344 - step 5 amended. Note added regarding exceptions
Task 1245 - TC1120 added to guidance
Appeals - Mandatory Reconsideration - process
Update to NI Appeals Service postcode
Appeal stages - Mandatory Reconsideration - initial action
Update to NI Appeals Service Postcode
Appeals stages: Appeals stage 4 - preparing the response
Update to postcode for NI Appeals Service
How to refer a case to the Manual Payments Team
Manual payment form. Task 1707
Task 1245 - guidance amended to include the issuing of TC1120
How to check for entitlement to the four-week run-on
Changed the wording on second Note at Step 1 to read 'will still be eligible to' instead of 'will still receive'. Added 'Upon finalisation' to second sentence.
Changes - miscellaneous (A-F): establish if a change can be made (AG)
Amended step 26 for PY entitlement income banding check without using sees calc
Extra information: How To index
New How To TCM1000137 added
Miscellaneous: C to D: resolve DWP alert type 3064 - date of death
DfC included for Northern Irleand
Payment - overpayments (A-C): overpayments (introduction)
Updated to include note for payment recovery in Northern Ireland
How to complete the late appeal template
Updated to include DfC for Northern ireland
Updated to include DfC for Northern Ireland
How to check if customer’s postcode is in a closed postcode area
Reference to DfC added as part of UC NI project.
How to check if customer’s postcode is in a closed postcode area
Reference to DfC added as part of UC NI project.
Included DfC for Northern Ireland and intro note
DfC included for Northern Ireland and intro note
DfC included for Northern Ireland and info note
Stopping tax credits: specialist areas: Mismatch UC Stop Notices listings
New step 12 & step 21 added re referring DOB listings for further investigation. STC284/AV.
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
New TL18 note for referral of DOB mismatch cases and 'response' changed to 'action' on TD08 note. STC284/AV
DfC included for Northern Ireland
Changes - death (customer): Death of a customer - referrals to Priority 1 team (Info)
DfC included for Northern Ireland.
Scanning project Task 1689
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from ST to SZ)
Changes made in accordance with the new scanning contract, Task 1689. SW76 added for Renewal Incompletes.
Appeal stages - Mandatory Reconsideration - initial action
DfC included for Northern Ireland
Appeals - Mandatory Reconsideration - process
Step 9 updated to include new NI Appeals address
Payment - hardship: referral received by TCO H-ART (Hardship - Adjusting Recovery Team)
Step 31 amended to add TC873A Task 2250
Appeals stages: Appeals stage 4 - preparing the response
Updated to include new NI address
DfC included for Northern Ireland
Miscellaneous: C to D: resolve DWP alerts (Introduction)
DfC included for Northern Ireland
Step 3 removed as no longer applies, steps renumbered (Task 1404)
Appeals - Mandatory Reconsideration - process
Step 4 and step 7 amended to updated procedure task 2210/3346
How to adjust in year payments
Amended for Task 1707
Notes - recording and viewing: Application Notes (Info)
DfC included for Northern Ireland
Claims - capture (L-P): personal acting bodies - incomplete applications work list items
DfC included for Northern Ireland
Eligibility - income (other than earnings): Income - miscellaneous (Info)
Reference to DSD changed to DfC as part of UC NI project.
Specialist areas - multi-agency: multi-agency - information disclosure to outside bodies
DSD changed to DfC as part of UC NI project.
Specialist areas - Specialist Trace: NINOs and NONOs - Specialist Trace Unit only
DSD changed to DfC as part of NI UC project.
Miscellaneous (E to O): Fast Track (IS, JSA, ESA) - WTC claims
DSD changed to DfC as part of UC NI project.
Miscellaneous (E to O): Fast Track (IS, JSA, ESA) - new child claims
DSD changed to DfC as part of UC NI project.
Claims - work lists (general): Incomplete Applications work list
Reference to DfC added as part of UC NI project.
Notices - general: Notices - applicant notice queries
DfC added as part of UC NI project.
Miscellaneous (A to B): Access to DWP Data (Info)
DfC included for Northern Ireland
Miscellaneous: C to D: resolve DWP alert type 3000 and 3002 - non-match on NINO (Info)
DfC included for Northern Ireland
Miscellaneous: C to D: resolve DWP alert type 3064 - date of death (Info)
DfC included for Northern Ireland
Renewals - Annual Declaration (capture): Annual Declaration - returning
DfC included for Northern Ireland
Notes - recording and viewing: Notes - recording and viewing (Introduction)
DfC included for Northern Ireland
Contact - complaints handling (except CSSG): Complaints handling (Introduction)
Included DfC for Northern Ireland
Contact - customers and employers: contact from customers (Info)
Included DfC for Northern Ireland
Included DfC for Northern Ireland
DfC included for Northern Ireland
Claims - work lists (VFs - miscellaneous): Verification Failures work list (Info)
DfC included for Northern Ireland
Changes - death (customer): Death of a customer - reporting to TCO (AG)
Included DfC for Northern Ireland
Changes - miscellaneous (G-Z): Notification of an award to disability benefit - adult
DfC included for Northern Ireland
Specialist areas - Persons from abroad: Persons From Abroad team - Refugee backdating
Amendments to all steps - Task 1914.
Reformatted
reverted to draft for STC project due in September. DSD changed to DfC as part of NI UC project.
Changes - death (child): Death of a child - reporting to TCO
Change to include DfC in Northern Ireland
Changes - miscellaneous (G-Z): Notification of an award of disability benefit - child
Including DfC for Northern Ireland
DfC included for Northern Ireland
Claims: capture (D-K): date of claim - identification (Info)
Included DfC for Northern Ireland
Extra information: glossary: V
DfC included for Northern Ireland
Specialist areas: Rapid Data Capture: Rapid Data Capture - post handling (Info)
DfC included for Northern Ireland
Claims - capture (L-P): Personal acting bodies - referral from Contact Centre or correspondence
DfC included for Northern Ireland
Specialist areas - Complex: Complex cases - state nationals covered by international agreements (AG)
DfC included for Northern Ireland
Miscellaneous (E to O): No trace of claim (AG)
page archived
Miscellaneous (E to O): No trace of claim (Info)
page archived
Specialist areas: international: European Member States: contents
New page TCM0305300 added
Extra information: glossary: A
DSD changed to DfC as part of UC NI project and SSAFA childcare providers removed.
Extra information - miscellaneous information: MU table
MU Table amended to show associated tasks and work lists.
Corrected broken links
Claims - work lists (general): Incomplete Applications work list helpcard
The guidance was written within a table, which is incompatible with gov.uk, so has been removed. Task 2111
Extra information: How To index
TCM1000314 added
Notes - standardised messages (T to W): standardised messages - U - Compliance
HRCC update - new household notes Task2271
Amendment to Compliance standardised messages (Task 2071)
UD17-20 added
Changes - death (customer): Death of a customer - reporting to TCO (Info)
Reference to DSD and SSO in NI changed to DfC
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
Amendment to TC15 and TC16
Payment - hardship: referral received by TCO H-ART (Hardship - Adjusting Recovery Team)
guidance republished
TCM0218020 republished after redaction issues resolved
Miscellaneous (A to B): Access to DWP Data (Info)
DSD reference changed to DfC
Notes - recording and viewing: Standardised referencing
Compliance note amended
Renewals - change of circumstances: Renewals - change of circumstances - where to notify (Info)
created reference to DfC from May 2016
Includes reference to DfC from May 2016
Stopping tax credits: change of circumstances: where to notify (Info)
Reference to DFC from May 2016 included
Includes ref to DFC from May 2016
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
NOT published - added XF21 & XF22 TFC notes
XF21 and XF22 added for TFC
Payment - hardship: referral received by TCO H-ART (Hardship - Adjusting Recovery Team)
Amendments plus addition of process for NES cases Task 1707
unpublished
page removed
Amended wording to AR11, AR14 and AR15 Task 2093 . New notes AR26 and AR27 added Task 2146
How to find DWP local office contact details
archived
Extra information: How To index
TCM1000097 archived
How to register an appeal on the tax credits computer
link to Step 7 added
Renewals - work lists (Unprocessed): Unprocessed S17 work list - RTI Incompatible
Amendments as a result of task 2125. Renewals worklist automation Robot issuing letter/form and populating HHNs
Sign off removed from AR notes as standard reference is already given at beginning of notes section. (Task 2093)
Task 1245 - amendment to Step 13 for Rule 1 to issue TC1120
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Incompatible
Amendments as a result of task 2125. Renewals worklist automation Robot issuing letter/form and populating HHNs
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XK03 note added.
Specialist areas - multi-agency: multi-agency - information disclosure to outside bodies
Step 4. Central Policy Team name updated to Process Design & Excellence Team.
Changes - death (customer): Death of a customer - reporting to TCO (Info)
Changes made in accordance with the new scanning contract, Task 1689.
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from ST to SZ)
SW99 added
Payment - returned or not received: TC241 declaration received
Task 2091 Replacement cashcheque project
Payment - returned or not received: Payment returned
Task 2091 cashcheque replacement
Payment - work lists: Bank Liaison - Applicant Failed Payment - £2,000 or under
Task 2201 AFP BF Process
IP40 note added. Task 1914.
Payment - returned or not received: contents
obsolete page removed from contents page
IP40 note added to Step 16. Task 1914.
Claims - capture (L-P): manual capture helpcard
Part 2 amended to remove the option of customer insisting that the claim is captured if they are in a closed postcode area.
Changes - death (customer): Death of a customer - Priority 1 team only
Bullet added to step 26 re not sending a claim pack to customers in closed postcode areas.
How to check if customer’s postcode is in a closed postcode area
Bullet added at Step 9 to state that a claim pack cannot be issued to a customer in a closed postcode area.
Renewals Annual Declaration (general): manual capturing a new claim - for late declarations
Address & Children sections amended to remove option for customer insisting that a claim is captured if they are in a closed postcode area.
Payment - work lists: Bank Liaison - Applicant Failed Payment - £2,000 or under
Task 2201 AFP BF process
new How To List added to contents page
Contact - customers and employers: Typetalk (Info)
Updated to new name and removing RNID reference.
Changes - children (F-Z): Name change - child
A child's name can be changed if it is due to transgender or gender questioning. Task 2185.
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)
New note NW30 added about child's change of name.
Claims - capture (L-P): Polygamous marriages (AG)
page archived as obsolete
How to find the Access to DWP Data System manual
Update to include current route to ADDM
How to contact Debt Management
Updated with current process
Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from OA to OM)
Change to sign off for standardised referencing (Task 2071)
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
Amendment to Compliance standardised messages (Task 2071)
Notes - Standardised Messages (Q to R): Standardised Messages - R - Resolution
Change to sign off for standardised referencing (Task 2071)
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SA to SD)
Amendment to Compliance standardised messages (Task 2071)
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SE to SI)
Amendment to Compliance standardised messages (Task 2071)
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from ST to SZ)
Change to sign off for standardised referencing (Task 2071)
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SJ to SS)
Amendment to Compliance standardised messages (Task 2071)
Amendment to Compliance standardised messages (Task 2071)
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PA to PM)
Task 1707 - slight amendments to wording - PM22 and PM26.
Changes - children (F-Z): Name change - child
A child's name can be changed if it is due to transgender or gender questioning. Task 2185.
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PN to PZ)
Amendment to Compliance standardised messages (Task 2071)
Change to sign off for standardised referencing (Task 2071)
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
Change to sign off for standardised referencing (Task 2071)
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)
Change to sign off for standardised referencing (Task 2071)
Notes - standardised messages (T to W): standardised messages - U - Compliance
Amendment to Compliance standardised messages (Task 2071)
Change to sign off for standardised referencing (Task 2071)
Notes: Standardised Messages (A to D): Standardised Messages - B - Backdating
Change to sign off for standardised referencing (Task 2071)
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
Change to sign off for standardised referencing (Task 2071)
Notes - recording and viewing: Application Notes (Info)
Change to sign off for standardised referencing (Task 2071) Reformatting.
Notes - recording and viewing: Application Notes and Household Notes - correct completion (AG)
Change to sign off for standardised referencing (Task 2071). Reformatted.
Notes - recording and viewing: Maintain Household Notes function (Info)
Change to sign off for standardised referencing (Task 2071). Reformatted block quote removed.
Change to sign off for standardised referencing (Task 2071). Reformatted.
Notes - standardised messages (H to I): standardised messages - H - verification failures
Change to sign off for standardised referencing (Task 2071)
Change to sign off for standardised referencing (Task 2071)
Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from OA to OM)
New household note added - OE50 Task 2247 IVA LEAP
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
Change to sign off for standardised referencing (Task 2071)
How to contact the Data Guardian
Task 2174 - redirect user as previous direction no longer valid
IA41 note added Task 1860
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
Reallocation of XH02 to XH04. XH01 XH02 and XH03 already used for Rules & digital service. Tasks 1196 and 1723.
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from ST to SZ)
Amendments made to SW67 and SW68 to include outbound call.
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New digital note created for new tax credit claims using an I-form Task 1967
Changes: children (A-E): child or qualifying young person - adding or re-including
Task 1764, amended at Step 9 to follow Insufficient Information process if unable to contact customer for info or customer unable to provide missing info
How to finalise PY and renew CY using Manage Finalise
Additional info to revisit case Task 2125
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
New Household note XK01 added
How to check, establish the reason for, set or remove the Finalisation Inhibited signal
Note added to refer staff back to the original guidance where working an HRR/UP case. Task 1771
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from ST to SZ)
New HHNs SW63 to SW73 for S17 Renewals and Robotic Automation
HH note to include the date restriction ended
Claims - work lists (general): Incomplete Applications work list
Amended due to PXCE functionality update re invalid postcodes. Reference to double clicking removed from step 24.
Changes - work (general A-M): Benefit start/end dates
Task 1764. Step 2 to follow Insufficient Information. Step 4 customer now in receipt of ESA(IR) or PC reworded. Step 7 to calculate 4WRO as no longer send to 4WRO team. Steps renumbered.
Changes - customer: Family break-up
Task 1764. Step 3 form changed from TC1036 to TC1213. Step 10 remove reference to TC648. Step 18 deleted and incorporated into step 16.
Task 1764. Wording to update household notes amended.
Changes - work (left job): Left only job, not starting new job
Task 1764.
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PN to PZ)
Added notes PW06 - PW09. Task 1761
Task 1764 step 2 updated for Insufficient Information process, Step 10 updated to send redirection sheet instead of TC649
Step 11 added
Added notes to remind household breakdown date must be entered Task 1922
Task 1764 updates to step 8 for household note and step 11 for process to notify CBO
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SJ to SS)
SN32, SN33 and SQ08 added - Task 1725
Notes - standardised messages (H to I): standardised messages - H - verification failures
HC73, HC74, HC75 added (Task 1725)
Payment - direct payments: Direct payments - validate large payments
Added note to consider identified error example. Task 1922
Changes: children (A-E): date of birth - correction
Task 1764, step 3 updated from TC609 to TC664, Steps 8 and 9 changed from three months to one month
Extra information - miscellaneous information: MU table
Robotics MUs added
Specialist areas - Valuables: Birth certificates - replacement requests (AG)
'Netherton' removed from steps, some reformatting,task 1689
Renewals - Annual Declaration (capture): Annual Declaration - returning
Removed 'Netherton' for task 1689
How to update previous year income details
Steps 2 and 3 amended Task 1764
Changes - work (general A-M): Employment started (AG)
Step 2 amended to include step to check for bank account
Step 3 amended to show insufficient information process
Step 15 household notes removed
Reformatted for readability.
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from ST to SZ)
New HHN SW75
How to enter benefit start or end dates on a post award claim
Steps 6 and 7 updated to show one month restriction. (Task 1764).
Claims: capture (D-K): intelligent manual capture - information capture (AG)
'Netherton' removed, task 1689
Changes - work (general A-M): Address/work change - country outside UK
Task 1764 updates to steps 1, 2 and 3. Step 4 incorporated into step 3.
NTC listings (miscellaneous): NTC listing - PXCE listing
Netherton removed from title. Task 1689.
Claims - work lists (general): Incomplete Applications work list
Step 23 amended to show process of accessing ADD - Task 1898
How to issue a manual statement of account
page archived as obsolete
Appeals: How to refer or progress chase a case with the International team
mailbox details updated
Claims: storage and retrieval: scanned image retrieval (AG)
"Netherton only" removed. Task 1689
Claims: storage and retrieval: storage - preparing and sending documents
"Netherton" removed . Task 1689
Extra information - miscellaneous information: MU table
MUs added for Exceptions - Task 1503
05/04/17 version republished
MU Table amended to show associated tasks and work lists.
Payment - overpayments (D-E): disputed overpayments-establish three month time limit
Amended Step 14 to advise caseworker to address all issues before transferring papers to storage (Task 2063)
Notices - work lists: Award Notice Overflow work list (Info)
Page archived
Notices - work lists: Award Notice Overflow work list (AG)
Page archived
Notices - work lists: contents
Links to TCM0186040 and TCM0186020 archived
Claims: capture (A-C): claim forms with attachments - sifting at Netherton
Minor amendment - Task 1503
Specialist areas - document verification: document handling: TCO Document Verification teams only
Amendment to Step 18
Notes - standardised messages (T to W): standardised messages - U - Compliance
new household note added UH15 - task 2134
Stopping tax credits: work lists: Unprocessed In Year S17 (IYS17)
Amended following issues raised during testing.
Specialist areas: international: miscellaneous: contents
TCM0304550 added
Extra information - miscellaneous information: MU table
MU Table amended to show associated tasks and work lists.
Payment - work lists: Bank Liaison - Applicant Failed Payment - £2,000 or under
Task 1784 cash cheque decommissioning
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
TU43 & TU44 notes added re Appeals & Complex. TD17, TD18 and TU30 made obsolete.
Stopping tax credits: work lists: Unfinalised in Year S17 (IYS17)
Step 16 amended re transferring worklist items to Complex.
NTC listings (miscellaneous): NTC listing - PXCE listing (Info)
Reference to Netherton removed from title for Task 1689
Stopping Tax credits - Award Declaration - returning award declaration (info)
'Netherton' removed, task 1689
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
Task 1784 cash cheque decommissioning new note DF16
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PA to PM)
Task 1784 additional notes PA50, PB30-33
II98 and II99 added task 2028
Payment - overpayments (A-C): overpayments (introduction)
Income disregard from April 2016 added
Changes; payments: CTC - changes to nomination / payment frequency
Task 1784 cash cheque decommissioning
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from ST to SZ)
New household note SW62 added
Appeals - Mandatory Reconsideration - process
Step 7 amended
New link at Step 9 and replaced interim guidance to permanent guidance link. General edit.
Step 7 linked to new How To TCM1000098
Task 1903 - Updated to include revised AR08 note and new AR22 and AR23 household notes.
Appeals - Mandatory Reconsideration - process
Task 1903 - updated to include reference to new household note AR23 replacing AR08
Payment - hardship (general): Hardship - manually backdating payment adjustments
Task 1784 cash cheque decommissioning
Appeals - Mandatory Reconsideration - process
Tax Free Childcare guidance inserted LR
Payment: manual payment - User Requested Payment (URP) - determine if it can be paid by Bacs
Task 1784 removed reference to R92TC as form no longer used
Payment - work lists: Authorise or reject user requested payments - URP Authorisers Team
Task 1784 removed reference to R92TC as form no longer in use
Extra information - miscellaneous information: MU table
MU Table restructured to group management units with corresponding task and work lists.
Payment - hardship (general): Hardship - clerical top-up after referral from DMB - TCO only
Task1784 removed reference to R92TC form as no longer used.
How to follow the guidance in CGL instructions for carrying out a one year calculation
page archived 27/04/17
Specialist areas - Valuables: Manual payment requests - Valuables team only (AG)
page archived as obsolete
Specialist areas - complex: complex cases - manual payments - issuing
Task 1784 cash cheque decommissioning removed link to out of date guidance
Changes - customer: Customer or Partner is serving a prison sentence or on remand
Amendment to step 6 NC98 to NC99
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
Added H/H note NC99 and note explanation re task 1912
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)
Added NM26 System fix HHN
Backdating: backdating (all): backdating - initial action
New steps included to recognise possible Universal Credit (UC) interest
Notes - standardised messages (T to W): standardised messages - U - Compliance
New Household Note UG11 to advise outcome of Compliance activity (Task 2054).
Renewals Annual Declaration (general): manual capturing a new claim - for late declarations
Amended regarding UC two child limit exception from 06/04/17. Also amended for Summer Budget 15 (1503)
Renewals: miscellaneous (G-R): renewals - restore - PY or earlier years
Task 1503 Summer Budget 15 changes.
Amended regarding UC 2 child limit exception.
Renewals: miscellaneous (G-R): renewals - late correspondence - identify
62 days amended to 60 days to align with legislative timeline.
Task 1503 Summer Budget 15 changes.
Renewals - Mismatch Team: Mismatch Team - Phase 2 - process returned TC603D
Task 1503 Summer Budget 15 changes
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Incomplete, Unsigned or No PY-1
Task 1503 Summer Budget 15 changes
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Unprocessed change of circumstances
Task 1503 Summer Budget 15 changes
Payment - work lists: Bank Liaison - Applicant Failed Payment - £2,000 or under
Task 1784 cash cheque decommissioning project
Specialist areas - Specialist Trace: contents
TCM0300260 added to contents page
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
Updated to include TL17 message
Amendment to Step 16. Task 862.
Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from OA to OM)
Updated IVA notes and three new ones created. Tasks 1111 and 1214
Payment - overpayments (F-P): Overpayments - Individual Voluntary Arrangement reported
Guidance updated to take account of court judgement. Task 1111
How to calculate the outstanding overpayment and any recoveries made since the IVA date
Changes due to court judgement. Task 1111
Task 1784 cash cheque decommissioning
Notes: Standardised Messages (A to D): Standardised Messages - B - Backdating
BZ42 note added re not backdating into a UC period.
Changes: children (A-E): child or qualifying young person - adding or re-including
Task 1566 - updated to include DMS instructions
Changes - miscellaneous (A-F): establish if a change can be made (AG)
Task 1566 - Amended to include DMS instructions
Changes - work lists: Unprocessed Change of Circumstances work list (AG)
Task 1566 - updated to include DMS instructions
Notes - recording and viewing: Application Notes (Info)
Note advising that a HHN should not be added in Rejected claim as this will resurrect the Rejected claim. (Task 1392)
Notes - recording and viewing: Notes - recording and viewing (Introduction)
Note advising that a HHN should not be added in Rejected claims as this will resurrect the Rejected claim. (Task 1392)
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PA to PM)
Task 1784 cash cheque decommissioning new notes PA45-PA49
Changes: children (A-E): child or young person - ending responsibility
Task 1566 - updated to include DMS instructions
Changes: children (A-E): date of birth - correction
Task 1566 - updated to include DMS instructions
Changes: children (A-E): date of birth - incorrect and makes child 21 or older
Task 1566 - updated to include DMS instructions
Changes - customer: Customer or Partner is serving a prison sentence or on remand
Task 1566 - updated to include DMS instructions
Task 1566 - updated to include DMS instructions
Task 1566 - updated to include DMS instructions
Task 1566 - updated to include DMS instructions
Changes - work (left job): Left main job, started new main job outside seven days
Task 1566 - updated to include DMS instructions
Changes - work (left job): Left main job, started new main job within seven days
Task 1566 - updated to include DMS instructions
Changes - work (left job): Left only job, not starting new job
Task 1566 - updated to include DMS instructions
page archived as obsolete
Miscellaneous: C to D: identity fraud
Note added to advise Child Benefit computer systems to be replaced by HMRC IT systems
Step 3 amended to remove reference to CBOL - Task 1869
Specialist areas: international: miscellaneous: death of a worker in the UK
Step 11 amended to remove reference to CBOL - Task 1869
Appeals stages: Appeals stage 6 - action on receipt of Tribunal decision
Task 1784 cash cheque decommissioning note added as step 3 to check for bank details
Specialist areas - international claims: manually paying WTC up front
Task 1784 cash cheque decommissioning removed reference to giro payment
Changes - miscellaneous (G-Z): contents
TCM0044160 added back in after page error caused deletion
Task 1784 cash cheque decommissioning project removed reference to giro payment
Claims: capture (D-K): intelligent manual capture - information capture (AG)
Amendments to step 28 (task1784 cash cheque decommissioning)
Appeals stages: Appeals stage 7 - consideration of appeal to Upper Tribunal
Note added to advise to check for bank details - Task 1784 cash cheque decommissioning
Claims - capture (L-P): manual capture helpcard
Amendment to 6.5 Task 1784 cash cheque decommissioning
Specialist areas - Post Office card account: Post Office card account - POca action guide
Note added to advise Child Benefit computer systems to be replaced by HMRC IT systems - Task 1869
How to obtain or check a child’s reference number on a Child Benefit claim
Note added to guidance to advise Child Benefit computer systems to be replaced by HMRC IT systems - Task 1869
How to update customer details using CBUS schedules
Note added to advise Child Benefit computer systems will be replaced by HMRC IT systems - Task 1869
How to update customer details using CBUS screens
Note added to advise Child Benefit computer systems will be replaced by HMRC IT systems - task 1869
How to check for a match on Child Benefit Service
Note added to guidance to advise Child Benefit computer systems will be replaced with HMRC IT systems.
Miscellaneous (A to B): rates and thresholds (Info)
2017/18 rates and thresholds added. 2016/17 corrected
Specialist areas - Valuables: Cashcheques - returned automatic cashcheques (Info)
Task 1784 note added that computer-generated cash cheques no longer issued from April 2017
Specialist areas - Valuables: Cashcheques - returned automatic cashcheques (AG)
Task 1784 note added regarding computer generated cashcheques no longer issued from April 2017. Reformatted.
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
ND24 HHN added
Task 1784 removed reference to payment by giro
Backdating: backdating (all): benefit interest present - backdating
minor formatting amendment
minor formatting amendment
Backdating: backdating (all): earlier claim - establishing evidence
minor formatting amendment
Changes - work lists: Unprocessed Change of Circumstances work list (AG)
Redaction class applied
Backdating: backdating (all): manual calculation - backdating
minor formatting amendment
Claims: capture (D-K): effective date - determine (Info)
Redaction class applied
Changes: children (A-E): child or qualifying young person - adding or re-including
minor formatting
Specialist areas: Rapid Data Capture: Rapid Data Capture - post handling (AG)
minor formatting
Redaction class applied
Specialist areas: international: miscellaneous: incorrect state - claim made
minor formatting amendment
Redaction class applied
Changes - death (child): Death of a child - new claims (AG)
SB15/1503 - notes added about summer budget 15
Changes - work (left job): Left only job, not starting new job
Amended regarding UC 2 child limit exception from 06/04/17.
Claims - work lists (general): Incomplete Applications work list
Task 1784 cash cheque decommissioning
Miscellaneous (E to O): Correspondence cannot be traced to claim
Bullets formatted. Amended regarding UC two child limit exception.
Changes - death (customer): Death of a customer - Priority 1 team only
Amended regarding UC 2 child limit exception.
Claims - requests: Eligibility query
Amended regarding UC two child limit exception.
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
Amended regarding UC 2 child limit exception. TU prefix notes amended following review of IYF Unprocessed guidance. TD05 note amended due to re-claim scenario.
Renewals: Annual Declaration - sifting correspondence - Netherton only
Task 1503 summer Budget process map and key words
Notes - standardised messages (T to W): standardised messages - U - Compliance
New UD notes added (UD11-UD15) Task HRR 1771
Claims - work lists (general): Incomplete Applications work list
Amended re UC two child limit exception.
Task 1784 - additional 'If' statement at Step 88
Notes added for Summer Budget 15 (Task 1503/SB15)
Miscellaneous (E to O): Fast Track (IS, JSA, ESA) - WTC claims
Amended re exceptions to closed postcode areas. Plus, notes added for Summer Budget 15 (Task 1503/SB15)
Miscellaneous (P to V): Tell Us Once - capturing and amending a claim
Notes added for summer budget 2015 (task 1503). Amended regarding UC two child limit exception.
Changes - work lists: Unprocessed Change of Circumstances work list (AG)
Block quote removed. Additional steps added regarding UC two child limit. Notes added for Summer Budget 15 (Task 1503/SB15)
Claims - capture (L-P): manual capture helpcard
Notes added for summer budget 15. Task 1503. Amended regarding UC two child limit exception.
Extra information - miscellaneous information: MU table
MUs added for Exceptions - Task 1503
Notices - general: Notices - manual correspondence team
Notes added for summer budget 2015 (task 1503)
Claims: capture (A-C): claim forms with attachments - sifting at Netherton
Amended for SB15/1503
How to use the SEES Tax Credits Entitlement Calculator
SB15/1503 - Notes added to Step 3
Notes added for Summer Budget 15 (Task 1503/SB15)
Specialist areas - complex: complex cases - manual payments - issuing
Notes added for Summer Budget 15 (Task 1503/SB15). Removed reference to form R92 and added note URP's (Task1784/Cashcheques)
Notes added for Summer Budget 15 (Task 1503/SB15)
Notes added for Summer Budget 15 (Task 1503/SB15)
Specialist areas - international claims: manually paying WTC and CTC together
Notes added for Summer Budget 15 (Task 1503/SB15). Removed reference to giro payments (Task 1784/cashcheques)
Extra information - miscellaneous information: Child entitlement messages
Note added for Summer Budget 15 (Task 1503/SB15)
Error messages added - task 1503
Specialist areas - Persons from abroad: Persons From Abroad team - Refugee backdating
Notes added for Summer Budget 15 (Task 1503/SB15)
Notes added as part of Summer Budget 2017 changes (Task 1503/SB17)
Specialist areas – Persons from abroad: Gateway Protection Programme
Notes added for Summer Budget 15 (Task 1503/SB15)
Notes added for Summer Budget 15 (Task 1503/SB15)
Specialist areas - international claims: preparing case to pay WTC and CTC
Notes added as part of Summer Budget 2017 changes (Task 1503/SB17)
Notes added for Summer Budget 15 (Task 1503/SB15)
Notes added for Summer Budget 15 (Task 1503/SB15)
Notes added for Summer Budget 15 (Task 1503/SB15)
Specialist areas: international: miscellaneous: derived rights
Notes added for Summer Budget 15 (Task 1503/SB15)
Specialist areas: international: miscellaneous: incorrect state - claim made
Notes added for Summer Budget 15 (Task 1503/SB15)
Pre Capture - carers allowance and pension check
Change to include additional exception (2 or more children) to closed postcode guidance
Claims: pre-capture: pre-capture - childcare charges check
Notes added for summer budget 17. Task 1503
Change to include additional 2 or more child exception for closed postcode.
Claims: pre-capture: Pre-capture - income check
Additional closed postcode exception included for 2 or more children
Claims: pre-capture: Pre-capture - employment check
change to include additional exception (2 or more children) to closed postcode guidance
Claims: pre-capture: Pre-capture - identity fraud check
Additional closed postcode exception included for 2 or more children
How to check if customer’s postcode is in a closed postcode area
change to include more than 2 children exception for closed postcode areas
How to use Geographic Step Closure (GSC) Override function
updated to include details of more than 2 children exception for closed postcode
How to check if customer’s postcode is in a closed postcode area
updated to include additional exception for more than 2 children in closed postcode areas
Specialist areas: Rapid Data Capture: Rapid Data Capture - post handling (AG)
Task 1503 summer budget changes
Changes - children (F-Z): Full-time non-advanced education or approved training - leaving
Notes added for Summer Budget 15 (Task 1503/SB15)
Changes - children (F-Z): Signals history (child signals only) - correcting effective date (AG)
General reformatting of bullets and IF statements. Notes added for Summer Budget 15 (Task 1503/SB15)
Notes added for Summer Budget 15 (Task 1503/SB15)
Notes added for Summer Budget 15 (Task 1503/SB15)
Changes - children (F-Z): full-time non-advanced education or approved training - continuing
Notes added for Summer Budget 15 (Task 1503/SB15)
Notes added for Summer Budget 15 (Task 1503/SB15)
Changes: children (A-E): date of birth - incorrect and makes child 21 or older
Note added as part of summer budget 2015 (Task 1503). General reformatting of bullets and If statements.
Note added as part of Summer Budget 2015 changes (Task 1503)
Changes - customer: Customer or Partner is serving a prison sentence or on remand
Notes added as part of Summer Budget 2015 changes (Task 1503)
Changes - customer: Insufficient information provided by customer
Notes added for Summer Budget 15 (Task 1503/SB15
Claims: pre-capture: TC1094 letter issued - customer queries
Note added for Summer Budget 15 (Task 1503/SB15)
Claims - work lists (general): Incomplete Applications work list helpcard
Notes added for Summer Budget 15 (Task 1503/SB15)
Changes - death (child): Death of a child - new claims (Info)
Notes added for Summer Budget 15 (Task 1503/SB15)
Note added for Summer Budget 15 (Task 1503/SB15)
Changes - death (child): death of a child - Priority 1 team only
Notes added for Summer Budget 15 (Task 1503/SB15)
Changes - death (child): Death of a child - new claims (AG)
Notes added for Summer Budget 15 (Task 1503/SB15)
Notes added for Summer Budget 15 (Task 1503/SB15)
Changes - death (Child): death of a child identified in the national media - Priority 1 team only
Notes added for Summer Budget 15 (Task 1503/SB15)
Changes - miscellaneous (A-F): Deleting details (AG)
Notes added for Summer Budget 15 (Task 1503)
Changes - miscellaneous (A-F): establish if a change can be made (Info)
Notes added for Summer Budget 17 (Task 1503/SB17)
Notes added for summer budget 15.Task 1503
Claims - work lists (VFs - miscellaneous): Verification Failures - Compliance activity
Notes added for Summer Budget 15 (Task 1503/SB15)
Changes - miscellaneous (G-Z): S19 - Priority 1 or Mismatch team change of circumstances (AG)
Notes added for Summer Budget 15 (Task 1503/SB15)
Claims: capture (A-C): child or young person restarts full-time education
Notes added for Summer Budget 15 (Task 1503/SB15)
Contact - complaints handling (except CSSG): Complaints handling - all areas except CSSG
Note added for Summer Budget 15 (Task 1503/SB15)
Claims: capture (D-K): effective date - determine (Info)
Notes added for summer budget 15. Task 1503
Claims - capture (L-P): Pre-capture checks - Manual Capture team
Notes added for Summer Budget 15 (Task 1503/SB15)
Claims - capture (L-P): Lone Parent Obligation - new claims
Notes added for summer budget. Task 1503
Notes added for Summer Budget 15 (Task 1503/SB15)
Note added for Summer Budget 15 (Task 1503/SB15)
Notes added for Summer Budget 15 (Task 1503/SB15)
Claims: capture (A-C): claim forms with attachments - sifting at Netherton
Notes added for summer budget 2015 (task 1503)
republished original
Specialist areas - complex: complex cases - manual renewal payments (AG)
Notes added for Summer Budget 15 (Task 1503/SB15)
Notices - general: Notices - applicant notice queries
Notes added for summer budget15 (task 1503)
NTC listings (miscellaneous) - PX8P CY and PY cases
Notes added for summer budget 2015 (Task 1503)
How to add a new child or young person to a post award claim
Note added to Step 2. Task 1503
How to re-include the child or young person post award
Note added to Step 2 SB15 Task 1503
Backdating: backdating (all): amend effective date - backdating
Note added for Summer Budget 2015 (Task 1503)
Backdating: backdating (all): amend effective date - forward dating
(Task 1503)summer budget 15 amend effective date
Task 1784 cashcheque decommissioning removed reference to giro
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from ST to SZ)
Task 1784 note added re cash cheques
Backdating: backdating (all): benefit interest present - backdating
(task 1508 summer budget 15)
How to search the manual payments BAU Database and URP Spreadsheet and create a new record
Task 1784 added note re URP to be paid by Bacs
Specialist areas - Valuables: Manual payment requests - Valuables team only (Info)
page archived as obsolete
Specialist areas - Valuables: Cashcheques - writing (contingency) - Valuables team only (AG)
page archived as obsolete
(task 1503 summer budget)
Backdating: backdating (all): earlier claim - establishing evidence
(task 1503 summer budget)
Payment: manual payment - R92TC completion
page archived as obsolete
Changes: children (A-E): child or qualifying young person - adding or re-including
Summer budget 15 Task 1503
Backdating: backdating (all): backdating - initial action
Note added for Summer Budget 2015 (Task 1503) and effective date
Changes - children (F-Z): Signals history (child signals only) - correcting start and end dates (AG)
General reformatting of bullets and If statements. Notes added for Summer Budget 15 (Task 1503/SB15)
Backdating: backdating (all): manual calculation - backdating
(Task 1503) Summer Budget 15 - effective date
Changes: children (A-E): child or young person - ending responsibility
Notes added for summer budget 2015 (task 1503)
Changes: children (A-E): date of birth - correction
General reformatting to display correctly on Gov.uk
Notes added for Summer Budget 15 (Task 1503/SB15)
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PN to PZ)
Note added regarding cash cheques. Task 1784
Payment - manual payment: Manual payment - calculating and scheduling payments -TCO
Task 1784 cashcheque decommissioning
Payment - returned or not received: Cashcheque returned (Info)
Task 1784 cashcheque decommissioning
Payment - returned or not received: Payment returned
Cashcheque decommissioning task1784
Payment - work lists: Authorise or reject user requested payments - URP Authorisers Team
Task 1784 removed reference to cashcheque and added note that URPs can only be paid by BACS
Payment: manual payment - User Requested Payment (URP) - determine if it can be paid by Bacs
Task 1784 removed reference to paying by cash cheque
Changes: payments: bank or building society account change /payment frequency (AG)
Task 1784 changes applied following the decommissioning of cash cheques. Task 1566 included how to for DMS.
Task 1784 cashcheque decommissioning
Changes - customer: Family break-up
Amended regarding UC 2 child limit exception from 06/04/17.
Changes - work (general A-M): Employment started (AG)
Amended regarding UC two child limit exception from 06/04/17. Also, Task 1566 - updated to include DMS instructions.
Changes - work (general A-M): Hours - increase/decrease
Amended regarding UC two child limit exception from 06/04/17. Also, Task 1566 - updated to include DMS instructions
Miscellaneous (E to O): Good cause - renewals
Amended regarding UC two child limit exception from 06/04/17.
Miscellaneous (E to O): Fast Track (IS, JSA, ESA) - new child claims
Amended regarding UC two child limit exception from 06/04/17.
Changes - work (general N-Z): Strike action - on strike (AG)
Amended regarding UC two child limit exception from 06/04/17. Also, Task 1566 - updated to include DMS instructions
Amended regarding UC two child limit exception from 06/04/17.
Changes - work (left job): Left main job, has other jobs
Amended regarding UC two child limit exception from 06/04/17.
Amended regarding UC two child limit exception from 06/04/17.
Specialist areas: international: pre-award: international pre-award claims - rest of the world
Amended regarding UC two child limit exception from 06/04/17.
Amended regarding UC two child limit exception from 06/04/17.
Changes - work (left job): Left main job, started new main job outside seven days
Amended regarding UC two child limit exception from 06/04/17.
Amended regarding UC 2 child exception from 06/04/17.
Changes - work (left job): Left main job, started new main job within seven days
Amended regarding UC two child limit exception from 06/04/17.
Payment - work lists: Bank Liaison - Applicant Failed Payment - £2,000 or under
Task 1784 cashcheque decommissioning project
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PA to PM)
Task 1729 creation of PMXX notes to link with related guidance - removal of TCMZ potential payments household notes. Task 1784 cash cheque decommissioning additional notes PA 42-44 inclusive added.
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
Task 1784 additional note added NC70
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
Notes ND15 to ND21 inclusive - year removed to create a generic version. ND22 and ND23 no longer used. Task 1910. Additional notes added NC68, NC69 and ND25 to ND27 inclusive. Task1784 cashcheque decommissioning.
Payment - overpayments (F-P): Overpayments - four-week run-on - post-finalisation of payments (Info)
page archived as obsolete
How to check if there has been a remission
Task 1784 added note re cash cheques
Task 1784 removed reference to cash cheque
Payment - payment profile: Payment profile - suspended payments (Info)
Task 1784 removed reference to cash cheque suspensions
Payment - payment profile: Payment profile - payment method (Info)
Task 1784 removed reference to cash cheque
Payment - hardship (general): Hardship - manually backdating payment adjustments
Task 1784 removed reference to cash cheque. Reformatted.
How to check Household Notes for details of manual payments made to the customer
Task 1784 added note re cash cheques
Task 1784 removed reference to cash cheque and added note
Payment - direct payments: Direct payments - suspension reasons - setting and removing (AG)
Task 1784 removed note regarding cash cheque
Payment - direct payments: Direct payments - cancelling and re-issuing (AG)
Task 1784 removed reference to cashcheques
Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from ON to OZ)
Task 1784 added cash cheque note
Task 1784 new standardised messages EB15, EB16 and EB17
Notes reformatted for Gov.uk by AED. Task 1784 removed reference to cash cheque and Task 1888 new standardised messages for Appeals group.
Payment - overpayments (F-P): Overpayments - four-week run-on - post-finalisation of payments (AG)
page archived as now obsolete
Payment - returned or not received: TC241 declaration received
Task 1784 noted added at Step 8 regarding direct system cash cheques. Reformatted.
Miscellaneous (E to O): Incorrectly-ended cases - re-claim not made (AG)
Task 1784 removed reference to cash cheque. Block quote removed
Task 1784 removed reference to cash cheques
Extra information - miscellaneous information: Return of valuable items
Task 1784 removed reference to giros
How to lift the suspension marker if manual payments have been posted incorrectly
Task 1784 removed reference to cash cheque and added note
How to view Household Account to establish if a manual payment has been issued
Task 1784 removed reference to cash cheque and added note
Task 1784 removed reference to cash cheque. Task 1566 update DMS note.
How to check for manual payments posted on an account
Task 1784 removed reference to cash cheques and added note
How to check if a manual payment has been posted to the correct award
Task 1784 removed reference to cash cheques and added note
Stopping tax credits: specialist areas: Mismatch UC Stop Notices listings
Guidance updated to account for SFX listing entries
Payment - overpayments (Q-Z): overpayments - remissions - make or cancel
Update to account for debt that is 'in transit' to DWP
Changes: children (A-E): childcare changes
Task 1566 - updated to include DMS instructions
Task 1404 - recovery of overpayment on behalf of OMS - new HH note
page archived
Eligibility - income (other than earnings): Income - miscellaneous (Info)
Payment to be disregarded entered for task 1878
Changes - death (customer): Death of a customer - Priority 1 team only
Task 1784 removed reference to system generated cash cheque.
Specialist areas - Bank Liaison: Bank accounts - foreign
Task 1784 removed step 9
Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from OA to OM)
Task1784 removed reference to cash cheque
Notes: Standardised Messages (A to D): Standardised Messages - B - Backdating
Task 1784 cash cheque note added
Payment: potential entitlement: potential entitlement - review queries - Post Room Team 4 only (AG)
TASK 1729 - removal of TCMZ prefix for household notes (hh notes), re-drafted notes and alignment with new standardised notes for task
Payment: potential entitlement: potential entitlement - review queries - CSSG only (AG)
TASK 1729 - removal of TCMZ prefix for household notes (hh notes), re-drafted notes and alignment with new standardised notes for task
Payment: potential entitlement: potential entitlement - release (AG)
TASK 1729 - removal of TCMZ prefix for household notes (hh notes), re-drafted notes and alignment with new standardised notes for task
Notices - general: Notices - re-issue
Task 1566 - updated to include DMS instructions
Notices - general: RLS items - post award / Annual Declaration
Task 1566 - updated to include DMS instructions
Notices - general: RLS items - rejected or withdrawn claims
Task 1566 - updated to include DMS instructions
NTC listings (Unfinalised S17): NTC listing - Unfinalised S17 - Appeal only (AG)
Task 1566 - updated to include DMS instructions
Task 1566 - updated to include DMS instructions
NTC listings (Unfinalised S17): NTC listing - Unfinalised S17 - Compliance, SCO or Inhibited (AG)
Task 1566 - updated to include DMS instructions
Claims - work lists (general): Incomplete Applications work list helpcard
Amendments to payment screen. Task 1784
NTC listings (Unfinalised S17): NTC listing - Unfinalised S17 - Man Fin (AG)
Task 1566 - updated to include DMS instructions
Notes - standardised messages (T to W): standardised messages - U - Compliance
Changed some of the UH notes from commercial and profitable to commercial with a view to a profit Task 547
Notes - Standardised Messages (J to M): Standardised Messages - L - Incompletes
Additional note added (Task1784)
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Incomplete or No PY-1 only
Task 1566 - updated to include DMS instructions
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Late (AG)
Task 1566 - updated to include DMS instructions
Note added to checklist to advise Child Benefit computer systems to be replaced by HMRC IT systems - Task 1869
How to check if Full Time Education (FTE) needs to be confirmed
Note added to guidance to advise Child Benefit computer systems will be replaced by HMRC IT systems.
MM25 obsolete from February 2017. Task 1901
How to check the start and end dates of child responsibility
Revised process inserted (Task 1725)
Claims - work lists (general): Incomplete Applications work list
1784. Amendments to step 85 and 89.
Eligibility - remunerative work (general): Recognised cycles of work (Info)
Change to meet legislation of normal hours worked not averaged. Task 1770
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)
Addition of NM25 note for further exploitation of RTI to change provisional payments using system held income to reduce customer overpayment. Task 1816
Claims - work lists (general): Incomplete Applications work list
Amended re UC two child limit.
How to check for an EC claim indicator
Note added to Step 1 to advise that ChB computer systems to be replaced by HMRC IT systems - Task 1869
How to check if the customer has claimed a Department for Work and Pensions (DWP) benefit using CBOL
Note added to the guidance to advise ChB computer systems to be replaced by HMRC IT systems - Task 1869
How to obtain personal details held on Child Benefit Service
Step 1 amended to advise ChB computer systems to be replaced by HMRC IT systems - Task 1821
TASK 1738 - removal of steps 43 - 46 as not required and renumbering of guidance
Changes - miscellaneous (G-Z): Income changes
Task 1566 - updated to include DMS instructions
Changes - miscellaneous (G-Z): Notification of an award to disability benefit - adult
Task 1566 - updated to include DMS instructions
Changes - miscellaneous (G-Z): Notification of an award of disability benefit - child
Task 1566 - updated to include DMS instructions
Claims: capture (D-K): intelligent manual capture - disability element (AG)
Note added to Step 8 to advise ChB computer systems to be replaced with HMRC IT systems
Changes; payments: CTC - changes to nomination / payment frequency
Task 1566 - updated to include DMS instructions
Changes: payments: WTC - changes to nomination / payment frequency
Task 1566 - updated to include DMS instructions
Changes - work (general A-M): Address/work change - country outside UK
Task 1566 - updated to include DMS instructions
Changes - work (general A-M): Benefit start/end dates
Task 1566 - updated to include DMS instructions
Notes: Standardised Messages (A to D): Standardised Messages - B - Backdating
minor formatting amendment
Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from OA to OM)
minor formatting amendment
NTC listings (miscellaneous) - PX8P CY and PY cases
Task 1566 - updated to include DMS instructions
Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from ON to OZ)
minor formatting amendment
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from ST to SZ)
minor formatting amendment
Changes - death (child): Death of a child - new claims (AG)
Note added at Step 7 to advise ChB computer systems to be replaced by HMRC IT systems
Specialist areas: early targeted action: penalty debt recovery
TASK 1790 - debt management guidance changes: revised telephone number 0300 2003584 and opening hours for DMB area, and removal of references to obsolete business area (miscellaneous changes unit)
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PA to PM)
New notes PM61-PM63 added
Task 1566 - updated to include DMS instructions
Task 1566 - updated to include DMS instructions
Changes - children (F-Z): Name change - child
Task 1566 - updated to include DMS instructions
Changes - customer: Address - change (AG)
Task 1566 - updated to include DMS instructions
Changes - customer: Customer in receipt of Carer’s Allowance
Task 1566 - updated to include DMS instructions
Changes - customer: Insufficient information provided by customer
Task 1566 - updated to include DMS instructions
Changes - customer: Name change - customer (AG)
Task 1566 - updated to include DMS instructions
Changes - death (child): death of a child - Priority 1 team only
Task 1566 - updated to include DMS instructions
Changes - children (F-Z): full-time non-advanced education or approved training - continuing
Task 1566 - updated to include DMS instructions
Changes - children (F-Z): Full-time non-advanced education or approved training - leaving
Task 1566 - updated to include DMS instructions
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
Change to TC22 wording
Claims - work lists (general): Incomplete Applications work list
Amendments to step 72 to include issue letter. Task 1584
redaction class applied
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
Update to include new note TC22
How to check general notes using Child Benefit Service
Note inserted to advise that Child Benefit computer systems will be replaced by HMRC IT systems.
How to check if a customer is a crown servant or NAAFI worker
Step 1 amended to remove references to CBOL
Note added to advise ChB computer systems will eventually be replaced by HMRC IT systems.
Specialist areas - Specialist Trace: Specialist Trace Unit - IT systems (Info)
Note added to advise that ChB systems will eventually be replaced by HMRC IT systems
Payment - overpayments (D-E): Overpayments - disputed overpayments - A to Z of guidance (Info)
broken links relinked
Changes - death (Child): death of a child identified in the national media - Priority 1 team only
Guidance amended to advise replacement of ChB computer systems with HMRC IT systems
Extra information: glossary: C
minor formatting amendment
archived guidance removed from a-z
Note added in Step 2 after "enter the end date in the "End" field. Task 951
How to change current childcare provider or childcare costs
Note added in Step 2 in second "If" statement after "enter the correct end date in the "End" field. Task 951
Eligibility - childcare element (WTC): childcare charges - changes (Info)
Added Note after the first bullet points. Task 951
Claims: capture (D-K): intelligent manual capture - information capture (AG)
contact details updated at Step 7
Changes: children (A-E): childcare changes
Note added in Step 10 in the "childcare costs from the DCSF". Task 951
Backdating: backdating (all): backdating - initial action
Task 1566 - updated to include DMS instructions
Backdating: backdating (all): benefit interest present - backdating
Task 1566 - updated to include DMS instructions
Backdating: backdating (all): earlier claim - establishing evidence
Task 1566 - updated to include DMS instructions
Backdating: backdating (all): manual calculation - backdating
Task 1566 - updated to include DMS instructions
Task 1663 - child action moved up to step 5 and removal of steps 12 and 13 then renumber rest of steps
Notes - Standardised Messages (T to W): Standardised Messages - V - Valuables
Included note re cash cheques (task 1784)
Extra information: glossary: A
include note regarding cash cheques (task 1784)
Extra information: glossary: V
removed reference to cash cheque (task1784)
Renewals: miscellaneous (G-R): renewals - restore - PY or earlier years
Removed reference to paying by cash cheque (task 1784)
Renewals: miscellaneous (G-R): renewals - restore - PY or earlier years (Info)
page archived correctly
Stopping Tax Credits: Complex: contents
new page added - TCM0380010 (STC)
How to request calls to be burned to a CD
archived as replaced
Task 1738 - II92 message amended to provide better context for use by International team
Miscellaneous: C to D: Child Trust Fund - additional payments - referral received (AG)
Step 7 change to note to advise cash cheques no longer issued from April 2017 (Task 1784)
Removed reference to cash cheque under Maintain Payment Suspension (Task1784)
Step 12 include note regarding cash cheque no longer issued (Task1784)
Specialist areas - Valuables: Valuables team (Introduction)
Removed reference to cash cheque and included note (task 1784)
Payment - returned or not received: Payment returned or not received (Introduction)
removed reference to cash cheque and include note (task 1784)
Claims: capture (Q-Z): unauthorised access to a claim
Task 1566 - updated to include DMS instructions
Specialist areas: international: pre-award: international pre-award claims - rest of the world
Changes taking place from April 2016 to ensure households living in a closed postcode area are directed to claim Universal Credit, unless of PCQA
Renewals: Annual Declaration - sifting correspondence - Netherton only
Task 1566 - Step 6 updated to include DMS instructions
Renewals - Annual Declaration (capture): Annual Declaration - manual capture
Task 1566 - updated to include DMS instructions
Renewals - Annual Declaration (general): Late declaration received - consider new claim
Task 1566 - updated to include DMS instructions
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Verification failure
Task 1566 - updated to include DMS instructions
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Unprocessed change of circumstances
Task 1566 - updated to include DMS instructions
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Multi-entry
Task 1566 - updated to include DMS instructions
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Incomplete, Unsigned or No PY-1
Task 1566 - updated to include DMS instructions
Renewals - work lists (Unprocessed): Unprocessed S17 work list - RTI Incompatible
Task 1566 - updated to include DMS instructions
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Incompatible
Task 1566 - updated to include DMS instructions
Task 1566 - updated to include DMS instructions
Renewals - Annual Declaration (general): Annual Declaration - record as not served
Task 1566 - updated to include DMS instructions
Renewals - change of circumstances: Renewals - family break-up - TCO only
Task 1566 - updated to include DMS instructions
Renewals - miscellaneous (A-F): Renewals - clerical cases - handling (AG)
Task 1566 - updated to include DMS instructions
Renewals: miscellaneous (G-R): renewals - restore terminated renewal
Task 1566 - updated to include DMS instructions
Payment - hardship: referral received by TCO H-ART (Hardship - Adjusting Recovery Team)
Task 1410 Step 9 -amend 'entitlement' to 'payment'
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
TC21 note added
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)
Amended NX04, Work Task 1703
Appeals - Mandatory Reconsideration - process
Task 1566 - updated to include DMS instructions
Appeals stages: Appeals stage 3 - settlement by agreement
Task 1566 - updated to include DMS instructions
Appeals stages: Appeals stage 4 - preparing the response
Task 1566 - updated to include DMS instructions
Appeals stages: Appeals stage 5 - other procedures prior to Tribunal decision
Task 1566 - updated to include DMS instructions
Appeals stages: Appeals stage 6 - action on receipt of Tribunal decision
Task 1566 - updated to include DMS instructions
Appeals stages: Appeals stage 7 - consideration of appeal to Upper Tribunal
Task 1566 - updated to include DMS instructions
Extra information: glossary: S
Cashcheque project - task 1784 removed the words cashcheque
Payment - payment profile: Payment profile - family regular payment day (Info)
Cash cheque decommissioning project task 1784
2016
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PA to PM)
PM standardised notes changed due to amended hardship process Task 1410
Payment - hardship: referral received by TCO H-ART (Hardship - Adjusting Recovery Team)
Changes to Hardship process. Task 1410
This change combines TCM0218020- Payment - hardship (secondary hardship) and TCM0216120 - Payment - hardship (manually adjusting): Manually adjusting payments to avoid hardship
Title changed Task 1410
Payment - hardship (manually adjusting): Manually adjusting payments to avoid hardship
Page archived 21/12/2016
Payment - hardship (manually adjusting): contents
Page archived 21/12/2016
Contents page updated
Formatting errors removed and general presentation updated to improve quality on gov.uk, as per raised BP&I (Task 1556). No process changes have been made.
Payment - overpayments (Q-Z): overpayments - review disputed overpayments
Hyperlinks rerouted
Task 1762 - changes to Steps 4 and 18
Archived
Payment - overpayments (A-C): contents
archived page removed
How to conduct the self-employment assessment
New guidance (Task 567)
Specialist areas: international: pre-award: international pre-award claims - initial action
Additional steps included at Step 3 and 4 to check or confirm bank details, all step renumbered after Step 4. (Task 1584)
Amended step 8 as part of (Task 1557)
Removed sign-off from notes II72 and II73 and 'working' from 7-10 working days. Task 567
Inserted new note IA40 - no reply to correspondence. Task 567
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
XH02 added (Task 1723)
Payment - overpayments (A-C): Overpayments - COP 26 responsibilities
Deleted CAF details at Step 6 (Task 1696)
Passported benefits - exemption / health costs: Exemption certificates - health costs
Telephone number updated in Step 13. Task 1684.
How to use Digital Mail Service (DMS)
Task 1566 - Fully re-written to include how to open, close, BF and retrieve a case using DMS.
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
TC18,19 and 20 added. (GB) removed from household notes.
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PN to PZ)
PR04, PR13, PR19, PR29, PR45, PR46, PR50, PR61 and PR34 amended as Fresh Thinking Idea.
Changes - death (customer): Death of a customer - Priority 1 team only
BPI task 952 - re-drafted guidance
Notes - standardised messages (T to W): standardised messages - U - Compliance
Task 1721 - UB18-21 added. Also, UG10 amended.
Formatting changes (Task 1296)
Specialist areas - international claims: preparing case to pay WTC and CTC
Polish and RI BF date for SEDs (Task 1296)
Page deleted 31 December 2012
Eligibility - income (other than earnings): Income - miscellaneous (Info)
Task 1645- Changed to Northern Ireland supplementary payments
Stopping Tax Credits: Complex: contents
new page added (TCM0380020)
new page added - TCM0380025
Stopping tax credits: contents
New section added - TCM0380000 (Complex)
Guidance updated
Notes - standardised messages (T to W): standardised messages - U - Compliance
UG10 note added
Renewals Annual Declaration (general): manual capturing a new claim - for late declarations
Updated guidance to include new postcode and PCQA checks
Renewals - Annual Declaration (general): Late declaration received - consider new claim
New steps to check closed postcode area and PCQA
Miscellaneous (E to O): Good cause - renewals
Guidance updated to include steps to take to check postcode and PCQA prior to inviting new claim
New household note EB14. Task 1584. Some minor formatting amendments (AED)
Claims - work lists (general): Incomplete Applications work list
Task 1584 Changes to Steps 61,62,63,71,72,80
Claims - work lists (general): Incomplete Applications work list helpcard
Task 1584 Amendment to notes in the Account number field.
How to obtain personal details held on Child Benefit Service
Task 1584 included additional start up information.
Notes - Standardised Messages (J to M): Standardised Messages - L - Incompletes
Task 1584 added two new standardised messages., LI60 and LI61
Notes - standardised messages (T to W): standardised messages - U - Compliance
New UF26 note added. General reformatting to enable clearer view on Gov.uk
Eligibility - income (other than earnings): Income - miscellaneous (Info)
Northern Ireland supplementary payments added (Task 1645)
Notes - standardised messages (T to W): standardised messages - U - Compliance
UD16 added and UA10 amended under project 1559
UD16 amended. Some formatting amendments to table for compatibility with Gov.uk
Eligibility - income (employed and self-employed): Self-employed income (Info)
Note added to 'Trade income - adjustments' regarding averaging of profits if compensation received for compulsory slaughter of animals (Task 1671)
Note added to P9D explaining that the form was abolished from 6/4/16 (Task 1613)
Notes added to inform that P9D and £8500 earnings limit were abolished from 6/4/16 (Task 1613)
Eligibility - income (employed and self-employed): Employment income sources - previous year (Info)
Note added to inform that both the P9D and £8500 earnings limit were abolished from 6/4/16 (Task 1613)
Notes - standardised messages (T to W): standardised messages - U - Compliance
UF25 added
Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from ON to OZ)
ON19 note amended to include manual suspension. New note ON23.
minor formatting amendments
Notes - standardised messages (H to I): standardised messages - H - verification failures
HA30 and HA31 added
Specialist areas - Specialist Trace: contents
new page added - TCM0300250
Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from OA to OM)
Amendment to notes OD61, OD62, OD63, OD64, OD65, OD66, OD67, OD68, OD69, OD70, OD71, OD73 - following change to process
How to request calls to be burned to a CD
attachments rerouted
Claims: capture (D-K): intermediaries and representatives (TCO only)
Updated Step 6 to remove note relating to seeing original signature (CC0333T/Task 1618)
Updated list to include Mandatory Reconsideration range of letters (Task1638)
Appeals stages: Appeals stage 3 - settlement by agreement
Redaction class applied and general reformatting
Notes - standardised messages (T to W): standardised messages - U - Compliance
New note added - UF19. Task no 1651.
New note UF18 added.
New note (UF22)
UF20 and UF21 added
How to conduct the self-employment assessment
Page archived
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
Two new household notes added TC17 & TG06
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
Standardised reference message added to main and sub sections Task 1597
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (Physical)
Standardised reference message added to main and sub headings.Task 1597
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)
Standardised reference message added to main & subsections Task 1597
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SA to SD)
Standardised reference message added to main and subsections Task 1597
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SE to SI)
Standardised reference message added to main and subsections Task 1597
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SJ to SS)
Standardised reference message added to main and subsections Task 1597
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from ST to SZ)
Standardised reference message added to main and subsections Task 1597
Notes - Standardised Messages (T to W): Standardised Messages - V - Valuables
Standardised reference message added Task 1597
Notes - Standardised Messages (T to W): Standardised Messages - W - Debt Management
Standardised reference message added to main & subsections Task 1597
Notes - Standardised Messages (Q to R): Standardised Messages - Q - Manual capture
Standardised reference message added to main and subsections Task 1597
Notes - Standardised Messages (Q to R): Standardised Messages - R - Resolution
Standardised reference message added to main section Task 1597
Notes - Standardised Messages (X to Z): Standardised Messages - X - miscellaneous
Standardised reference instruction added to main and sub headings (Task 1597)
Standardised reference instruction added to main heading (Task 1597)
Standardised reference instruction added to main and sub sections (Task 1597)
Notes - standardised messages (T to W): standardised messages - U - Compliance
Standardised reference message added to main & sub sections Task 1597
UF 17 Standardised message added with explanation.
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
new household notes added TD17, TD18, TU40, TU41
Stopping tax credits: work lists: Unfinalised in Year S17 (IYS17)
changes made to include new household notes and new step 25 included.
Payment - overpayments (Q-Z): overpayments - review disputed overpayments
Removed original Step 3 relating to DV referral and updated Step 7 to amend HHN (CC0328T/Task 1608 & 1620)
Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from OA to OM)
Standardised reference information added to main and sub heading (Task 1597)
Notes - Standardised Messages (O): Standardised Messages - O - overpayments (codes from ON to OZ)
Standardised reference information added to main and sub sections (Task1597)
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PA to PM)
Standardised reference information added to main and sub sections (Task 1597)
Notes: Standardised Messages (P): Standardised Messages - P - Payments (codes from PN to PZ)
Standardised reference information added to main and sub sections (Task 1597)
Standardised reference guidance added to main and sub headings (Task 1597)
Notes: Standardised Messages (A to D): Standardised Messages - B - Backdating
Standardised reference message added to main heading (Task 1597)
Notes: Standardised Messages (A to D): Standardised Messages - C - Complaints
Standardised reference guide added to main and sub headings (Task1597)
Notes: standardised messages (A to D): standardised messages - D - DWP benefits / Checkbrick
Standardised message guidance added to main and sub sections (Task 1597)
Amended to include Standardised reference message at the main a sub headings (Task 1597)
Standardised reference guidance added to main and sub headings (Task 1597)
Notes - Standardised Messages (E to G): Standardised Messages - G - Mismatches
Standardised reference message added to main and sub sections (Task 1597)
Standardised reference message added to main & sub headings. task 1597
Notes - Standardised Messages (J to M): Standardised Messages - K - Identity fraud - remedial cases
Standardised reference message added to main heading. Task 1597
Notes - Standardised Messages (J to M): Standardised Messages - L - Incompletes
Standardised reference message added to headings. task 1597
Standardised reference message added to main and sub headings. task 1597
Updated to include information on same sex marriage. Task 316
Changes - miscellaneous (A-F): Family changes (Info)
Updated to include information on same sex couples. Task 316.
Claims: capture (Q-Z): same sex couples - late capture of claims received before 05/12/05 (Info)
Updated to include same sex marriage information. Task 316.
Changes - miscellaneous (A-F): Effective date of a change of circumstances (Info)
Updated to include information on same sex marriage. Task 316
Changes - customer: Family break-up
Updated to include information on same sex marriage. Task 316.
Extra information: glossary: C
Updated to include information on same sex marriage. Task 316
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)
New NM notes RTI automation income check (Task1490)
Task 1598 - Replace references to Ordinary Statutory Paternity Pay (OSPP) with Statutory Paternity Pay (SPP) and remove all references to Additional Statutory Paternity Pay.
Extra information - miscellaneous information: Deductions from income
Task 1598 - remove reference to Additional Statutory Paternity Pay (ASPP).
Notes - recording and viewing: Standardised referencing
Title corrected RF task1597
Notes - recording and viewing: contents
Added new page TCM0152090 Task1597
Notes - standardised messages (H to I): standardised messages - H - verification failures
Standardised reference message added task 1597
Standardised reference message added task1597
Miscellaneous: C to D: Compliance activity - identifying (AG)
UG09 note added (Task 1490/ RTI automation checks)
Notes - standardised messages (T to W): standardised messages - U - Compliance
New household UG09 added (Task 1490/RTI automation)
Notes: Standardised Messages (A to D): Standardised Messages - B - Backdating
Standardised Reference entry made to page (Task 1597)
Notes - standardised messages (T to W): standardised messages - U - Compliance
UF15 added and explanation
Miscellaneous (P to V): claim or work item - action to take before processing
Step 1 Note added for RTI income discrepancy automation Task 1490
Notes - Standardised Messages (S): Standardised Messages - S - Renewals (codes from SJ to SS)
09/09/16 - SN31 HHN added
Entered new bullets instructing that the standardised reference must be added at the end of the Household Note (Task1597)
Standardised Reference note added Task 1597
Renewals - miscellaneous (S-Z): Renewals termination - correspondence
Amended link to TCM0262230 Step 15 task349BR
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Terminated only (AG)
Amended link to TCM0262260 Step 9 task 349BR
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Appeal or Complex only
Amended link to TCM0262230 Step 15 Task 349BR
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Late (AG)
Amended link to TCM0262230 Step 12 Task349BR
NTC listings (Unfinalised S17): NTC listing - Unfinalised S17 - Not Past 1SD (AG)
Amended link to TCM0262230 Step18 Task 349BR
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Incompatible - benefit only (AG)
Amended link to TCM0262230 Step18 Task349BR
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Multi Entry (AG)
Amended link to TCM0262230 step14 Task 349BR
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - PY-1 Incompatible (AG)
Amended link to TCM0262230 Step19 Task 349BR
NTC listings (Unprocessed S17): NTC listing - Unprocessed S17 - Verification failures (AG)
Amended link to TCM0262230 Step20 Task 349BR
Amended link to TCM0262230 Step 22 Task 349BR
Amended link to TCM0262230 Step 21 Task 349BR
Amended link to TCM0262230 Step23 Task 349BR
How to send a case to storage using Accutrac
Amended Step 3 to include note when papers have been held locally for 12 months (Task1607)
Specialist areas: international: miscellaneous: exchange rates - deciding
Amendments made to the Council Regulation reference numbers and also the dates different exchange rates should be used from Task 1473
Contact - customers and employers: using Big Word
Amended Steps 3 and 4 to correct contact telephone number(Task 1595)
Notes: Standardised Messages (N): Standardised Messages - N - Change of circumstances (other)
NM01 updated (Task 556)
Changes: children (A-E): child or qualifying young person - adding or re-including
Task 1450 - Extra If statement added to Step 1 for when customer asks to add more than 1 child with a DOR later than DOB
Payment - hardship (manually adjusting): Manually adjusting payments to avoid hardship
Rewritten throughout. (Task 811)
How to override the PY-1 incompatibility failure
Added digital option to Step 1
How to capture renewal information
Added Digital option to Step 3
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Incomplete, Unsigned or No PY-1
26/08/16 - added Digital option to select renewal source Step 41. Task 1521
Specialist areas: international: European Member States: European Member States - contact
Step 14 amended amended re SEDs BF date for Poland and NI following CCP108
Payment - hardship (general): Hardship - overview of claims and overpayment recovery (Info)
Changes to Cross year recovery Task 503
Claims - requests: Eligibility query
Removed DWP telephone number at Step 2 as this is now no longer correct
Miscellaneous (P to V): Tell Us Once - capturing and amending a claim
Removed DWP telephone number at Step 7 as this is now no longer correct
Changes - death (customer): Death of a customer - Priority 1 team only
Removed DWP telephone number at Step 18 as this is now no longer correct
Renewals - work lists (Unprocessed): Unprocessed S17 work list - Incomplete, Unsigned or No PY-1
In Step 8 hyperlinked to Step 7. New note and How to included at the start of step 4. New If statement and Note included at end of Step 19. New If statement included at Steps 31 &36. Wording "equal to or" included at Step 33 & 34.
Notes - standardised messages (T to W): standardised messages - U - Compliance
New Standardised Message added at UB99 for JWT (Task 1549)
How to enter short-term childcare details
Updated Step 11 to include process of including short-term end date. (CC0324T/Task 1514)
deliberate error replaced with fraudulent and non fraudulent behaviour (Task 173)
Stopping tax credits: work lists (unprocessed): appeal only
Page archived as no longer required
Updated Step 13 to include new HHN46 (Task 1457)
Renewals: miscellaneous (G-R): contents
new guidance added
Page archived 17/08/16 as no longer required (Task 349)
Added two new household notes IA38 and IA39. (Task 1408)
Two standardised messages added for Unauthorised 3rd Party Callers (Deemed Consent)
How to use function View Household Account to obtain the outstanding overpayment amount
Amended to reflect paper interim guidance in use from 01/10/15, to include reference to Cross award Transfer and Cross Award Recovery (BR349)
Renewals: miscellaneous (G-R): renewals - restore - PY or earlier years
Rewritten throughout for task BR349/PO190
Payment - payment profile: Payment profile - how payments are profiled (Info)
Amendments made to 'Revised award' bullets. (PRL81 CPAC)
How to check if customer’s postcode is in a closed postcode area
Telephone number directing customers to UC has been removed from step 7 as no longer available
Notes - recording and viewing: Notes - recording and viewing (Introduction)
Amendment to 'Note' regarding Tasks with retained Notes access - Quick Win (NW BIT)
Payment - hardship (general): Hardship - overview of claims and overpayment recovery (Info)
Information around 50% recovery Rate added to Cross-year and cross-award recovery.
How to adjust in year payments
Added Award category C
How to determine the category of the award for MAPTH
Lines added to Steps 2 and 3 for 50% recovery rate
Payment - payment profile: Payment profile - how payments are profiled (Info)
Added content to Cross-year recovery regarding 50% Recovery
Payment - overpayments (D-E): Overpayments - death of a customer
Added 50% to first bullet in Information section
Payment - hardship (general): Hardship - clerical top-up after referral from DMB - TCO only
Added 50% Recovery paragraph to Step 3. Task 319
Specialist areas - complex: complex cases - manual renewal payments (AG)
Added note at Step 11 with 50% Recovery Rate. Task 319
Task 237, amendments made to step 40 regarding Class 16 remission.
Notes - Standardised Messages (T to W): Standardised Messages - T - Stopping Tax Credits
12AV - Debt - New household note TC16 added, to identify incorrect debt information being given to the customer and DWP for collection
How to issue a manual statement of account
Archived 04/08/16 as no longer required Task 1279
Renewals: miscellaneous (G-R): renewals - household breakdown - restore requested
Task 237. Guidance amended at various steps to include Class 16 remission process
Renewals: miscellaneous (G-R): renewals - restore terminated renewal
Task 237 steps 22 and 23 amended to include Class 16 remission
Notes - standardised messages (T to W): standardised messages - U - Compliance
UH01 to UH14 household notes added (Task567)
new guidance added to A-Z
Task 237, amendments made to step 40 regarding Class 16 remission.