TCM0160040 - Notes - Standardised Messages (H to I): Standardised Messages - I - International / Isle of Man and Channel Islands
International Team (codes start with IA, II and IJ)
Isle of Man and Channel Islands claims (codes start with IM)
Persons From Abroad Team (codes start with IP)
Specialist Trace Unit (codes start with IS)
Subject to Immigration Control cases (Code starts with IW)
Standardised reference
Please ensure that the relevant standardised reference shown below is added to the end of the message. For more information see TCM0152090
- CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
- Compliance - ‘CxHx/PID/telephone number’
International Team
Check residency status and the right to reside in the UK and check if the customer is eligible for Child Tax Credit (CTC).
Note: Estonia, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Hungary and Slovenia are commonly referred to as the A8 member states. This is because up to 30 April 2011, unless exempt from registration, nationals from these member states were required to register their employment with the Home Office Worker Registration Scheme (WRS). This scheme came to an end on 30 April 2011 and from 1 May 2011 nationals from the A8 member states working in the UK are no longer required to register their employment with the Home Office. From 1 May 2011 customers arriving from these member states are treated in the same way as nationals from any other EU member state.
Note: From the 1 July 2013 Croatia became a member of the European Union customers arriving from Croatia are treated in the same way as nationals from any other EU member state. Croatian nationals who want to take up employment in the United Kingdom will generally need to obtain an accession worker authorisation document (WAR). The document must be issued before the Croatian national starts work.
Note: Bulgaria and Romania are commonly referred to as the A2 member states. Until 31 December 2013, unless exempt from registration, nationals from these member states are required to register their employment in the UK with the Home Office Worker Authorisation Scheme (WAS). This scheme comes to an end on 31 December 2013. From 1 January 2014 nationals from A2 member states working in the UK are no longer required to register their employment with the Home Office. From 1 January 2014 customers arriving from these member states are treated in the same way as nationals from any other EU member state.
EEA stands for ‘European Economic Area’.From 31/12/2020, this became ‘European Union’ (EU)
OMS stands for ‘Other Member State’ of the European Economic Area. From 31/12/2020, this became ‘EU Member State’ of the European Union.
Please ensure that the relevant standardised reference shown below is added to the end of the message.
- CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
- Compliance - ‘CxHx/PID/telephone number’
| Message | Explanation |
|---|---|
| IA01 - EU/A2/Croatian claim. Do not move or award | Self-explanatory. The International Team is dealing with the claim. It hasn’t been awarded until action has been completed. |
| IA02 - TC841 sent (DD/MM/YY) | Form TC841 (first enquiry letter) has been sent requesting the Workers Registration Number (WRSN) or the reason for exemption. |
| IA03 - TC841/609 sent (DD/MM/YY) | No reply has been received, so a further form TC841 (first enquiry later) and reminder have been sent to obtain the Workers Registration Number (WRSN). |
| IA04 - (Clmt1/Clmt2) A2/Croatian National & has worked for 12 months so exempt form Reg. (DD/MM/YY) | Customer is an A2/Croatian national and is entitled to CTC. Residency has been cleared. |
| IA05 - EU/A2/Croatian (nationality) clm recd (XXXX) Nat Rule sat. S/E, if change of emp/new child/coc recd do not process. Send to International Team | International claim received. Right to reside rule has been satisfied and the customer is entitled to CTC. The customer is self-employed. Any future changes in employment, children or circumstances need to be referred back to the International Team. |
| This Note no longer used from 01 May 2011 - IA06 - A8 (nationality) clm recd XXXX) Nat Rule sat. A8 (123456), if change of emp/new child/coc recd do not process. Send to A8 team. MU 298424 | A8 claim received, the Workers Registration Number (WRSN) has been received and right to reside rule has been satisfied for the customer to be entitled to CTC. Any future changes in employment, children or circumstances need to be referred back to the International Team. |
| IA07 - (insert details) EU/A2/Croatian. Claim rec’d (DD/MM/YY). Customer does not satisfy eligibility - no right to reside. | The customer is an EU/A2/Croatian national. The customers aren’t entitled to CTC, as they have no right to reside in the UK. |
| IA08 - (insert details) A2/Croatian National and has worked for the same employer for 12 mths so exempt from registration | The customers are A2/Croatian nationals and have the right to reside in the UK. They have worked for the same employer for 12 months and are exempt from registration. |
| This Note no longer used from 01 May 2011 - IA09 - A8 claim. Customers not registered with WRSN. So not eligible for CTC | A8 claim received. The customer isn’t entitled to CTC as they aren’t registered with the Workers Registration Scheme. |
| IA10 - (Recorded/Registered) letter (number) redirected to (insert details) (DD/MM/YY) | Self-explanatory. |
| IA11 - Clmt 1/2 is A2/Croatian RTR met as claimant reg on WAS/WAR. TC843 iss. If change of emp for Clmt 1/2 recd do not process. Send to International Team | Right to reside rule has been satisfied and the customer is entitled to CTC/WTC. The customer is registered on WAS or WAR. Any future changes in employment need to be referred back to the International Team. |
| IA12 - Clmt 1/2 is A2/Croatian RTR met as claimant S/E. TC843 iss. If change of emp rec’d for Clmt1/2 do not process Send to International Team | Right to reside rule has been satisfied and the customer is entitled to CTC and WTC. The customer is self employed. Any future changes in employment need to be referred back to the International Team. |
| IA13 - Clmt 1/2 is A2/EU/Croatian RTR met as claimant workseeker. TC843 iss. If Clmt /2 starts emp/benefits do not process. Send to International Team | Right to reside rule has been satisfied and the customer is entitled to CTC/WTC. The customer is a work seeker. Any future changes in employment need to be referred back to the International Team. |
| IA14 - Clmt 1/2 is A2/Croatian RTR met as claimant is exempt from registration because xxxxxxxxx TC843 iss. If Clmt 1/2 starts emp/benefits do not process. Send to International Team | Right to reside rule has been satisfied and the customer is entitled to CTC/WTC. The customer has a RTR. Any future changes in employment need to be referred back to the International Team. |
| IA15 - Clmt 1/2 is A2/EU/Croatian. RTR met as claimant self sufficient TC843 iss. If Clmt 1/2 starts emp/benefits do not process. Send to International Team | Right to reside rule has been satisfied and the customer is entitled to CTC/WTC. The customer is self-sufficient. Any future changes in employment need to be referred back to the International Team. |
| IA16 - Clmt1/2 is A2/EU/Croatian RTR met as claimant previously emp/ Child in FTE. TC843 iss. If Clmt 1/2 starts emp/benefits do not process. Send to International Team | Right to reside rule has been satisfied and the customer is entitled to CTC/WTC. The customer was or is in employment and the child is in FTNE. Any future changes in employment, children or circumstances need to be referred back to the International Team. |
| IA17 - (insert details) A2/EU/Croatian national and has had RTR for 5 yrs or more so has permanent right of residence | The customer is an A2/ EU/Croatian national who had a right to reside for five consecutive years and is now exempt from RTR and registration. |
| This Note no longer used from 21 May 2013 - IA18 - Claim made in the incorrect state. Complex case. CTC disallowed. The customer does not have the right to reside in the UK. | Self-explanatory. |
| This Note no longer used from 21 May 2013 - IA19 - Claim made in the incorrect state. Complex case. CTC disallowed. The customer has failed to respond to UK enquiries, we are unable to confirm whether the customer has the right to reside in the UK. | Self-explanatory. |
| IA20 - Clmt 1/2 EU national. RTR met as Clmt 1/2 became jobseeker dd/mm/yy, claim awarded and 6 mth/182 dy/91 dy (delete where appropriate) restriction applies. Claim BF’d. DL 773 issued. If Clmt 1/2 starts emp send to International Team | Right to reside rule has been satisfied and the customer is entitled to CTC. The customer is a jobseeker and has entitlement for the specified period. Any future changes in employment need to be referred to the International Team. |
| IA21 - Clmt 1/2 EU national. RTR met as customer has retained worker status. Maximum 6 month restriction applies, previous employment less than 12 months. Send to International Team. | Right to reside rule has been satisfied and the customer is entitled to CTC. The customer has retained worker status and has entitlement for 6 months. Any future changes in employment need to be referred to the International Team. |
| IA22 - Clmt 1/2 EU national. Customer has ended employment, case BF’d for one month to check if customer registers with JSA | BF’d for one month to check if customer registers with JSA . |
| IA23 - Clmt 1/2 EU national. Jobseeker restriction extended for up to a maximum of 2 months as customer has undertaken training/moved area. Send to International Team. | Right to reside rule has been satisfied and the customer is entitled to CTC. The customer is a jobseeker and entitlement has been extended for up to a maximum 2 months. Any future changes in employment need to be referred to the International Team. |
| IA24 - Clmt 1/2 EU national. Jobseeker restriction extended for up to a maximum of 3 months as customer has a confirmed job offer. Send to International Team. | Right to reside rule has been satisfied and the customer is entitled to CTC. The customer is a jobseeker and entitlement has been extended for up to a maximum 3 months. Any future changes in employment need to be referred to the International Team.. |
| IA25 - Clmt 1/2 EU national. Jobseeker restriction extended for up to a maximum of 13 weeks as customer is fleeing domestic violence. Send to International Team. | Right to reside rule has been satisfied and the customer is entitled to CTC. The customer is a jobseeker and entitlement has been extended for up to a maximum 13 weeks. Any future changes in employment need to be referred to the International Team. |
| IA26 - Clmt 1/2 EU national. RTR met as clmt employed/self employed. MET satisfied. Send to International Team. | Right to reside rule has been satisfied and the customer is entitled to CTC. Customer is employed/self employed and earnings are above the Minimum Earnings Threshold. Any future changes in employment need to be referred to the International Team. |
| IA27 - Clmt 1/2 EU national. Clmt employed /self employed but MET not satisfied. | Customer is employed/self employed and earnings are not above the Minimum Earnings Threshold so further enquiries are required. |
| IA28 - Clmt 1/2 EU national. Clmt employed / self employed and MET not satisfied but is genuine and effective so has RTR. Send to International Team. | Right to reside rule has been satisfied and the customer is entitled to CTC. Customer is employed/self employed and earnings are not above the Minimum Earnings Threshold but employment is genuine and effective. Any future changes in employment need to be referred to the International Team. |
| IA29 - Clmt 1/2 EU national. Clmt employed / self employed and MET not satisfied and employment is not genuine and effective so no RTR | Right to reside rule not satisfied and the customer is not entitled to CTC. Customer is employed/self employed and earnings are not above the Minimum Earnings Threshold and employment is not genuine and effective. |
| IA30 - Clmt 1/2 EU national. Enquiry issued to customer for evidence of employment. Case BF for 5 weeks | Case BF for 5 weeks. |
| IA31 - Clmt 1/2 EU national. Customer retained worker and 6 month restriction ended. DL773 issued to provide GPoW evidence. Claim terminated. | Right to reside rule not satisfied and the customer is not entitled to CTC. Customer is retained worker and 6 month restriction has ended. DL773 issued to customer to check if they have a Genuine Prospect of Work |
| IA32 - Clmt 1/2 EU national. Customer retained worker and 6 month restriction ended. Claim terminated. | Right to reside rule not satisfied and the customer is not entitled to CTC. Customer is retained worker and 6 month restriction has ended. |
| IA33 - Clmt 1/2 EU national. Customer provided insufficient evidence / failed to respond to evidence of employment enquiry. Claim terminated. | Right to reside rule not satisfied and the customer is not entitled to CTC. Customer failed to respond to enquiries requesting evidence of employment. |
| IA34 - Clmt 1/2 EU national. Customer jobseeker and 6 month restriction ended (DD/MM/YY). Claim terminated. | Right to reside rule not satisfied and the customer is not entitled to CTC. Customer is jobseeker and 6 month restriction has ended. |
| IA35 - Clmt 1/2 EU national. Customer has voluntarily left employment. Case transferred to International | Customer has ended employment voluntarily and case has been transferred to International team to consider Right to Reside |
| IA36 - Clmt 1/2 EU national. Customer has involuntarily left employment. Case transferred to International | Customer has ended employment involuntarily and case has been transferred to International team to consider Right to Reside |
| IA37 -Republic of Ireland (ROI) Cross Border case paid on system. Any change of Circumstances please forward to the International CoC team. | Pass any change of circumstances relating to the case to the International CoC team. |
| IA38 - RTR met as customer has retained worker status for 52 weeks due to ending work because of the physical constraints of pregnancy. | Right to reside rule has been satisfied as a woman who gives up work, or seeking work, because of the physical constraints of the late stages of pregnancy and the aftermath of childbirth retains the status of ‘worker’, provided she returns to work or finds another job within a reasonable period after the birth of her child. |
| IA39 - Customer has satisfied RTR as a family member of a qualified person. | A family member means spouse or his civil partner and descendants of the claimant, spouse or civil partner who are dependent on him/them or are under 21; dependent relatives of the claimant or civil partner in the ascending line. |
| IA40 - No reply to correspondence issued to customer, claim rejected. | No reply to correspondence. |
| IA41 - No change in award therefore, no new stencil needed. | Manual calculation completed. No change in award. No new payment stencil needed. |
| IA42 - Residency only Case.(EU Member State COUNTRY) competent to pay family benefits from (DD/MM/YY). No supplement paid by UK. | Residency only case. Child or children living in EU Member State competent to pay family benefits without UK supplement. |
| IA43 - BF date expired no reply to TC664. Do not apply the change. Do not stop payments. Take no further action. | BF date expired no reply to TC664. Do not apply the change. Do not stop payments. Take no further action. |
| IA44 - RTR needed refer to International | RTR needed refer to International |
| IA45 - Customer obtained Settled Status from DD/MM/YY or has Historic Indefinite Leave to Remain | Customer obtained Settled Status from DD/MM/YY or has Historic Indefinite Leave to Remain |
| IA46 - EU Settlement Scheme letter returned RLS. Payment suspended until customer makes contact. | EU Settlement Scheme letter returned RLS. Payment suspended until customer makes contact. |
| IA47 - EUSS Evidence Enquiry Issued | Self Explanatory |
| IA48 - EUSS suspension of payment notification and evidence enquiry issued | Self Explanatory |
| IA49 - Transferred call to EUSS Compliance Team | Self Explanatory |
| IA50 - Referral sent to the EUSS Compliance Team | Self Explanatory |
| IA51 - BF date expired no reply to TC2251, Do not apply the change. Do not stop payments. Refer case to International TAL | BF date expired no reply to TC2251, Do not apply the change. Do not stop payments. Refer case to International TAL |
-
International Team
End to end processing of European and Complex claims.
Competent State means the state that’s responsible for paying family benefits in full.
EEA stands for ‘European Economic Area’. From 31/12/2020, this became ‘European Union’ (EU)
OMS stands for ‘Other Member State’ of the European Economic Area. From 31/12/2020, this became ‘EU Member State’ of the European Union.
Please ensure that the relevant standardised reference shown below is added to the end of the message.
- CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
- Compliance - ‘CxHx/PID/telephone number’
| Message | Explanation |
|---|---|
| This Note no longer used from 14 November 2008 - II01 - TC817 issued to (insert details) on (DD/MM/YY) | Form TC817 sent when the customer lives outside the UK. It seeks to obtain further information in order to verify nationality and NINO details. |
| This Note no longer used from 14 November 2008 - II02 - TC696 issued to (insert details) on (DD/MM/YY) | Form TC696 sent to customer asking them to confirm what benefits they are receiving from Other Member State of the EEA. |
| II03 - TC697 issued to (insert details) on (DD/MM/YY) | Form TC697 sent to customer to tell them to claim family benefits from Member State of the EU. |
| II04 - TC654 issued to (insert details) on (DD/MM/YY) | Form TC654 sent to confirm the residency status of the customer. |
| This Note no longer used from 14 November 2008 - II05 - TC693 issued to OMS Family Benefit Agency on (DD/MM/YY) | Form TC693 sent to Other Member State of the EEA Family Benefits Agency telling them they’re the competent state and that a claim for tax credits has been received. |
| II06 - TC655 issued to (insert details) on (DD/MM/YY) to (request confirmation of child’s date of birth/to confirm if the same child or different children appear in one or more awards) | A form TC655 can be sent for two reasons; to confirm the child’s date of birth or request a birth certificate; to confirm if the same child or different children appear in one or more awards. |
| II07 - TC694 issued to EU Member State Benefit Agency on (DD/MM/YY) | Form TC694 sent to Member State of the EU Benefit Agencies giving details of the CTC amount awarded and details of EU Member State benefits included in the CTC calculation. |
| This Note no longer used from 14 November 2008 - II08 - TC703 issued to (insert name of employer) re (insert details) on (DD/MM/YY) to confirm an agreed stop date for tax credits of (DD/MM/YY) | Form TC703 sent to employer to confirm an agreed date for them to stop paying tax credits. |
| II09 - TC664 issued to (insert details) on (DD/MM/YY) | Form TC664 sent to obtain additional change of circumstances information. |
| II10 - Payment Suspension - Do not lift as clerically maintained claim. Payments issued manually | Payments have been suspended on the tax credits computer as the claim is maintained clerically and payments are issued manually. |
| II11 - TC828 issued to (insert details) on (DD/MM/YY) | Form TC828 sent to customer to request details of Member State of the EU benefits received. |
| II12 - S17 notice has been issued at different date than system generated date. 1st specified date has been extended to (DD/MM/YY) | S17 notice has been sent - on a different date than the computer-generated date. |
| This Note no longer used from 14 November 2008 - II13 - INTERNATIONAL COMPLEX CLAIM. CASE BEING WORKED BY ICPS BELFAST GROUP 37. PAYMENT SUSPENSION NOT TO BE LIFTED. ALL CORRESPONDENCE TO BE SENT DIRECTLY TO BELFAST | The case is being dealt with by the International Claims Processing Section. It’s very important that the Suspension marker isn’t removed as payments are issued manually by ICPS. If the marker is removed, this could result in an overpayment. Note: From 14/11/08 correspondence should be sent to International Team. |
| II14 - Manual TC602 issued to (insert details) on (DD/MM/YY). PY finalised Award CTC £(XXXX) WTC £(XXXX). O/P B/F PY £(XXXX) CY Award CTC £(XXXX) WTC £(XXXX). Recovery rate (%) O/P Amt Recovered CY £(XXXX) O/P Amt C/F CY+1 £(XXXX) | A manual award notice has been sent giving the breakdown of the calculated award amount. |
| II15 - Manual TC603 issued to (insert details) on (DD/MM/YY) | A manual S17 notice has been sent. |
| II16 - (insert details) is a Cross-Border Worker | A customer whose family lives in the UK or Member State of the EU and works in another country within the EU Member State or UK respectively. |
| II17 - (insert details) is a migrant worker | A migrant worker is somebody who lives outside the UK but within the EU and has come to the UK for work purposes but isn’t accompanied by their family. |
| II18 - International top up applies. CTC payable (tax year) £(XXXX) | The CTC amount has been restricted to take into account benefits paid by the customer’s home country or state. |
| II19 - (TC602(..)TC603(R/D/D2/TC610/TC607) system dated (DD/MM/YY). Manually issued on (DD/MM/YY) | Computer output redirected to ICPS to be checked and issued. |
| II20 - (Recorded/Registered) letter (number) redirected to (insert details) (DD/MM/YY) | Self-explanatory. |
| II21 - Complex case TC603R & TC603D/TC603D2 issued to clmt on DD/MM/YY 1SD date DD/MM/YY | Self-explanatory. |
| II22 - Complex case TC828 issued to (insert details) on (DD/MM/YY) | Self-explanatory. |
| II23 - Complex case TC830 issued to (insert details) on (DD/MM/YY) | Self-explanatory. |
| II24 - Complex case Annual declaration processed PY Finalised and CY renewed | Self-explanatory. |
| II25 - Complex case PY finalised award WTC £(xxxx) CTC £(xxxx) CY award WTC £(xxxx) CTC £(xxxx) O/P Amount £(xxxx) Recovery rate % | Self-explanatory. |
| II26 - Complex case Manual Finalised Award Notice for 20XX - 20XX (PY) issued to clmt | Self-explanatory. |
| II27 - Complex case Manual Finalised Award Notice for 20XX - 20XX (PY) and Statement Of Account for 20XX - 20XX (CY) issued to the clmt | Self-explanatory. |
| II28 - Complex case, Payment stencil completed for CY award Manual CY award Notice issued to customer DD/MM/YY | Self-explanatory. |
| II29 - Complex case system generated Finalised Award Notice for 20XX - 20XX (PY) and Award Notice for 20XX - 20XX (CY) correct when received issue to the clmt | Self-explanatory. |
| II30 - Statement Of Account Issued to the clmt DD/MM/YY | Self-explanatory. |
| II31 - Finalised Award Notice issued to the clmt DD/MM/YY | Self-explanatory. |
| II32 - Manual Finalised Award Notice sent to the clmt DD/MM/YY | Self-explanatory. |
| II33 - Manual Statement Of Account sent to the clmt DD/MM/YY O/P amount (xxxx.xx) | Self-explanatory. |
| II34 - Complex case Unprocessed S17 NTC Listing work item processed PY Finalised and CY renewed | Self-explanatory. |
| II35 - Complex case. Do not action | This is a Complex case. These cases are worked by specialist teams. If you aren’t a member of one of these teams, don’t make any amendments to this case. Failure to follow this instruction may result in an incorrect decision or incorrect payments being made to the customers. |
| II36 - WTC Upfront case. Work and child/ren details removed DD/MM/YY | WTC upfront case. Employer has no record of customer working for them. Child and work details removed to enable the claim to be rejected successfully. |
| II37 - WTC upfront case free format DD/MM/YY | WTC upfront case. Free format set to stop system payments being made. Case will be paid off system. Only the Complex Case Team should apply this free format note as part of the pay WTC upfront guidance. |
| II38 - WTC upfront case disallowed. No response to enquires DD/MM/YYYY | WTC upfront case. Customer and/or employer hasn’t responded to enquires. Claim has been rejected because there is doubt to employment or doubt around their family. |
| II39 - WTC upfront case. Work details confirmed with employer (enter employers telephone number) DD/MM/YYYY | WTC upfront case. Unable to trace and match the employer, but the work details have been confirmed with the employer. |
| II40 - WTC upfront case. E forms issued | WTC upfront case. E400 forms issued to EU Member State to verify the composition of the family prior to paying CTC. |
| II41 - WTC upfront case. (number of children) removed from claim | WTC upfront case. Note to record the number of children removed until details are confirmed. |
| II42 - WTC upfront case, NINO allocation requested | WTC upfront case. The customer who lives and works in the UK doesn’t have a NINO. A request has been sent to the STU Team for NINO allocation action. |
| II43 - WTC upfront case, NONO allocation requested | WTC upfront case. The customer who lives in the EU Member State needs a NONO for administration purposes for paying WTC upfront. A NINO is not required. |
| II44 - International case, Rule 12 manually verified | International case. Self-explanatory. |
| II45 - WTC upfront case, Work details confirmed with customer | WTC upfront case. Unable to trace and match the employer, but the customer has provided pay slips to verify their employment with the employer. |
| II46 - International case, Rule 2 manually verified | International case. Rule 2 verification failure manually verified to allow manual payment of WTC to continue |
| II47 - Manual calculations prepared for CTC / WTC (delete as necessary) Complex case UK/EU Member State (delete as necessary) competent | Complex case details have been verified and new awards for WTC / CTC have been calculated ready for checking and passing to the Payments Team. |
| II48 - Complex case. CTC / WTC (delete if appropriate) now in payment. WTC upfront no longer applies | The children have been verified by the EU Member State. We are now paying WTC to the worker in the UK if they are entitled and CTC for the children and/or partner who live in the EU Member State. |
| II49 - Child (Name/DOB) confirmed in family composition (DD/MM/YY) by EU Member State. Grp(xx)/Team/Initials | A child not included on the claim has been confirmed as part of the family by E400 forms received from the EU Member State. If a change of circumstances is received you can add this child only to the claim. |
| II50 - Complex case CofC. Manual payments to stop. Case referred for guidance | We have been notified of a change of circumstances that will end the customer’s eligibility to tax credits. The case has been referred to a TALLO for their advice. |
| II51 - Complex case. CTC disallowed. Unable to confirm family in EU Member State. Do not add any children to this claim unless they have been verified | The claim for CTC has been disallowed as we’ve been unable to confirm the composition of the customer’s family who aren’t living in the UK. WTC remains in manual payment. |
| II52 - WTC upfront case, manual payments requested for WTC and manual award notice issued | WTC upfront case. WTC needs to be paid manually upfront whilst CTC enquiries are made. Payment details passed to the Manual Payments Team for manual payments to be issued. CTC enquiries ongoing. Manual award notice issued. |
| II53 - International case, bank details not supplied | International case. No reply to request for bank details. Initial payment to be paid by manual payment. |
| II54 - WTC upfront case, payments suspended | WTC upfront case. To ensure the customer receives their correct award of WTC, payments need to be calculated and paid manually. Tax credits computer payments have been suspended. |
| II55 - WTC upfront case, TC841 and / or TC664 sent to customer in UK | WTC upfront case. Further enquiries needed to prepare the claim for manual calculation of WTC and possible CTC. |
| II56 - WTC upfront case, TC609 sent to customer in UK | WTC upfront case. Reminder sent to obtain information to prepare the claim for manual calculation of WTC and possible CTC. |
| II57 - Complex - Awaiting Annual Declaration from another area GRP/Team/Initials | Complex renewal case. Waiting for Annual Declaration to be received on the Complex Team as it has been received by another area within TCO. |
| II58 - Complex - TC33 sent to DMB on (DD/MM/YYYY) GRP/Team/Initials | Complex renewal case. Form TC33 sent to DMB on date shown to recover any outstanding overpayment on a direct recovery case. |
| II59 - Complex - Awaiting Annual Declaration from Manual Correspondence Team GRP/Team/Initials | Complex renewal case. A BF date has been set on the case to await the Annual Declaration from the Manual Correspondence Team. |
| II60 - International - Case in manual payment due to Employment Support Allowance (ESA) / Pension Credit (PC) | Self-explanatory. |
| II61 - Claim made in the incorrect state. Complex case. CTC disallowed. Customer has failed to make a claim to Family Benefits in the EU Member State. | Self-explanatory. |
| II62 - International case - claim under Derived Rights. E forms issued. | Derived right case. E400 forms issued to EU Member State to verify the composition of the family prior to paying CTC. |
| II63 - International case - claim under Derived Rights. NONO allocation requested. | Derived right case. The customer who lives in the EU Member State needs a NONO for administration purposes for paying CTC. A NINO is not required. |
| II64 - International case - claim under Derived Rights. Bank details not supplied. | Derived right case. Bank details requested, but the customer will continue to be paid off system. |
| II65 - International case - claim under Derived Rights. Disallowed, conditions not satisfied. | Derived right case. Conditions to claim a derived right to UK family benefits under EU legislation not satisfied. |
| II66 - Claim made in the incorrect state. Complex case. CTC disallowed. The EU Member State have advised that their customer in the EU Member State has not responded to enquiries. Therefore we are unable to confirm the composition of the family. | Self-explanatory. |
| II67 - Claim made in the incorrect state. Complex case. CTC disallowed. The EU Member State have advised us that they have no trace of their customer. | Self-explanatory. |
| II68 - Claim made in the incorrect state. Complex case. CTC disallowed. Customer has failed to respond to UK enquiries. Unable to confirm the composition of the family. | Self-explanatory. |
| II69 - Claim made in the incorrect state. Complex case. CTC disallowed. No response from the EU Member State to E Forms, UK PL or SEDs. | Self-explanatory. |
| II70 - Claim made in the incorrect state. Complex case. TC841 and TC664 sent (DD/MM/YY) to obtain missing information. | Self-explanatory. |
| II71 - Claim made in the incorrect state. Complex case. CTC disallowed. The EU Member State have awarded Family Benefit. | Self-explanatory. |
| II72 - Complex case URP BACS due on DD/MM/YY to Clmt1/2 CTC £xx.xx WTC £xx.xx Total £xx.xx for period DD/MM/YY to DD/MM/YY. Next payment due DD/MM/YY. Allow 7-10 days for Pyt to reach customer. | Self-explanatory |
| II73 - Complex case URP BACS issued DD/MM/YY to Clmt1/2 CTC £xx.xx WTC £xx.xx Total £xx.xx for period DD/MM/YY to DD/MM/YY. Allow 7-10 days for Pyt to reach customer. | Self-explanatory |
| II74 - Complex Case. CTC disallowed. Customer in the UK working, however, not subject to UK legislation | Customer in the UK not paying Class 1 or Class 2 NI contributions therefore is not entitled for CTC for his/her children in the EU Member State. |
| II75 - Complex case - NIL entitlement to CTC. WTC Remains in manual payment. | Self-explanatory |
| II76 - Complex case - TC1115 sent to the customer’s employer or enquiry sent to the customer around their self employment. Confirmation required that the customer in the UK is UK insured for CTC purposes for children residing in the EU Member State | Self-explanatory |
| II77 - International case - Family benefits for a deceased worker. NONO allocation requested. | Family benefits for a deceased worker case. The customer lives in the EU Member State needs a NONO for administration purposes for paying CTC. A NINO is not required. |
| II78 - International case - Family benefits for a deceased worker. Disallowed, conditions not satisfied | Family benefits for a deceased worker case. Conditions to claim UK family benefits under EU legislation not satisfied. |
| II79 - International case - Orphans of a deceased worker case. Customer satisfies qualifying conditions for CTC only. | Self - explanatory |
| II80 - International case - Claim made in the incorrect state. Disallowed, conditions not satisfied | Family benefits for a claim made in the incorrect state. Conditions to claim UK family benefits under EU legislation not satisfied |
| II81 - Complex case - Customer in the UK is paying Class 1 / Class 2 NI contributions ans is therefore entitled to CTC for children in EU Member State. | Self-explanatory. |
| II82 - Claim is now BAU, no further Complex action required. Complex claim ended (DD/MM/YY) because (insert reason) and BAU claim manually recaptured from (DD/MM/YY) | Claim is no longer Complex due to the reason stated and a BAU claim has been recaptured and paid on system |
| II83 - No reply to TC664 to confirm customer/child details for (insert reason). Change not applied | Self-explanatory |
| II84- International case, Eform/SED (insert form) issued to EU Member State authorities to confirm (insert reason). Bf until (DD/MM/YY) | Form has been sent to another EU country to confirm details |
| II85 - International case, Eform/SED (insert form) not returned by EU Member State authorities, change not made on system. | Form has not been returned by other EU member state in time and the change has not been applied |
| II86 - Previous Complex case has been ended (DD/MM/YY) and this BAU claim manually captured from (DD/MM/YY) because (insert reason) | Previous claim no longer Complex due to the reason stated and this BAU claim has been recaptured to be paid on system |
| II87 - Claim made in the incorrect state. Complex case. CTC disallowed. The customer does not have the right to reside in the UK | Self-explanatory |
| II88 - Claim made in the incorrect state. Complex case. CTC disallowed. The customer has failed to respond to UK enquiries, we are unable to confirm whether the customer has the right to reside in the UK. | Self-explanatory |
| II89 - International manual calculation case started/ended (DD/MM/YY) as AP1/AP2 lives in UK, AP1/AP2 lives in EU Member State, children live in UK/EU Member State. Claim ended/started because (insert reason). | Self-explanatory |
| II90 - International case, claim disallowed no entitlement, customer not receiving a UK qualifying benefit | Self-explanatory |
| II91 - Qualifying Benefits Case, complex case, CTC disallowed no response from the EU Member State to e-forms, UK-PL or SEDs | Self-explanatory |
| II92 - Case can be paid BAU. Refer all correspondence/changes to International Changes (MU 249944) as abroad involvement. Customer 1 or 2 is Crown Servant | Crown Servant, case can be system paid. Please refer all correspondence and changes to International Changes, as abroad involvement |
| II93 - Claim rejected as customer does not satisfy 3 months residency rule | The claim for CTC has been rejected as the customer has not been resident in the UK for 3 months prior to the date of claim |
| II94 - 3 months residency satisfied. | CTC can be paid as customer has been present in the UK for 3 months or more prior to the date of claim |
| II95 - Date of entry into UK cannot be confirmed, claim transferred to International for residency test | The customer’s date of entry into the UK cannot be confirmed and further enquiries are needed. Claim transferred to International team |
| II96 - Customer has not replied to Res (1/2) letter issued on dd/mm/yy. Residency of customer and or child can not be established. TC payments now suspended. | Customer has not replied to Res 1 or 2 letter asking to confirm residence, presence in the UK for themselves or their child / children and RTR. Payments of Tax Credits now suspended |
| II97 - Article 72 case. Ongoing recovery of EU Member State overpayment | Recovery of EU Member State overpayment from customers tax credits, under Article 72. |
| II98 - 15/16 award finalised. No overpayment on system to manually remit. Team/PID | 15/16 award finalised. No overpayment on system to manually remit, team/PID |
| II99 - 15/16 award finalised and all overpayments on system manually remitted. Team/PID | 15/16 award finalised and all overpayments on system manually remitted. Team/PID |
Please ensure that the relevant standardised reference shown below is added to the end of the message.
- CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
- Compliance - ‘CxHx/PID/telephone number’
| Message | Explanation |
|---|---|
| IJ01 - Customer evidence provided is out of date/ insufficient/ unsuitable to determine residence and presence and RTR in UK. Res 4+2 letter issued dd/mm/yy. Payments of Tax Credit now suspended. | Customer has failed to provide evidence for the Residency Group to determine residency, presence and RTR in the UK. Payments of Tax Credits now suspended. |
| IJ02 - Customer evidence provided is out of date/ insufficient/ unsuitable to determine the child / children residence and presence in UK. Res 4+2 letter issued dd/mm/yy. Payments of Tax Credit now suspended. | Customer has failed to provide evidence for the Residency Group to determine if the child or children are resident and present in the UK. Payments of Tax Credits now suspended. |
| IJ03 - Customer has not replied to Res 4 + 2 letter issued on dd/mm/yy. Residency of Customer/Child/children can not be established in the UK. Evidence of emp / self emp not provided therefore RTR not satisfied. WTC & CTC payments ended on dd/mm/yy. | Customer has failed to reply to the Res 4+2 letter issued by the Residency Group. Payments of Tax Credits now ended. |
| IJ04 - Residency of Customer/Child/children has now been established in the UK. Evidence of emp / self emp has been provided RTR now satisfied. Tax Credits payments reinstated on dd/mm/yy. | Customer has now replied to Residency Group and tax Credits payments have been re-instated. |
| IJ05 - AP1/AP2 is an EU national (nationality) | The customer is an EU national (excluding UK nationals) |
| IJ06 - AP1/AP2 is non EU national (nationality) | The customer is not an EU national |
| IJ07 - Res Unit - Original decision overturned as checked NIRS/evidence from customer confirms permanent right of residence. Failed residency removed (insert sign off) | Man recon received and NIRS or customer evidence shows a permanent right of residency |
| IJ08 - Res Unit - Original decision overturned as RTR met on child in formal UK education. Cust/Partner in emp when child started school. Failed residency removed (insert sign off) | Man recon received and new evidence supplied from customer or partner shows a child or children in formal UK education and customer or partner has employment history |
| IJ09 - Res Unit - Original decision overturned as RTR met as cust/partner is employed/self-employed and income is above ‘MET’. Failed residency removed (insert sign off) | Man recon received and new evidence supplied from customer or partner shows earnings above the minimum earnings threshold (MET). RTR established as a worker or self-employed |
| IJ10 - Res Unit - Original decision overturned as (enter reason). Failed residency removed (insert sign off) | Man recon received and new evidence from customer or partner clearly shows how RTR/presence/residence is being passed. |
| IJ11 - TC648 sent to Changes/Renewals for their action Re: (insert reason) | TC648 sent to Changes/Renewals. |
| IJ12 - TC648 sent to Changes for their action as (AP1/AP2) RLS. No further manual payments to be made until address confirmed | TC648 sent to Changes. No further manual payments to be made until address confirmed. |
| IJ13 - No further Complex Manual Payments due | No further Complex Manual Payments due. |
| IJ14 - (TC1070/TC1071) regarding bank details issued to (AP1/AP2). If customer contacts update new bank details | TC1070/TC1071 regarding bank details issued. |
| IJ15 - TC682 mandate regarding foreign bank details issued to (AP1/AP2) | TC682 mandate regarding foreign bank details issued. |
| IJ16 - TC2251 issued to (insert details) on (DD/MM/YY) | TC2251 issued to (insert details) on (DD/MM/YY) |
| IJ17 - Customer has not responded to the EUSS2 issued on (DD/MM/YY). EUSS application refused Household ended (DDMM/YY). Any overpayment as a result of this decision can be remitted | Customer has not responded to the EUSS2 issued on(DD/MM/YY). EUSS application refused Household ended (DDMM/YY). Any overpayment as a result of this decision can be remitted |
\n<strong>IJ18</strong> - EUSS BF expired for TC2251 no reply received claim failed residency from xxxxxx\n |
\nEUSS BF expired for TC2251 no reply received claim failed residency from xxxxxx\n |
| IJ19 - EUSS No evidence provided on TC2251 payments suspended | EUSS No evidence provided on TC2251 payments suspended |
Isle of Man and Channel Islands claims
The Isle of Man and Channel Islands aren’t part of the United Kingdom (UK).
Customers must be present and live and work in the UK to be entitled to tax credits.
Please ensure that the relevant standardised reference shown below is added to the end of the message.
- CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
- Compliance - ‘CxHx/PID/telephone number’
| Message | Explanation |
|---|---|
| IM01 - Rejected - IOM/CI claim | The claim has been rejected because the customer is living and working in the Isle of Man or the Channel Islands. |
| IM02 - IOM/CI links. Passed to Complex Case Team to investigate | There will be instances where a customer who is living in the UK has a connection to the Isle of Man or Channel Islands. These cases will have been sent to the Complex Case Team for further eligibility enquiries. |
| IM03 - IoM/CI check. Customer living and working in IoM/CI - claim ended from 05/04/2008 | The claim has been ended because the customer is living and working in the Isle of Man or the Channel Islands. |
| IM04 - IoM/CI check. Customer(s) living in IoM/CI. Passed to Complex Case Team to investigate | There will be instances when a customer who is living in the Isle of Man or the Channel Islands has a connection to the UK. These cases have been sent to the Complex Case Team for further eligibility enquiries. |
| IM05 - IoM/CI check. Claim already ceased. No further action required | Self-explanatory. |
| IM06 - IoM/CI check. Customer(s) are now living and working in the UK. No further action required | Self-explanatory. |
| IM07 - IoM/CI check. Customer(s) are now living in the UK but not working. No further action required | Self-explanatory. |
| IM08 - IoM/CI check. TC980 issued to cusotmer and O/P for CY remitted where appropriate | A TC980 letter has been issued to the customer to explain why their payments have stopped and that any overpayment for the current year has been remitted, where appropriate. |
| IM09 - CIS2 issued NIRS action required (insert date) | CIS2 form has been issued because action is required on the NIRS system. |
| IM10 - CIS2 issued ADD and NIRS action required (insert date) | CIS2 form has been issued because action is required on the ADD and NIRS systems. |
Persons From Abroad Team
The Persons From Abroad (PFA) Team checks the eligibility of foreign nationals from outside the EU to claim tax credits by checking the leave status granted on the entry visa. If there isn’t a NINO on record, the customer will be traced using the date of birth.
Please ensure that the relevant standardised reference shown below is added to the end of the message.
- CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
- Compliance - ‘CxHx/PID/telephone number’
| Message | Explanation |
|---|---|
| IP01 - PFA failed. Immigration control. Do not amend / add a note contact PFA | The customer has no eligibility to tax credits as they have limitations and conditions that prevent entitlement. |
| IP02 - PFA failed. No response to PFA enquiry. Do not restore / award / add a note contact PFA | The customer hasn’t responded to PFA enquiries. Eligibility to tax credits hasn’t been proved. |
| IP03 - PFA failed. AA123456B no leave status. Do not restore / award / add a note | The customer is subject to immigration control. |
| IP04 - PFA AA123456B France | The customer is a national from an EU country. The customer is entitled to CTC and free from immigration control. |
| IP05 -PFA. Do not move or award. TC1125 iss (DD/MM/YY) | TC1125 has been sent asking the customer to supply documents showing their leave status in the UK. |
| IP06 - Immigration easement case. All enquiries to PFA | PFA have arranged to suspend payments on a case that has incorrectly been put into payment by another team. |
| IP07 - AA123456B ILR. (Full refugee status) granted (DD/MM/YY) | The customer has been granted indefinite leave to remain as a refugee for tax credit purposes. Full refugee status has been granted. |
| IP08 - AA123456B LLR (DD/MM/YY) to (DD/MM/YY). Refer to PFA after this date | The customer has limited leave to remain until the date specified. After this date has passed any new claim or renewal claim needs to be checked by PFA first to check for future eligibility. |
| IP09 - PFA ILR (DD/MM/YY) | The customer has been granted a permanent leave status which gives them full entitlement to tax credits. |
| IP10 - PFA (insert number) P/P ret SP Del (DD/MM/YY) | The number of passports returned by Special Delivery on the date specified. |
| IP11 - PFA (insert number) HO Doc ret Sp Del (DD/MM/YY) | The number of Home Office documents returned by Special Delivery on the date specified. |
| IP12 - (Insert NINO) RAC (country) Ent to (CTC/WTC). LLR (DD/MM/YY) to (DD/MM/YY). Refer to PFA after this date | The customer is from a Reciprocal Agreement Country and is entitled to CTC or WTC. The customer has limited leave to remain until the date specified. After this date has passed any new claim or renewal claim needs to be referred to the PFA Team first for them to check for future eligibility. |
| IP13 - PFA enquiry to HO (DD/MM/YY) | An email has been sent to the Home Office to confirm the customer’s eligibility to tax credits. |
| This Note no longer used from 17 December 2010 - IP14 - (Insert NINO) UK forces. Refer to PFA if CoC for emp recd | The customer is entitled to tax credits whilst serving in the UK forces. If a change of circumstances is received regarding employment, the claim needs to be referred back to PFA. |
| IP15 -For further leave. Refer to PFA if after (DD/MM/YY) | The customer has applied for further qualifying leave. A period of time has been allowed by PFA for the Home Office to make a decision, at which time PFA will review the customer’s eligibility. |
| IP16 - PFA (number) to (insert details) (DD/MM/YY) | Recorded or registered letter redirected to other area. |
| IP17 - ‘Terminated Immigration Easement case’ - HH end date entered. Do not remove household end date. Do not remove the manual correspondence marker without authorisation from PFA. Overpayment remitted in full Class 5b. Amount remitted (£00.00). TC855 issued (DD/MM/YY) | An easement allowed customers subject to immigration control to receive tax credit payments. These customers shouldn’t have received tax credits. The PFA Team has now manually terminated the cases resulting in an overpayment, which requires full remittance (class 5b). The Manual Correspondence marker has been set to stop the issue of any award notices. |
| IP18 - ‘Immigration Easement case’ - Unable to enter HH end date as claim is system terminated. Do not remove manual correspondence marker without authorisation from PFA. Overpayment remitted in full Class 5b. Amount remitted (£00.00). TC885 issued (DD/MM/YY) | An easement was in place where payments of tax credits have been made to some customers who were subject to immigration control. These customers shouldn’t have been paid tax credits and the computer has now correctly terminated the cases resulting in an overpayment, which is then fully remitted. The Manual Correspondence marker has been set to stop the issue of any award notices. |
| IP19 -(Insert NINO) Full refugee status (DD/MM/YY) to (DD/MM/YY). Refer to PFA after this date | The customer has limited leave to remain as a refugee until the date specified. After this date has passed any new claim or renewal claim needs to be referred to the PFA Team first for them to check for future eligibility. |
| IP20 - PFA NINO allocation requested | A request has been sent to the STU Team for NINO allocation action. |
| IP21 - No PFA action req (Is UK Nat.) (British passport) (cert of naturalisation seen) (confirmed on NIRS) (confirmed by Home Office) (ticked free of immigration control) | No action is required by PFA because the claim form shows they are free of immigration control or evidence has been seen to show the customer is a UK national. |
| IP22 - Backdating refugee enquiries TC603PFA / TC664 / TC1125 ISS (DD/MM/YY). | Self-explanatory. |
| IP23 - Backdating refugee enquiries UKBA ISS (DD/MM/YY). | Self-explanatory. |
| IP25 - Backdating refugee enquiries to HO iss (DD/MM/YY) for (NASS / asylum lodge date). | Self-explanatory. |
| IP26 - No response to backdating refugee enquiries - No further action taken. | Self-explanatory. |
| IP27 - This is not a refugee case as refugee status has not been granted. | Self-explanatory. |
| IP28 - Not eligible for refugee backdating claim is out of time. | Self-explanatory. |
| IP29 - No backdating arrears paid as NASS payments exceed tax credit entitlement. Backdating breakdown period (DD/MM/YY) TO (DD/MM/YY). | Self-explanatory. |
| IP30 - Manual payment of backdated arrears of (CTC / WTC) £ paid to (name & NINO). Backdating breakdown period (DD/MM/YY) TO (DD/MM/YY). Tax credit £ NASS £ (DD/MM/YY). | Self-explanatory. |
| IP31 - Not eligible for refugee backdating appeal received (DD/MM/YY). | Self-explanatory. |
| IP32 - STIC enquiry issued to the UKBA for the customers nationalities. | PFA unable to trace both customers nationalities on NIRS. |
| IP33 - STIC case. No eligibility, case rejected. | Case rejected via system. |
| IP34 - STIC case. No eligibility, NINO allocation required. | STU to provide NINO. No further action for PFA. |
| IP35 - STIC case. STU to provide NINO or NONO in the application notes, not on the NTC system. | Self-explanatory. |
| (This content has been withheld because of exemptions in the Freedom of Information Act 2000) | (This content has been withheld because of exemptions in the Freedom of Information Act 2000) |
| (This content has been withheld because of exemptions in the Freedom of Information Act 2000) | (This content has been withheld because of exemptions in the Freedom of Information Act 2000) |
| (This content has been withheld because of exemptions in the Freedom of Information Act 2000) | (This content has been withheld because of exemptions in the Freedom of Information Act 2000) |
| IP39 - Refugee backdating already considered (DD/MM/YY). No further action taken. | Refugee backdating already considered |
| IP40 - STIC case. TC1099 issued (DD/MM/YY). | STIC case. TC1099 issued (DD/MM/YY). |
Specialist Trace Unit
Trace and match a NINO for a customer, allocate a temporary NINO after the customer has passed an evidence of identity interview at their local Department for Work and Pensions (DWP) or Department for Communities (DfC) office.
Confused identity means investigating cases where two people are using the same NINO or one person is using two different NINOs.
DCI1 is a form sent to a customer’s local DWP/DfC office to arrange an interview so that the customer can be allocated a NINO.
Please ensure that the relevant standardised reference shown below is added to the end of the message.
- CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
- Compliance - ‘CxHx/PID/telephone number’
| Message | Explanation |
|---|---|
| IS01 - CA8288 TO NIRS UPGRADE. (DD/MM/YY) | CA8288 form sent to Customer Verification Unit requesting a NINO to be registered with the National Insurance Recording Service. |
| IS02 - CA8288 SENT FOR OO NINO (DD/MM/YY) | CA8288 form sent to Customer Verification Unit requesting a temporary tax credit reference (OO NINO) for trace and match. |
| IS03 - (Insert details) MATCHED. (DD/MM/YY) | A NINO has been matched to a customer. |
| This Note no longer used from 12 May 2010 - IS04 - (Insert details) NINO NOT NIRS MTND. STU (DD/MM/YY) | Unable to accurately trace and match a customer as they aren’t registered on the National Insurance Recording Service. |
| This Note no longer used from 1 August 2011 - IS05 - (Insert details) T & M. STU. (DD/MM/YY) | The appropriate customer has been successfully traced and matched. |
| This Note no longer used from 12 May 2010 - IS06 - (Insert details) (AB123456C) ALLOC. STU (DD/MM/YY) | The customer has been traced and matched to a temporary tax credit reference number and the claim has been awarded. The customer’s correct NINO has been noted. |
| IS07 - DCI1 TO (INSERT LOCAL OFFICE NUMBER, LOCAL OFFICE NAME) (DD/MM/YY) | A DCI1 form has been sent to the local DWP office asking them to arrange an interview with the customer for them to be allocated a NINO. |
| IS08 - (INSERT DETAILS) MTCHD TO (00123456A) (DD/MM/YY) | The customer has been matched to a temporary NINO to allow the claim to be processed. |
| This Note no longer used from 12 May 2010 - IS09 - (INSERT DETAILS) T & M (DD/MM/YY) | The customer has been traced and matched with a NINO on the tax credits computer. |
| This Note no longer used from 12 May 2010 - IS10 - EOI (AXXXXX) SENT TO (XXX) CCU | The customer has had an evidence of identity interview at their local DWP office and has passed Section 19 (proved their identity). An ‘A’ reference number has been issued and the paper work has been sent to a Central Control Unit for allocation of a NINO. |
| This Note no longer used from 12 May 2010 - IS11 - NINO (ABXXXXXXA) ALLOC TO (INSERT DETAILS) | The Central Control Unit has now allocated a NINO to the customer. |
| This Note no longer used from 12 May 2010 - IS12 - TEMP TC REF ALLOC (OOXXXXXXA) | The customer has been allocated a temporary tax credit reference number (NONO NINO) so that the claim can be processed. Note: The customer’s permanent NINO won’t be used until the process for merging NONOs with NINOs has been introduced. |
| This Note no longer used from 2 October 2012 - IS13 - CLAIM REJECTED FTA x 2 (Both interview dates required). (insert details) | The customer has failed to attend two evidence of identity interviews at the DWP office. The customer is given two chances to attend an interview. |
| This Note no longer used from 12 May 2010 - IS14 - DWP NOTIFIED | The claim is at status ‘Awaiting Award’. DWP are informed that the customer is receiving Income Support, Jobseeker’s Allowance or Pension Credit. |
| This Note no longer used from 12 May 2010 - IS15 - DWP NOTIFIED OF AWD DET | When a claim is at status ‘Award Issued’, DWP are informed of the award start date and daily breakdown of CTC and/or WTC payments. |
| IS16 - CONFUSED ID CASE DCI502 TO AIS TO CLEANSE RECORDS | DCI502 is a form used to send details of confused identity cases to Accounts Investigation Section at the National Insurance Contributions Office (NICO). |
| IS17 - CONFUSED ID DO NOT TAKE ANY ACTION CONTACT STU 01772 23XXXX | Self-explanatory message to try and stop cases being mismatched again. |
| IS18 - CONFIRMED BY AIS. NINO CORRECTLY REFERS TO (correct person’s name) OF (town) NOT TO (incorrect person’s name) OF (town) | Confirmation has been received from the Accounts Investigation Section at NICO regarding who owns the NINO. |
| IS19 - LETTER TO (insert details) RE CONFUSED ID | Letter sent to the customer requesting further information for confused identity cases. |
| This Note no longer used from 2 October 2012 - IS20 - FTR REJ (DD/MM/YY) STU | The claim has been rejected because the customer hasn’t replied to the correspondence and a reminder. |
| IS21 - Letter (number) to (insert details) (DD/MM/YY) | Self-explanatory. |
| IS22 - STU action complete sent to priority 1 team to verify (APP1/2) date of death | The customer or their partner has a deceased marker and so the case has been sent to the Priority 1 Team to confirm the date of death. |
| IS23 - Date of death showing on TBS and ADD for (APP1/2) | Further action is required to confirm the date of death because there is a date of death for the customer or their partner shown on both TBS and ADD. |
| This Note no longer used from 2 October 2012 - IS24 - DWP EOI not satisfied enter App1 /App2) (unique ID) | The customer hasn’t provided enough information at DWP evidence of identity interview and DWP are unable to provide the customer with a NINO. |
| IS25 - Open Ended NoNo Allocated this is to be treated as a NINO. Do not invite a fresh claim (unique ID) | An open-ended NONO has been allocated because DWP/DfC hasn’t provided a NINO. A new claim isn’t required because the open-ended NONO can be treated as a NINO. |
| IS26 - ‘Immigration Status Invalid’ case 2nd adult element must not be paid transferred to ‘International Claims’ team (DD/MM/YY) STU | DWP/DfC have decided that the customer has an invalid immigration status and will not be providing the customer with a NINO. The second adult element will not be paid. The claim has been transferred to the International Claims Team for their action. |
| IS27 - NINO NIRS not on TBS NONO requested (DD/MM/YY | Because the NINO doesn’t appear on TBS, it won’t match on the tax credits computer. The claim is being dealt with using a NONO until the NINO can be matched. |
| IS28 - NINO historical NONO requested | The customers NINO will never match on the tax credits computer. The claim will be dealt with using a NONO. |
| IS29 - App1/App2 immigration status invalid CA8288 sent for open ended NONO (DD/MM/YY | DWP/DfC have decided that the customer has an invalid immigration status and won’t be providing the customer with a NINO. The claim will be dealt with using a NONO. |
| This Note no longer used from 2 October 2012 - IS30 - DWP refused to issue NINO as Immigration Status Invalid, claim rejected | DWP/DSD have decided that the customer has an invalid immigration status and won’t be providing the customer with a NINO. The claim will be rejected. |
| IS31 - App1/App2 has failed to attend 2 evidence of identity interviews | The customer has failed to attend two evidence of identity interviews at DWP/DfC and their claim is being rejected. |
| IS32 - VAL refer to STU (DD/MM/YY) | The claim must be sent to the Specialist Trace Unit team to complete their action. |
| IS33 - VAL listing claim, DCI1 sent to (INSERT LOCAL OFFICE NUMBER, LOCAL OFFICE NAME) for EOI interview (DD/MM/YY | The customer has made a new claim using a temporary tax credit reference number (NONO NINO) that was on a VAL blocked account listing. DCI1 has been sent to DWP for customer to attend an Evidence of Identity interview (EOI) prior to NINO allocation. |
| IS34 - Claim REJ, (select reason FTA X 2 / NINO refused / Failed EOI / customer out of the country) VAL claim to remain on blocked listing 50 (DD/MM/YY) STU | Self-explanatory. |
| IS35 - Priority request template sent to VAL for (insert NINO / NONO) to be unblocked STU. (DD/MM/YY) | Self-explanatory. |
| IS36 - DO NOT TRACE + MATCH. VAL listing claim, waiting for ADD update, B/F 7 days. DD/MM/YY STU | Self-explanatory. |
| IS38 - CA8288 sent to CVU as unable to match BAU NONO to verified NINO B/F 7 days DD/MM/YY STU | Self-explanatory. |
| IS39 - DWP refused to issue NINO as ‘Immigration Status Invalid’. No entitlement to an ‘Open ended NONO. Award has been ended and BAU NONO sent to VAL for blocking. DD/MM/YY STU | DWP refused to issue NINO to customer as ‘Immigration Status Invalid’. Claim was put into payment using BAU NONO. As the customer has no entitlement to an ‘Open ended NONO’, award has been household ended and the BAU NONO sent to VAL for blocking. |
| IS40 - DCI1 to (insert LOCAL OFFICE NUMBER, (insert LOCAL OFFICE NAME) (DD/MM/YY) claim transferred to ‘International Claims’ DD/MM/YY STU | Self-explanatory. |
| IS41 - Potential match cleared/ rejected returned for HSV 1 action to be completed DD/MM/YY | Self-explanatory. |
| IS42 - Waiting for DCI to be returned from NDC/DfC to confirm Evidence of Identity interview has been passed DD/MM/YY | Self-explanatory. |
| (This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000) | (This content has been withheld because of exemptions in the Freedom of Information Act 2000) |
| IS44 - CA8288 referral sent to CVU for further specialist trace / NONO allocation, BF DD/MM/YY (Team name/initials) | The STU work list entry was worked on the date shown. Claim has been referred to Customer Validation Unit for the action shown. |
| IS45 - Do not work STU NO NINO case TC1120 sent / resent B/F DD/MM/YY STU | Self explanatory |
| IS46 - Do not work STU NO NINO case TC1120 and TC1059r / DC100 sent sent B/F DD/MM/YY STU | Self explanatory |
| IS47 - STU NO NINO failed. Immigration control. Do not amend. DD/MM/YY STU | The customer has no eligibility to tax credits as they have limitations and conditions that prevent entitlement |
| This Note no longer used from 2 October 2012 - IS48 - STU NO NINO case - FTR to TC1120 and TC1059r. DD/MM/YY STU | The claim has been rejected because the customer has not replied to the correspondence and the follow up reminder |
| IS49 - STU REMOVED(This content has been withheld because of exemptions in the Freedom of Information Act 2000) . DD/MM/YY STU | The children or young person has been removed because no documents received or documents have not been verified as genuine by DVT. The child or YP details are shown as they are no longer on the claim. |
| IS50 - STU NO NINO Clm REJ, Unable to verify emp / self emp (income fig)and (This content has been withheld because of exemptions in the Freedom of Information Act 2000) removed no remaining ent to WTC or CTC DD/MM/YY STU | STU have completed all DWP checks required for DWP NINO allocation. Employment and or children could not be verified and have been removed child details are shown as they are no longer on claim. |
| IS51 - STU NO NINO Clm REJ. CTC claim only employment/self employment removed (insert income shown fig) removed no ent to WTC or CTC DD/MM/YY STU | STU have completed all DWP checks required prior to a NINO allocation being requested. Employment has not been verified income is shown as they are no longer on claim. |
| IS 52 - STU NO NINO clm REJ. Claims has no employment, income, or children shown DD/MM/YY STU | Self explanatory |
| IS53 - STU NO NINO clm, ref to Int claims team for action as app 1/2 or child lives abroad DD/MM/YY STU | Claim has been referred to International Claims team for action, customer needing a NINO or child does not live in UK. |
| IS54 - STU NO NINO DCI1 TO (INSERT LOCAL OFFICE NUMBER, LOCAL OFFICE NAME) (DD/MM/YY) STU | A DCI1 form has been sent to the local DWP/DfC office asking them to arrange an interview with the claimant for them to be allocated a NINO |
| IS55 - STU NO NINO A2 employed claim. Case referred to Int claims team for action. DD/MM/YY STU | Self explanatory |
| IS56 - STU NO NINO EU no employment, self employment or other income. All docs rec sent to Int claims team for full RtR test to be carried out DD/MM/YY STU | Self explanatory |
| IS57 - STU NO NINO clm. Customer supplied new DWP issue NINO no action taken. DD/MM/YY STU | Self explanatory |
| (This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000) | (This content has been withheld because of exemptions in the Freedom of Information Act 2000) |
| IS59 - STU NO NINO clm (Insert details) T & M. STU R2V. (DD/MM/YY) STU | The appropriate customer has been successfully traced and matched and verified documents seen for any child still on claim |
| IS60 - (This content has been withheld because of exemptions in the Freedom of Information Act 2000) CLAIM REJECTED FTA x 2 (Both interview dates required). Man TC601 (no appeal rights) sent. (insert details) DD/MM/YY | The customer has failed to attend two evidence of identity interviews at the DWP/DfC office. The customer is given two chances to attend an interview. |
| IS61 - (This content has been withheld because of exemptions in the Freedom of Information Act 2000) no reply to enquiries. Man TC601 (no appeal rights) sent. Claim rejected. DD/MM/YY | The claim has been rejected because the customer hasn’t replied to the correspondence and a reminder. |
| IS62 - (This content has been withheld because of exemptions in the Freedom of Information Act 2000) DWP EOI not satisfied enter App1 /App2) (unique ID). Man TC601 (no appeal rights) sent. DD/MM/YY | The customer hasn’t provided enough information at DWP/DfC evidence of identity interview and DWP/DfC is unable to provide the customer with a NINO. |
| IS63 - (This content has been withheld because of exemptions in the Freedom of Information Act 2000) DWP refused to issue NINO as Immigration Status Invalid, claim rejected. Man TC601 (no appeal rights) sent. DD/MM/YY | DWP/DfC has decided that the customer has an invalid immigration status and won’t be providing the customer with a NINO. The claim will be rejected. |
| IS64 - (This content has been withheld because of exemptions in the Freedom of Information Act 2000) no reply to TC1120/TC1059r. Man TC601 (no appeal rights) sent. DD/MM/YY STU | The claim has been rejected because the customer has not replied to the correspondence and the follow up reminder |
Subject to Immigration Control cases
WTC only claims from a couple where the second adult element is removed and where only one customer is subject to immigration control and not a national of Croatia, The Former Yugoslav Republic of Macedonia or Turkey.
Please ensure that the relevant standardised reference shown below is added to the end of the message.
- CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
- Compliance - ‘CxHx/PID/telephone number’
| Message | Explanation |
|---|---|
| IW01 - COMPLEX CASE - DO NOT ACTION - customer 1 or 2 (delete as appropriate) STIC. Case in manual payments excluding WTC 2nd adult element | Self-explanatory. |
| IW02 - Complex Case - DO NOT ACTION - customer 1 or 2 (delete as appropriate) STIC. Nil entitlement to WTC after excluding WTC 2nd adult element | Self-explanatory. |
| IW03 - COMPLEX CASE - DO NOT ACTION - customer 1 or 2 (delete as appropriate) STIC. Case still has nil WTC entitlement after excluding WTC second adult element) | Self-explanatory. |
| IW04 - Customer 1 or 2 (delete as appropriate) not STIC because xxxxx (enter reason) | Self-explanatory. |
| IW05 - Customer 1 or 2 (delete as appropriate) STIC and a national of Croatia/The Former Yugoslav Republic of Macedonia/Turkey (delete as appropriate) therefore still entitled to WTC 2nd adult element | Self-explanatory. |
| IW06 - Customer 1 or 2 (delete as appropriate) STIC but still entitled to WTC 2nd adult element because of CTC entitlement. If removing only child/young person refer to International Team for STIC action | Self-explanatory. |
| IW07 - Customer 1 or 2 (delete as appropriate) STIC but still entitled to WTC 2nd adult element because of CTC entitlement. If customer notifies that only child/YP has left FTNAE or that they are no longer responsible for any qualifying child/young person refer to International Team | Self-explanatory. |
| IW08 - Customer 1 or 2 STIC (delete as appropriate) and not entitled to WTC 2nd adult element - but no further action taken as not eligible to WTC | Self-explanatory. |