TCM1000633 - How to check the amount of tax credit debt which has been transferred to the Department for Work and Pensions (DWP)/Department for Communities (DfC) for collection
If a customer has migrated to Universal Credit (UC) with an outstanding tax credit debt, the amount will be transferred to the Department for Work and Pensions (DWP) and collected through UC payments. DWP will write to the customer directly.
Note: for customers in Northern Ireland, any outstanding tax credit debt will be transferred to the Department for Communities (DfC) and collected through UC payments. DfC will write to these customers directly.
Step 1
On the ‘Function Menu’
- select ‘View Household Account’. You will be taken to the ‘Key data entry’ field
- enter the customer’s NINO
- select the ‘All’ checkbox
- select ‘OK’
If you are taken straight to the ‘View Award Period Summary’ screen, go to Step 2.
If you are taken to the ‘Select Individual’ screen
- select the relevant individual
- select ‘OK.’
If you are taken to the ‘Select Award’ screen
- select the relevant award
- select ‘OK’
then - go to Step 2
Note: A message may display stating you are denied access to that customer’s details. If this happens, follow the guidance in TCM0068160.
Step 2
In the ‘View Award Period Summary’ screen
- select the appropriate award
- select ‘Postings’ pushbutton. You will be taken to the ‘View Award Period Postings’ screen
- go to Step 3.
Step 3
In the ‘View Award Period Postings’ screen
- check the listed postings for a posting type ‘TDP’
- where there is a posting type ‘TDP’ this indicates the amount shown has been transferred to DWP/DfC for collection
- go to Step 4.
Note: To confirm who the overpayment relates to (either App1 or App2), go to ‘View Overpayments’. For how to do this, use TCM1000634.
Step 4
If there is more than one award
- go back to Step 1 and select the next relevant award
- take no further action.
If there is not more than one award
- take no further action.