TCM1000284 - How to view Household Account to establish if a manual payment has been issued
Note: Cash cheques may have been used as a payment method prior to April 2017, however since April 2017 customers will need to be paid directly into a bank or building society account. Customers will be required to supply us with account details to enable payments to be made.
Step 1
On the ‘Function’ menu
- select ‘View’ from the options available
- select ‘Household Account’. You will be taken to the key entry data screen
- enter the customer’s NINO
- select ‘All’
- select ‘Postings’
- select ‘OK’.
If you are taken to the ‘Select Award’ screen
- select the relevant award
- go to Step 2
If you are taken to the ‘View Award Summary’ screen
- go to Step 2
Step 2
- select the award end date for 05-04-2004, to review the year 2003-2004
- select ‘OK’. You will be taken to the ‘View Award Period Postings’ screen
- check for one of the following posting types
- ‘MGPC’ for manual payment for CTC
- ‘MGPW’ for manual payment for WTC
- ‘MGPM’ for multiple payments
- go to Step 3
Step 3
If a manual payment has been made
- check if an amendment has been made
Note: amendments can be identified by the following ‘Posting Types’- ‘AMDC’ for an amendment CTC award
- ‘AMDW’ for an amended WTC award
- take no further action.
If a manual payment hasn’t been made
- select ‘Cancel’
- repeat the process for each tax year in the ‘View Award Summary’ screen
- take no further action.