TCM0287020 - Specialist areas: international: International (Introduction)

A cross-border or overseas claim will go on to a Verification Failures work list as a residency failure when the customer is residing or working outside the UK. This also applies to Crown Servants posted overseas.

The International team is responsible for assessing all claims relating to Crown Servants posted overseas and claims involving residency or employment in a Member State of the European Union (EU).

If the customer or partner has links with an EU Member State, the International team must decide which is the competent state to pay family benefits - either the UK or the EU Member State. In the UK family benefits are Child Tax Credit (CTC) and Child Benefit.

If the EU Member State is the competent state, the customer may be entitled to a supplement of UK family benefits if the rates payable in the UK are higher than those paid by the EU Member State.

If the UK is competent to pay family benefits, it may be necessary to offset any overlapping family benefits paid by the EU Member State against arrears of CTC that cover the same period.

Payment of UK Child Benefit (including any supplement payments) will continue to be administered by Child Benefit Office (CBO).