TCM1000001 - How to update Household Notes
Step 1
Note: Only use abbreviations from the HMRC standard abbreviations list. See the Abbreviations list.
Note: Some areas will calculate and update the computer and then enter a household note for recalculation.
On the ‘Function Menu’
- select ‘Household’ on the toolbar
- select ‘Maintain Notes’ from the options available. You will be taken to the ‘Key Entry Data’ screen in function ‘Maintain Household Notes’
- enter the customer’s NINO
- select the relevant checkbox
- select ‘OK’. You will be taken to the ‘Maintain Household Notes’ screen
- select ‘Add Note’. You will be taken to the ‘Add Note’ screen
- select the relevant category from the ‘Category’ field
- go to Step 2
Step 2
If a standardised message is available
- enter the message, including the 4 digit code
- enter the standardised reference relevant to your area at the end of the message
- select ‘OK’. You will be taken back to the ‘Maintain Household Notes’ screen
- select ‘OK’.
If a standardised message is not available
- enter what information was provided
- enter who provided the information
- enter details of any information we gave the customer
- enter any further enquiries we have made
- enter any follow up action that still needs doing
- enter the number of any letter or form you have issued
- enter the standardised reference relevant to your area at the end of the message
- select ‘OK’. You will be taken back to the ‘Maintain Household Notes’ screen
- select ‘OK’.