TCM1000134 - How to recall a BACS payment

Step 1

Note: Complete the ‘BACS Recall Request’ form.

On the ‘Function Menu’

  • select ‘Household’ on the toolbar
  • select ‘View Account’ from the options available. You’ll be taken to the ‘Key Entry Data’ screen
  • enter the customer’s NINO
  • select the ‘Latest’ checkbox
  • select the ‘Payment Schedule’ checkbox
  • select ‘OK’. You’ll be taken to the ‘View Direct Payment Schedule’ screen, which shows a list of
    • payment amounts
    • the dates due and issued
    • the status
  • select the latest date in the ‘Issued Date’ column with ‘Paid’ in the ‘Payment Status’ column
  • copy the details from the following columns onto the ‘BACS Recall Request’ form
    • ‘Due Date’
    • ‘Issued Date’
    • ‘Net Amount’
  • select ‘OK’. You’ll be taken to the ‘View BACS Details’ screen
  • copy the details from the following fields into the relevant boxes on the ‘BACS Recall Request’ form
    • ‘NINO’
    • ‘Sort Code’
    • ‘Account No’
    • ‘Account Name’
    • ‘Building Society Ref’, if available
    • ‘PMF Payment Reference’
  • include the reason for recall as
    ‘Complex Case - Entitlement manually calculated and payments manually maintained by Complex Case Team, Washington’
  • enter your name and contact phone number into the relevant boxes on the ‘BACS Recall Request’ form
  • go to Step 2.

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Step 2

Email the completed form

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

Note: Make sure the request reaches the Bank Liaison Team by 11:00 on the day before the date in the ‘Due Date’ column shown on the ‘View Direct Payment Schedule’ screen.

  • you’ve now requested the recall of the BACS payment.