TCM1000017 - How to finalise PY and renew CY using Manage Finalise

Note: You must ensure the PY income is correct on NTC using Actual Income for employment (or RTI if this figure is correct), Benefits in Kind and Taxable Social Security Benefits.

Actual or Estimated for Self- Employed or Other income can be used when working cases prior to 2SD.

If working the case after 2SD you can only accept actual incomes.

Step 1

On the ‘Function Menu’

  • select ‘Renewal’ on the toolbar
  • select ‘Manage Finalisation’ from the options available
  • enter the customer’s National Insurance number on the ‘Key Entry Data’ screen
  • select ‘OK’. You will be taken to the ‘Manage Finalisation’ screen
  • select ‘Process’. You will be taken to the ‘Process’ screen, go to step 2

Step 2

If the ‘Finalise and Renew’ option is available, go to step 3

If ‘Renew’ is the only option available, go to step 4

If ‘Finalise’ is the only option available, go to step 5

Step 3

  • select ‘TCO’ from the ‘Action Authority’ options available
  • select ‘Full Reply’ from the ‘Finalise and Renew’ field
  • select ‘Finalise and Renew’

If a warning message displays, select ‘OK’ or ‘Yes’, as appropriate, to continue your action

Step 4 {#}

  • select ‘TCO’ from the ‘Action Authority’ options available
  • select ‘Full Reply’ from the ‘Renew’ field
  • select ‘Renew’ button

If a warning message displays, select ‘OK’ or ‘Yes’, as appropriate, to continue your action

  • BF the case for 48 hours to allow the CY award to process therefore preventing the claim from terminating

Step 5 {#}

Note: Check if the CY award has processed, if not BF for a further 24 hours, otherwise

  • select ‘TCO’ from the ‘Action Authority’ options available
  • select ‘Full Reply’ from the ‘Finalise’ field
  • select ‘Finalise’ button

If a warning message displays, select ‘OK’ or ‘Yes’, as appropriate, to continue your action