TCM1000388 - How to check if there has been a remission
Step 1
On the ‘Function Menu’
- select ‘Household’ on the toolbar
- select ‘View Account’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
- enter the customer’s NINO
- select the ‘Period’ checkbox
- enter the relevant period
Note: If the year you are checking for a remission is 2007-2008, you’ll enter 06-04-2007 - 05-04-2008. - select the ‘Postings’ checkbox
- select ‘OK’.
If you are taken to the ‘Select Award’ screen
- select the relevant award
- select ‘OK’. You’ll be taken to the ‘View Award Period Postings’ screen
- go to Step 2.
If you are taken straight to the ‘View Award Period Postings’ screen, go to Step 2.
Step 2
On the ‘View Award Period Postings’ screen, the manual payment has been posted when there are entries with ‘Manual Remission’ in the ‘Description’ column.
Note: Cash cheques may have been used as a payment method prior to April 2017, however since April 2017 customers will need to be paid directly into a bank or building society account. Customers will be required to supply us with account details to enable payments to be made.