TCM1000387 - How to check if a manual payment has been posted to the correct award
Note: Cash cheques may have been used as a payment method prior to April 2017, however since April 2017 customers will need to be paid directly into a bank or building society account. Customers will be required to supply us with account details to enable payments to be made.
Step 1
On the ‘Function Menu’
- select ‘Household’ on the toolbar
- select ‘View Account’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
- enter the customer’s NINO
- select the ‘All’ checkbox
- select the ‘Postings’ checkbox
- select ‘OK’.
If you are taken to the ‘Select Award’ screen
- select the relevant award
- select ‘OK’. You’ll be taken to the ‘View Award Period Postings’ screen
- go to Step 2.
If you are taken straight to the ‘View Award Period Postings’ screen, go to Step 2.
Step 2
On the ‘View Award Period Postings’ screen, check that the manual payments have been posted to the correct award
- ‘MGPC’ is for manual payments for Child Tax Credit (CTC)
- ‘MGPW’ is for manual payments for Working Tax Credit (WTC)
- ‘MGPM’ is for multiple manual payments.