TCM1000652 - How to retrieve Annual Declaration RDC. Unprocessed S17 Renewals only
Guidance
Note: When sending customer, staff or process data to another individual or team make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.
Background
If you receive a case on the Unprocessed S17 - Incompatible worklist and there is a ‘?’ within one of the income fields, follow this guidance.
Step 1
You need to fill in the RDC request sheet for each case with a question mark work over the week. There will be an individual spreadsheet for every team within the Renewals CAF.
- Complete the RDC request sheet, ensuring all the appropriate fields are completed.
Note: When filling in the sheet the following box numbers are associated within the Annual Declaration.
| Applicant | TSSB | Earnings | Benefits in kind | Income from Self Employment | Other income |
|---|---|---|---|---|---|
| 1 | 1.1 | 1.2 | 1.3 | 1.4 | 1.5 |
| 2 | 2.1 | 2.2 | 2.3 | 2.4 | 2.5 |
- Once updated click ‘Save’ and close the RDC request sheet.
Note: RDC requests need to be sent to Netherton at the end of every week (Friday). At the end of every week the team’s individual sheet will need to be saved in the ‘Complete requests for Netherton’ folder.
- Return to previous guidance.