TCM0258160 - Renewals - change of circumstances: Renewals - RLS markers (Info)

The presence of a Returned Letter Service (RLS) marker will inhibit the issue of any Annual Declarations and Award Notices.

The removal of the RLS marker will automatically prompt the issue of any Annual Declarations or notices that have been selected for issue.

Attempts will be made to try and establish an address for an RLS customer. Follow the guidance in TCM0184200.

An entry will be made on the Household RLS work list when the computer tries to issue a notice on a claim with an RLS marker. This entry will remain on the work list until the RLS marker is removed.

If a response from the customers resolving the RLS

• is received before 27 December of the relevant year, the computer will automatically prompt the issue of any previously inhibited Annual Declarations and Award Notices
• is received after 27 December of the relevant year, you must clerically issue any previously inhibited Annual Declarations.