TCM0346400 - Stopping Tax Credits: In Year Finalisation: household breakdown - one reply received to IYS17

Checklist

Before you follow this guidance, make sure you

  • have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ from the related links menu
  • are in the correct MU. Use TCM0322460 for the correct MU number

Background

This process is for joint claims undergoing In Year Finalisation, where a household breakdown has been reported. Separate IYS17 have been issued, two replies are expected but only one reply has been received.

Guidance

Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.

Step 1

Check whether the customer’s In Year Specified Date (IYSD) has passed. For how to do this use, TCM1000590.

If IYSD has passed - go to Step 2

If today’s date is on or before IYSD - go to Step 3

Step 2

If IYSD has passed and only one reply to the IYS17 Notices has been received

  • enter the actual income supplied by the customer who has returned their declaration. For how to do this, use TCM1000605
  • finalise the claim. For how to do this, use TCM1000573
  • no further action.

Note: The claim will be in year finalised using the actual income entered for the customer who has returned their declaration and any system held income for the customer who has not returned their declaration.

If IYSD has passed and both replies have been received for the IYS17 Notice

  • update income details for both customers. For how to do this, use TCM1000605
  • refinalise UY. For how to do this, use TCM1000573
  • no further action.

Step 3

If today’s date is on or before IYSD and only one reply to the IYS17 Notice has been received

  • capture the returned declaration. Follow guidance TCM0334080
  • if the second declaration is not received by the IYSD then an entry on the Unprocessed IYS17 work list will be created with a reason of ‘HHBD 1 reply only’ and finalisation will not proceed. At this stage the user will need to return to this guidance.
  • no further action.

If today’s date is on or before IYSD and both replies have been received to the IYS17 Notices

  • capture the returned declarations. Follow guidance TCM0334080
  • no further action.