TCM1000025 - How to check the status of a claim
Step 1
If you are working a verification failure in function ‘Manage Verification Failures’, go to Step 2.
If you aren’t working a verification failure or aren’t in function ‘Manage Verification Failures’, go to Step 3.
Step 2
On the ‘Manage Verification Failures’ screen
- select the appropriate verification failure
- select ‘Navigate’ on the toolbar
- select ‘View Application’ from the options available. You’ll be taken to the ‘Application Summary’ screen
- go to Step 4.
Step 3
On the ‘Function Menu’
- select ‘Application’ on the toolbar
- select ‘View’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
- enter the customer’s NINO
- select the relevant checkbox
- select ‘OK’.
If you’re taken to the ‘Select Individual’ screen
- select the relevant claim
- select ‘OK’. You will be taken to the ‘Application Summary’ screen
Note: If you are instead taken to the ‘Select Application’ screen or the ‘Select Application Version’ screen, follow the guidance below for those screens.
- go to Step 4.
If you’re taken to the ‘Select Application’ screen
- select the relevant claim
- select ‘OK’. You will be taken to the ‘Application Summary’ screen
Note: If you’re taken to the ‘Select Application Version’ screen instead, follow the guidance below for that screen.
- go to Step 4.
If you’re taken to the ‘Select Application Version’ screen
- select the relevant claim
- select ‘OK’. You will be taken to the ‘Application Summary’ screen
- go to Step 4.
If you’re taken straight to the ‘Application Summary’ screen, go to Step 4.
Step 4
On the ‘Application Summary’ screen, the status of the claim will be shown in the ‘Status’ box.