TCM1000027 - How to check for a class 16 remission
Step 1
On the ‘Function Menu’
- select ‘Household’ on the toolbar
- select ‘View Overpayment’ from the options available. You will be taken to the ‘Key Entry Data - Application’ screen
- enter the customer’s NINO
- select the ‘All’ checkbox
- select ‘OK’. You will be taken to the ‘Select Award’ screen
- select the relevant award.
- select ‘OK’.
If you are taken to the ‘View Overpayment Signals’ screen
- select ‘OK’. You will be taken to ‘View Overpayment - Sterling’ screen. The class 16 remission box will be ticked in ‘Recovery Status’.
If you are taken to the ‘View Overpayment - sterling’ screen, the class 16 remission box will be ticked in ‘Recovery Status’.