TCM1000033 - How to cancel the checkbox in the Formal Agreement field
Version 1.0
Changes to previous version - new guidance.
Step 1
On the ‘Function Menu’
- select ‘Household’ on the toolbar
- select ‘View Overpayment’ from the options available. You will be taken to the ‘Key Entry Data - Applicant’ screen
- enter the customer’s NINO
- select ‘OK’
If you are taken to the ‘Select Award’ screen
- highlight the relevant award
- select ‘OK’. You will be taken to the ‘View Overpayment’ screen
- go to Step 2.
If you are taken straight to the ‘View Overpayment’ screen
- go to Step 2.
Step 2
On the ‘View Overpayment’ screen
- select ‘Details’. You will be taken to the ‘View Overpayment - Direct’ screen
- select ‘Maintain Overpayment’. You will be taken to the ‘Maintain Overpayments’ screen
- cancel the Checkbox in the ‘Formal Agreement’ field
- select the ‘OK’ button