TCM1000084 - How to check if recovery of an overpayment has been suspended

Step 1

On the ‘Function Menu’

• select ‘Household’ on the toolbar
• select ‘View Overpayment’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
• enter the customer’s NINO
• select the ‘All’ checkbox
• select ‘OK’.

If you’re taken to the ‘Select Award’ screen

• select the relevant award
• select ‘OK’. You will be taken to the ‘View Overpayment’ screen
• go to Step 2.

If you’re taken straight to the ‘View Overpayment’ screen, go to Step 2.

Step 2

On the ‘View Overpayment’ screen, check the ‘Status’ field in the ‘Overpayment Summary’ box.

If ‘Suspended’ is shown in the ‘Status’ field, recovery of the overpayment has been suspended.

If ‘Suspended’ isn’t shown in the ‘Status’ field, recovery of the overpayment hasn’t been suspended.