TCM1000091 - How to identify the cause of a rule 12 verification failure
Step 1
If you are already in function ‘Capture Application’
- select ‘Ap1’ on the toolbar. You will be taken to the ‘Applicant 1’ screen
- go to Step 3.
If you are on the ‘Function Menu’
- select ‘Application’ on the toolbar
- select ‘Capture Current’ from the options available. You will be taken to the ‘Key Entry Data - Applicant’ screen
- enter the customer’s NINO
- select ‘OK’
- go to Step 2.
Step 2
If you are taken to the ‘Select Individual’ screen
- select the relevant claim
- select ‘OK’. You will be taken to the ‘Applicant 1’ screen
- go to Step 3.
If you are taken to the ‘Select Application’ screen
- select the relevant claim
- select ‘OK’. You will be taken to the ‘Applicant 1’ screen
- go to Step 3.
If you are taken straight to the ‘Applicant 1’ screen, go to Step 3.
Step 3
On the ‘Applicant 1’ screen
- make a note of
- the customer’s contact details
- whether the customer is subject to immigration control
Note: Where ‘No’ is ticked in the ‘UK National’ field in the ‘Residency’ box, the customer is subject to immigration control. - whether the customer lives outside the UK
Note: Where ‘Other’ is ticked in the ‘Normally Live’ field in the ‘Residency’ box, the customer lives outside the UK. - any details shown in the ‘Country’ field
Note: The above information will be used to help you decide if the customer has made an obvious mistake.
Note: If this is a joint claim, repeat the above for customer 2, but select ‘Ap2’ on the toolbar.
- go to Step 4.
Step 4
On the ‘Applicant’ screen
- select ‘Wk1’ on the toolbar. You will be taken to the ‘Work’ screen for customer 1
- make a note of
- whether the customer works outside the UK
Note: Where ‘Other’ is ticked in the ‘Place of work’ box, the customer works outside the UK. - any details shown in the ‘Country’ field.
Note: The above information will be used to help you decide if the customer has made an obvious mistake.
Note: If this a joint claim, repeat the above for customer 2, but select ‘Wk2’ on the toolbar.
- whether the customer works outside the UK
Note: If you do not know what caused the rule 12 verification failure, speak to your Technical Advice Line Liaison Officer (TALLO) for advice.