TCM1000092 - How to correct a pre-award rule 12 verification failure caused by an obvious mistake
Version 1.0
Changes to previous version - new guidance
Step 1
If the customer has made an obvious mistake about where they live, go to Step 2.
If the customer is a UK national who has indicated they are not a UK national, go to Step 3.
Step 2
In function ‘Capture Application’
-
select
- ‘Ap1’ on the toolbar if customer 1 has made the obvious mistake. You will be taken to the ‘Applicant 1’ screen
- ‘Ap2’ on the toolbar if customer 2 has made the obvious mistake. You will be taken to the ‘Applicant 2’ screen
-
on the appropriate ‘Applicant’ screen
- delete the information in the ‘Country’ field
- select the ‘Normally Live - UK’ checkbox
-
go to Step 4.
Step 3
In function ‘Capture Application’
-
select
- ‘Ap1’ on the toolbar if customer 1 has made the obvious mistake. You will be taken to the ‘Applicant 1’ screen
- ‘Ap2’ on the toolbar if customer 2 has made the obvious mistake. You will be taken to the ‘Applicant 2’ screen
- on the appropriate ‘Applicant’ screen, select the ‘UK National - Yes’ checkbox
- go to Step 4.
Step 4
On the appropriate ‘Applicant’ screen
- select ‘Sm’ on the toolbar. You will be taken to the ‘Summary Information’ screen
- select ‘OK’. You will be taken back to the ‘Manage Verifications Failures’ screen
- select the rule 12 verification failure
- select ‘Change Verification’. You will be taken to the ‘Change of Status Reason’ screen
- in the ‘Reason’ field, explain why you have corrected the information
Note: Just entering ‘Obvious error’ is not sufficient, you must be more specific.
- select ‘OK’. You will be taken back to the ‘Manage Verifications Failures’ screen
- select ‘OK’. The pre-award rule 12 verification failure caused by the obvious mistake will have been corrected.