TCM1000107 - How to access the Manage Verification Failures screen from the Verification Failures work list

Step 1

On the ‘Verification Failures’ work list

• select the relevant work list item
• select ‘File’ on the toolbar
• select ‘Next Function’ from the options available. You will be taken to the ‘Work Management - Select Next Function’ screen
• select ‘Manage Ver Failures’
• select ‘OK’. You will be taken to the ‘Manage Verification Failures’ screen
• on this screen you can find
  • customer names and NINOs
  • decision status in the ‘Decision Status’ field
  • any compliance information in the ‘Compliance Information’ box
  • types of verification failures.