TCM1000112 - How to lift overpayment suspension marker
Version 1.0
Changes to previous version - new How to.
Step 1
On the ‘Function Menu’
- select ‘Household’ on the toolbar
- select ‘View overpayment’ from the options available
- enter the customer’s NINO
- select the ‘All’ checkbox
- select ‘OK’. You will be taken to the ‘Select Award’ screen
- go to the ‘View Overpayment’ screen for the relevant year
- select ‘Maintain dispute’. You will be taken to the ‘Maintain Dispute’ screen
- select the appropriate dispute resolution reason from the ‘Dispute Resolution’ drop down menu. This will lift the suspension
- select ‘OK’