TCM1000118 - How to find the status of a claim using function View Claim Summary
Version 1.0
Changes to previous version - new guidance
Step 1
On the ‘Function Menu’
- select ‘Household’ on the toolbar
- select ‘View Claim Summary’ from the options available. You will be taken to the ‘Key Entry Data’ screen
- enter the customer’s NINO
- select ‘OK’.
If you are taken to the ‘Select Individual’ screen
- select the relevant claim
- select ‘OK’.
If you are taken to the ‘Select Application’ screen
- select the relevant claim
- select ‘OK’.
If you are taken to the ‘Select Award’ screen
- select the relevant award period
- select ‘OK’.
If you are taken to the ‘View Claim Summary - Signals’ screen
- select ‘Cancel’. You will be taken to the ‘View Claim Summary - Initial’ screen
- note the entry in the ‘Apn Status’ field.